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Dr. Timothy Marker has built a dental practice based on trust. But as the sole provider in his business (by design), Dr. Marker lost trust in the practice management software he had used for nearly 30 years. After seeing a significant drop-off in customer support, Dr. Marker sought a new partner he could trust.

Since establishing Marker Family Dental in 1999, Dr. Marker has strictly adhered to his practice philosophy of “complete dentistry.” After researching his options, he chose Curve SuperHero™, which offered “complete software,” in the form of an all-in-one solution that meets all of his needs.

Background

Since establishing Marker Family Dental in 1999, Dr. Marker has strictly adhered to his practice philosophy of “complete dentistry.” After researching his options, he chose Curve SuperHero™, which offered “complete software,” in the form of an all-in-one solution that meets all of his needs.

FAST FACTS

Icon-2-1Business Challenges

  • After using Easy Dental for 30 years, Dr. Marker had to switch to a new system because Easy Dental was shutting down.
  • His Easy Dental contact tried to get him to switch to  Dentrix, but he wanted a cloud-based solution.
  • Towards the end, Easy Dental’s customer service was virtually non-responsive.

Icon-2-1Solution

  • Dr. Marker’s IT consultant suggested he consider cloud-based dental software.
  • The IT consultant explained the costs associated with servers, cybersecurity insurance, and multiple backup systems, and the cost savings associated with the cloud.
  • After reviewing cloud-based options, Dr. Marker chose Curve SuperHero because of its all-in-one platform, user-friendly interface, and outstanding customer support.
  • Dr. Marker and his staff have the same outstanding software experience whether they are in the office or working remotely.

Icon-3 Results

  • Curve SuperHero saves Dr. Marker $350 a month over his Easy Dental costs.
  • Dr. Marker’s staff loves Curve. Curve Community has been a great resource for training articles and videos.
  • Dr. Marker no longer has to download updates on his computer. Curve’s automatic updates ensure he has the most current software without disrupting his practice.
  • Customer support has been consistently outstanding.
  • The online new patient forms have streamlined his operations. His patients love the convenience.
  • Treatment planning is lightning fast. Dr. Marker can create multiple plans quickly so his patients can easily understand their options.
  • Since moving to Curve, Dr. Marker has seen significantly higher treatment plan acceptance.

Curve SuperHero Helps Dr. Marker Better Serve His Patients

Dr. Marker loves the art of dentistry and the personal interaction with his patients. He also values his staff and wants to provide the best work environment possible. Curve SuperHero offers him the opportunity to deliver a great experience to both his patients and to his team.

quote-1 Customer support and training is phenominal.quote-2

Change can be hard. Especially when you change software after 30 years. But Curve’s implementation process, user-friendly interface, and outstanding total cost of ownership made the transition….easy.

quote-1 Implementation was not painful at all. Curve made everything as painless as possible. quote-2

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To see how Curve SuperHero can benefit your practice, call 888-910-4376 or visit www.curvedental.com

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