Extensive Online Tools
All of our customers can access a library of information, from documentation to videos. And all of it is searchable by keyword, so it’s super easy to find what you’re looking for.
The Convenience of Integrated Messaging
You can submit questions directly to our technicians through our software, which is faster than creating an email. Sometimes sending a message this way is more convenient. So you can zap us a question and we’ll get back to you in a jiffy.
Every now and again we schedule a series of informative webinars for all of our customers at no extra charge. We pick a topic that will be of obvious value to our customers and we tell all.
24/7 Emergency Service
If you’re in emergency mode and it’s after hours, you can leave a message and our on-call technician will call you back. We have a technician on call 24/7, every day of the year. Only for emergencies, mind you!
As a convenience, many of our customers stay open on the weekends to help their patients. We do, too! You can call us on a Saturday morning if you need help. Does your current software company do that?
Whenever or however you contact us for assistance, we create a trackable ticket. You can view all the tickets for your practice at any time making it easy to see which members of your team are calling for assistance and the status of each.