FAQs
We like your questions.
You’ll love our answers.
In our two decades working in the cloud, we have developed and executed a proven implementation process to minimize interruption to your practice and comprehensively convert your data. We’ve successfully converted data, files, and images from over 90 practice management software products, both server-based and cloud-based. To date, we have completed 4,000+ conversions ... and counting.
Yes. With a unique login and password and an internet connection, you and your employees can access the system and your data from anywhere in the world, without any limitations to functionality. If your practice experiences a natural or man-made disaster, employees can complete administrative work remotely until it is safe to return to the office. In addition, Curve Hero’s intuitive software makes it easy for temporary staff to pick it up quickly so your practice doesn’t miss a beat.
Yes, your practice will have its own database that is separate from all other client databases. Only you and your employees with an authorized password will have access to your data.
Curve Hero training is structured to ensure fast adoption by your entire staff. Because our training is web-based, your team doesn’t have to travel. Training consists of six 90-minute sessions. For more details, check this out.
Employees have access to Curve Community, a library of self-help videos and articles. We also offer regular, free Hero Huddles webinars on new features and releases as well as Newbie Videos that focus on specific hero features for new or temporary employees to get up to speed. The best part is that Curve Hero is built to be so intuitive and easy-to-learn, so much so that our customers tell us their team is up and running in less than a day.
Thanks to continuous automated updates, you work with the latest software version every time you log in. Curve Hero is cloud-based, so all it takes is a web browser and an Internet connection to access the system. You do not need to configure or install hardware or software.
Curve Hero runs beautifully on a PC or a Mac via a Google Chrome browser. No need for servers or backup systems because we manage everything for you in real-time. Check out everything about system requirements here.
Any PC or Mac using Curve Hero will need access to the Internet either directly or through a local area network. Most business broadband accounts can service these requirements very inexpensively. Recommended connection types include High Speed DSL, Cable, Fiber, or High-Speed Copper (T1, T3) lines. Dial-up connections are not acceptable and satellite and wireless service are not recommended.
The minimum recommended connectivity for the average practice (1-10 users) is 5 Mbps download and 1 Mbps upload. If your office is sharing bandwidth with other tenants in the same building, or if you regularly upload and download large files, you may need greater connectivity than what is listed above.
Your data is saved and stored professionally in a top-tier Amazon Web Services data center. You are assured of best-in-class cybersecurity protection, including regular 3rd-party intrusion testing.
Continuous backup to Amazon Tier 1 Web hosting ensures the accuracy, accessibility, and integrity of your data. Annual 3rd-party intrusion detection and security audits are included in your regular fees to ensure your data is secure from the latest cybersecurity threats.
We closely follow privacy regulations, including HIPAA, which require that electronic private health information be transmitted, stored, and backed up with the utmost security and care. Curve Hero stores and manages all data in a top-tier Amazon Web Services (AWS) Data Center. AWS is an ISO 27001 certified Information Security Management System (ISMS), a leading international standard focused on information security, published by the International Organization for Standardization.
Yes. Curve SuperHero™ is extremely scalable and offers many benefits to Groups/DSOs, like anytime/anywhere access, centralized administrative operations, role-based security, custom reporting & analytics, function-based and location-based permissions, and cost savings.
We are reinvesting $60M into our SuperHero™ solution over the next 3 years to continually enhance the features and services we offer.
Curve is a very metrics driven company that greatly believes in continuous improvement. To that end, we regularly measure customer satisfaction using the Net Promoter Score System, which is the most widely-used and recongnized way to measure satisfaction. Click here to see our latest score.
