In the fast-paced world of dental clinics, office managers stand as anchors for success. The core of their role lies in driving and managing the practice’s day-to-day functions. A vital aspect of maintaining smooth operations is ensuring that all team members feel confident in their ability to proficiently manage the practice management software system. However, some office managers remain hesitant to transition from their current, complex practice management software due to concerns about workflow disruptions and added confusion.
If you share those concerns, keep reading to see how Curve Dental® addresses these challenges, making staff training more straightforward and bolstering staff retention with its user-friendly interface.
Simplified Staff Training
Adopting new software often presents a daunting challenge when it comes to staff training. Curve’s all-in-one cloud-based platform, Curve SuperHero™ steps up to the plate with an interface so intuitive that even the tech-phobic find it welcoming. New hires can confidently utilize the platform within 1-2 days – a stark contrast from the average of 2 weeks it normally takes new staff to learn server-based systems. The side panel, aptly named Hero Sidekick, allows all team members to easily view scheduling and patient data without having to toggle back and forth between separate applications. And because Curve is cloud-based, patient data is readily available even when you’re not physically in the office.
Even though Curve SuperHero’s interface is simple and intuitive, you are not left to try to navigate the platform alone. Curve provides comprehensive training resources that significantly reduce the time and effort invested in onboarding, allowing staff to painlessly adapt to the new system. Training is separated into six easily digestible virtual sessions using your practice’s own data. You'll also have access to hundreds of instructional videos to provide to new hires that can accomplish the same training in digestible segments. These videos serve as a valuable resource for onboarding new employees after the initial conversion and as supplementary material for your initial training.
Minimizing Disruption During Transition
Software transitions raise substantial concerns about staff retention. Curve Dental tackles this concern head-on with a transition process as smooth as a routine check-up. By breaking down the implementation process, staff members are guided through each step, minimizing disruptions and making the transition almost undetectable.
The key to a fluid transition lies in the team effort of Curve’s Implementation Manager, Data Scientist, and Trainer working together to help manage the entire process. They’ll guide you through a streamlined four-step process involving a welcome and kickoff meeting, data conversion, training, and official launch. Curve has successfully completed over 4,000 conversions to date from over 90 practice management software solutions. You can take comfort in knowing your team is in good hands.
Comprehensive Support and Onboarding
Recognizing that the journey extends beyond the initial transition, Curve Dental maintains an unwavering commitment to ongoing support. Post-implementation, the software ensures a safety net of support and onboarding resources, fostering an environment where staff members feel supported as they continue to navigate the software.
This includes three months of scheduled, proactive check-ins with your account manager. Practices that are new to Curve will receive three live training sessions beyond the initial training to ensure things are running smoothly and you get all your questions answered. After that point, Curve users have access to 24/7/365 customer support that answers your call in under 2 mins and resolves your issue in under 11 minutes, on average.
Real-World Success Stories
For a tangible illustration of Curve Dental's efficacy, consider the experiences of practitioners like Dr. Weston Spencer and Dr. David Albertson.
Dr. Weston Spencer, Weston Spencer DDS and Associates
Dr. Weston Spencer of Weston Spencer DDS and Associates praises Curve Dental with enthusiasm: “Of the seven cloud-based software we tested, hands down, Curve Hero was the most user-friendly and the most willing to work with us. And they have delivered.” Dr. Spencer’s experience highlights the user-friendly nature of Curve and underscores the company's commitment to collaboration and delivering on promises.
Dr. David Albertson, David Albertson DDS
Dr. David Albertson, from David Albertson DDS, affirms Dr. Spencer’s sentiment, stating, “Very user-friendly... just makes sense. Visually friendly, it's intuitively friendly, and if you have questions, Curve answers them.”
Curve was designed to be coherent, visually coordinated, and intuitively accessible. Dr. Albertson’s praise regarding Curve’s responsiveness reflects the widespread sentiment shared by tens of thousands of other users, who find Curve’s customer support to be unmatched.
Your Practice's Potential Success Story
Picture your practice seamlessly transitioning to Curve Dental. Your team will appreciate the platform’s user-friendliness, intuitive design, and responsive support. As you embark on this journey, consider the potential success story your practice could contribute to this narrative. Your unique experience could further enrich the array of real-world success stories associated with Curve Dental.
Curve Dental has not only made the transition smooth for thousands of practices but has also enhanced the overall user experience for dental professionals.
Why wait any longer? Experience the exceptional convenience and simplicity of Curve SuperHero firsthand.