We know that making changes in your practice can be met with apprehension, so sticking with the status quo can seem like the easy, comfortable option. However, an aversion to change will also prevent your practice from innovating and growing. Have you considered what you’re missing out on by not moving to the cloud?
As we approach the new year, let’s take a look back at the performance and quality of your practice management software. This software is an integral part of running a successful dental practice. It’s at the center of everything, from charting and imaging to scheduling and billing. The right software will streamline processes to enable you to grow your practice while simultaneously improving the patient experience. Did your practice management software deliver what you needed this year?
Plain text. It says everything you need to know in the name. Plain. Now, I don’t know about you but it's pretty bland to look at. Plain text isn't great for highlighting important questions on a form to fulfill any possible legal regulations.
We all know that radiographs and other images are a critical tool in diagnosis and treatment planning. While you can always look inside the patients mouth, without radiographs you really can't get underneath the surface to truly understand what's going on.
At Curve Dental, we don't hold your data hostage. You've always had a way to download your practice's data to a simple text file from with the Curve Hero application. We call this feature: Get My Data.
The internet is an amazing place. Tons of information flying back and forth every day, connecting the world like never before in history. It seems like magic, only it is anything but magic. It requires very complicated infrastructure to facilitate this elaborate communication across the entire planet.
Using the web requires Internet Service Providers (ISPs) to connect you to the internet. When you are streaming videos or checking updates on your social media accounts, ISPs make that possible for you. Although these services are very reliable today, they are not infallible and sometimes service becomes unavailable. Since Curve Hero is a cloud application that relies on the internet, this can halt an office in their tracks in the rare event that an internet connection is not available.
This is where our new offline functionality shines.
Curve Hero’s scheduler is now available in a read-only capacity whenever you don’t have an internet connection. There are limitations to this:
- You have to have already logged in to Hero before the internet connection becomes unavailable.
- When you browse through your scheduler, the browser remembers the data you’ve looked at so that it can show it again later during an outage. As scheduler data gets updated, the browser also remembers those changes.
- While offline, you’ll be able to see information on the scheduler and in the appointment summary (subject to the limitations already discussed).
- The next time you log in to Curve Hero that data will be “forgotten” by the browser and it will start remembering all over again as you move through the scheduler.
This new functionality will allow you to have access to critical appointment information for patients if your internet connection is not working. Luckily, ISP outages are rare and do not normally last very long these days.
How will you know if this is happening?
Hero will notify you when this feature kicks in. A red “Offline” message will appear in the bottom left corner of the application. If you lose internet connection from your ISP, there will likely be other indications, such as any other web applications not working.
Once your connection is restored, Curve Hero will begin to work as normal again.
We understand that these issues arise and we want to give you an option which lets you continue working as much as possible throughout any sort of interruption to your internet connection.
Have you ever participated in beta testing for a new feature in Curve Hero? How about chatted with someone named “Jeff” about features like custom fields or our new statements? Have submitted a customer service ticket about something you think would make Curve Hero better? If you can answer “yes” to any of these questions then you have interacted with the design team at Curve Dental.
In the past few months you may have noticed we have been asking our users to fill out surveys in the Curve Hero welcome message. We hope we’re not being too much of an annoyance—our apologies if that’s the case and our sincere thanks if you’ve taken time to help us out. The surveys represent the Curve Dental design team’s effort to solicit valuable feedback to improve our decision making. This is all part of our dental experience activities.
Not all electronic insurance claims systems work seamlessly together. Sometimes there are special needs that need to be addressed separately outside of the usual claims system. This update addresses one of these special cases.