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Question Answer
What does Curve Hero cost?

Curve Hero begins at $350 a month and delivers everything you need to run your practice, including scheduling, charting, billing, payment processing, electronic claims, data management & protection, 24/7/365 Five-Star support and more. Curve Superhero includes optional modules for imaging and patient engagement (Curve GRO™) rounding out the practice management software that delivers the most value for the dollar. By eliminating additional costs incurred by practices using server-based software Curve delivers a lower total cost of ownership than any other practice management solution.

Question Answer
Can you convert my data and images?

In our 17+ years working in the cloud, we have developed and executed a proven implementation process to minimize interruption to your practice and comprehensively convert your data. We’ve successfully converted data, files, and images from over 90 practice management software products, both server-based and cloud-based. To date, we have completed 4,000+ conversions ... and counting.

Question Answer
Can my employees access Curve Hero from anywhere?

Yes. With a unique login and password and an internet connection, you and your employees can access the system and your data from anywhere in the world, without any limitations to functionality. If your practice experiences a natural or man-made disaster, employees can complete administrative work remotely until it is safe to return to the office. In addition, Curve Hero’s intuitive software makes it easy for temporary staff to pick it up quickly so your practice doesn’t miss a beat.

Question Answer
Will I have my own database or is it shared with others?

Yes, your practice will have its own database that is separate from all other client databases. Only you and your employees with an authorized password will have access to your data.

Question Answer
What type of initial training do you offer?

Curve Hero training is structured to ensure fast adoption by your entire staff. Because our training is web-based, your team doesn’t have to travel. Training consists of six 90-minute sessions. For more details, check this out.

Question Answer
How will my employees remain proficient on how to use Curve Hero?

Employees have access to Curve Community, a library of self-help videos and articles. We also offer regular, free Hero Huddles webinars on new features and releases as well as Newbie Videos that focus on specific hero features for new or temporary employees to get up to speed. The best part is that Curve Hero is built to be so intuitive and easy-to-learn, so much so that our customers tell us their team is up and running in less than a day.

Question Answer
How will I get Curve Hero upgrades?

Thanks to continuous automated updates, you work with the latest software version every time you log in. Curve Hero is cloud-based, so all it takes is a web browser and an Internet connection to access the system. You do not need to configure or install hardware or software.

Question Answer
What hardware and Internet connectivity is recommended to use Curve Hero?

Curve Hero runs beautifully on a PC or a Mac via a Google Chrome browser. No need for servers or backup systems because we manage everything for you in real-time. Check out everything about system requirements here.

Question Answer
What kind of Internet connection will I need?

Any PC or Mac using Curve Hero will need access to the Internet either directly or through a local area network. Most business broadband accounts can service these requirements very inexpensively. Recommended connection types include High Speed DSL, Cable, Fiber, or High-Speed Copper (T1, T3) lines. Dial-up connections are not acceptable and satellite and wireless service are not recommended.

 

The minimum recommended connectivity for the average practice (1-10 users) is 5 Mbps download and 1 Mbps upload. If your office is sharing bandwidth with other tenants in the same building, or if you regularly upload and download large files, you may need greater connectivity than what is listed above.

Question Answer
Where is my data housed? Is it safe?

Your data is saved and stored professionally in a top-tier Amazon Web Services data center. You are assured of best-in-class cybersecurity protection, including regular 3rd-party intrusion testing.

Question Answer
What type of data protection does Curve utilize?

Continuous backup to Amazon Tier 1 Web hosting ensures the accuracy, accessibility, and integrity of your data. Annual 3rd-party intrusion detection and security audits are included in your regular fees to ensure your data is secure from the latest cybersecurity threats.

Question Answer
How is Curve HIPAA-friendly?

We closely follow privacy regulations, including HIPAA, which require that electronic private health information be transmitted, stored, and backed up with the utmost security and care. Curve Hero stores and manages all data in a top-tier Amazon Web Services (AWS) Data Center. AWS is an ISO 27001 certified Information Security Management System (ISMS), a leading international standard focused on information security, published by the International Organization for Standardization.

