If you visit the Curve Dental website, you’ll come across the “Why Curve Rocks,” page. It’s our curated list of Curve’s greatest hits that customers love. We consider our customers rock stars and do everything we can to help their practices deliver a great patient experience and grow their business.
On the subject of rock and roll, most of us are familiar with the band, KISS. But are you familiar with Curve’s version of K.I.S.S.? In our world, the acronym stands for “Keep it Simple, Silly.”
Why “Silly?” Read on and you’ll see what I mean.
The Power of Simple
Curve GRO™, our patient engagement solution, is all about simplicity and making dental professionals’ lives easier. Before I get into the details, consider this. GRO eliminates the need for add-on software because everything is within the Curve SuperHero™ platform, so there is no need to pay for add-on software. And, because your communications and patient records are contained within the Curve SuperHero database, there are no syncing issues between multiple software platforms.
Now, let’s dig a little deeper into how GRO makes life easier for a practice:
1. Automated Messages
The ability to set automatic reminders, not just for appointments, but also for recare and even reviews, gives practices the ability to “set and forget.” That means you decide what customized messages you want to send and how often you want to send them. Most practices can’t afford to take time from their day to run a report to see everyone who is not scheduled for their recare, or go through the next two days of appointments and call all of their patients to remind them of their appointment.
Instead, their time is freed up to tackle other important tasks or bond with patients who, for example, love sharing stories about their first grandchild or the puppy they just adopted.
2. Live Two-Way Texting with Text Pop
Did you know that 95% of texts are read within 5 minutes, and text messages get a 45% response rate vs. 6% for email? By far it is the most popular form of communication for dental patients.
Curve customers can communicate with patients in a manner that is convenient to them — texting in real-time. The text pop features patient information that makes it easy to send the message without toggling between different systems.
Another great feature is text-to-pay which is available through our partnership with Global Payments Integrated. Patients can opt-in to receive a text message containing their statement with their current balance. By clicking on the "Pay" link, they can instantly pay their bill from either a credit card or bank account.
Not only is Text-to-Pay a breeze for patients to use, but it’s also easy on a practice’s payment timeline. Payments sent via text are automatically posted in Curve.
Self-Scheduling But With You in Complete Control
Self-scheduling conjures up visions of taking control out of a practice’s hands. But that’s not the case with GRO because you remain firmly in control. Here’s how it works. You set which time blocks are available by provider. Patients easily schedule their appointments using their preferred device. Self-scheduling populates in real-time so there are no issues with double-booking.
Patients love this option because it is easy for them to schedule an appointment and the dental office saves valuable time and effort. It’s the ultimate win/win.
So, why does our K.I.S.S. include the word “Silly?” We think it is a bit silly for practices to put up with the inconvenience and additional costs of bolting on patient engagement software when they can have everything they need in the Curve SuperHero platform!
Take it from KISS, the band, when we say, customers who use Curve SuperHero, “Rock and roll all nite.”