Question
What does Curve Hero cost?
Answer

Curve Hero begins at $350 a month and delivers everything you need to run your practice, including scheduling, charting, billing, payment processing, electronic claims, data management & protection, 24/7/365 Five-Star support and more. Curve Superhero includes optional modules for imaging and patient engagement (Curve GRO™) rounding out the practice management software that delivers the most value for the dollar. By eliminating additional costs incurred by practices using server-based software Curve delivers a lower total cost of ownership than any other practice management solution.

Question
Can you convert my data and images?
Answer

In our 17+ years working in the cloud, we have developed and executed a proven implementation process to minimize interruption to your practice and comprehensively convert your data. We’ve successfully converted data, files, and images from over 90 practice management software products, both server-based and cloud-based. To date, we have completed 4,000+ conversions ... and counting.

Question
Can my employees access Curve Hero from anywhere?
Answer

Yes. With a unique login and password and an internet connection, you and your employees can access the system and your data from anywhere in the world, without any limitations to functionality. If your practice experiences a natural or man-made disaster, employees can complete administrative work remotely until it is safe to return to the office. In addition, Curve Hero’s intuitive software makes it easy for temporary staff to pick it up quickly so your practice doesn’t miss a beat.

Question
Will I have my own database or is it shared with others?
Answer

Yes, your practice will have its own database that is separate from all other client databases. Only you and your employees with an authorized password will have access to your data.

Question
What type of initial training do you offer?
Answer

Curve Hero training is structured to ensure fast adoption by your entire staff. Because our training is web-based, your team doesn’t have to travel. Training consists of six 90-minute sessions. For more details, check this out.

Question
How will my employees remain proficient on how to use Curve Hero?
Answer

Employees have access to Curve Community, a library of self-help videos and articles. We also offer regular, free Hero Huddles webinars on new features and releases as well as Newbie Videos that focus on specific hero features for new or temporary employees to get up to speed. The best part is that Curve Hero is built to be so intuitive and easy-to-learn, so much so that our customers tell us their team is up and running in less than a day.

Question
How will I get Curve Hero upgrades?
Answer

Thanks to continuous automated updates, you work with the latest software version every time you log in. Curve Hero is cloud-based, so all it takes is a web browser and an Internet connection to access the system. You do not need to configure or install hardware or software.

Question
What hardware and Internet connectivity is recommended to use Curve Hero?
Answer

Curve Hero runs beautifully on a PC or a Mac via a Google Chrome browser. No need for servers or backup systems because we manage everything for you in real-time. Check out everything about system requirements here.

Question
What kind of Internet connection will I need?
Answer

Any PC or Mac using Curve Hero will need access to the Internet either directly or through a local area network. Most business broadband accounts can service these requirements very inexpensively. Recommended connection types include High Speed DSL, Cable, Fiber, or High-Speed Copper (T1, T3) lines. Dial-up connections are not acceptable and satellite and wireless service are not recommended.

 

The minimum recommended connectivity for the average practice (1-10 users) is 5 Mbps download and 1 Mbps upload. If your office is sharing bandwidth with other tenants in the same building, or if you regularly upload and download large files, you may need greater connectivity than what is listed above.

Question
Where is my data housed? Is it safe?
Answer

Your data is saved and stored professionally in a top-tier Amazon Web Services data center. You are assured of best-in-class cybersecurity protection, including regular 3rd-party intrusion testing.

Question
What type of data protection does Curve utilize?
Answer

Continuous backup to Amazon Tier 1 Web hosting ensures the accuracy, accessibility, and integrity of your data. Annual 3rd-party intrusion detection and security audits are included in your regular fees to ensure your data is secure from the latest cybersecurity threats.

Question
How is Curve HIPAA-friendly?
Answer

We closely follow privacy regulations, including HIPAA, which require that electronic private health information be transmitted, stored, and backed up with the utmost security and care. Curve Hero stores and manages all data in a top-tier Amazon Web Services (AWS) Data Center. AWS is an ISO 27001 certified Information Security Management System (ISMS), a leading international standard focused on information security, published by the International Organization for Standardization.

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