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Need a live person? When your question calls for more context, a deeper walkthrough, or a little extra support, our expert support team is here 24/7/365*. Here are 3 easy ways to reach us:
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Create a support ticket within the Curve platform, and someone will contact you directly. Or, you can search our comprehensive knowledge base in Curve Community for frequently asked questions, user guides, video tutorials and more—all easily accessible within the Curve platform.
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Speak to a helpful human being! 888-910-4376 (Option 1)
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Send an email to support@curvedental.com |
Please note: the chat and contact forms on the site are not intended for customer support inquiries. Using the above 3 options will result in faster assistance.
*Emergency services such as the inability to log-in or capture images are available 24/7/365. Normal hours are 7:30 am to 8 pm EST, Monday-Friday. If the problem is non-emergency, Curve may charge a fee of $150 per hour with a 1-hour minimum for off-hours resolutions.
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Dr. White is continually impressed with the Curve support team’s knowledge and quick response times.
Dr. Roman recognizes that the Curve team moves their customers from problem to solution quickly.
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Dr. King believes Curve’s stellar customer support makes all the difference for his practice.
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"Curve is very user friendly and the community team for training new hires or refreshing your memory on a certain topic is a breeze! There are countless videos and tutorials to help you along the way. The support team is always available and easily accessible. [We] highly recommend!"
Arboretum Center for Dentistry
“Support and training are top notch, period. They answer every single time and have a ticket system for non-urgent issues, questions, or suggestions. Why don't more do this? Time is money & time is frustration. Curve saves me both."
Dr. Kirk King
Kirk E. King, DDS
“There are tons of benefits with Curve Hero. My favorite is how responsive their tech support team is. I rarely have to wait to speak with someone about an issue that I am having."
G2 Customer Review
“Curve is extremely user friendly, with tech support that blows everyone else out of the water."
Cheryl K.
Office Manager
“The customer support team at Curve Dental is AMAZING!!! They are there any time you need a hand and will jump through hoops to get the job done."
Software Advice Customer Review
“Curve Hero is the most comprehensive practice management tool. It is extremely easy to learn and use from the outset. They are continually improving based on direct customer feedback and the customer support is world class."
G2 Customer Review
“Curve's customer service is exemplary. As an administrator who manages multiple practices, I find Curve's customer service to be the best I have ever experienced in the industry.”
Cheryl B.
Practice Administrator
“Customer Support is OUTSTANDING. You can call or submit a ticket. Tickets are responded to quickly– normally 5-10 minutes and many times I have received a phone call from the customer service tech to answer my concerns. When I have called in myself I have never waited more that 5 minutes on hold.”
Donna
Software Advice Review
“Curve has the best customer service. They are quick to respond to questions, and take your suggestions and comments seriously and implement changes. If there is something you can't figure out, someone is available to walk you through it.”
Janeed F.
G2 Customer Review
“The customer service has been extremely helpful in all of the questions that we have upon converting to a new software. They always get back to us in a timely manner and ensure that we have all our questions answered.”
G2 Customer Review
“I love how easy the interface is for my team to learn. My very favorite [thing about Curve] is the ease I have connecting with customer support. They are so kind to help us navigate any issue or concern we encounter.”
G2 Customer Review
“User friendly and amazing customer service!”
Gabriela S.
G2 Customer Review
“The ease of learning with Curve is what we like best! And that they train you completely with a training module before turning you loose in your live database. And that you can always easily get answers to your questions or issues without sitting on hold for eternity. Curve Community is a great resource and filing tickets for something you can't find makes problem solving efficient!”
Rob Duncan D.
G2 Customer Review
“The feature of Curve Community and all it has to offer is extremely impressive. To have a question that is easily researchable within our own system helps save time and energy. The fast responsiveness that the tech teams offer is one that cannot compare! ”
Chelsey G.
G2 Customer Review
“To be able to pick up the phone if you have a more in depth question and have someone log right in to see what is going on is so relieving because you do not have to explain yourself, it is evident by the tech because they can see it too! This seriously makes the anxiety of not knowing about a feature much easier when you know someone is always there to assist you.”
Chelsey G.
G2 Customer Review
“Curve is very user friendly. I also love that if I don't understand how something works within Curve, I can find a tutorial in Curve Community. I can also send in a ticket and have a direct response within an hour or less.”
Leesa H.
G2 Customer Review
“Do it, you will not regret it! The transition to Curve Hero is easy. The Curve Team will answer all questions and do a thorough job training all employees. If there is ever an issue, the team at Curve is so helpful and will find a fix or an answer for you.”
Jillian C.
G2 Customer Review
“Being 'old school', I was hesitant to switch to a cloud based dental program but now that our office has converted, I love it. Curve Hero offers so many features and I've never had a problem getting in touch with the support staff. I view the training modules whenever I have a question or concern. I would highly recommend this program to any dental office. Curve covers all the bases.”
Mary F.
G2 Customer Review
“I admire that calls are addressed quickly. The Curve team knows how to get the results you may be looking for in a custom report... or a simple bookkeeping adjustment in a patient account. [We’ve been a] Curve office since 2013 and love how it has grown.”
G2 Customer Review
“The seamlessness and ease of this software makes life so easy. I love that when an issue does occur customer service is readily responsive and always has a solution.”
Desiree
Software Advice Review
“The support [is my favorite thing about Curve]. I can call any time of day and the team will walk me through whatever problem I am facing. Always extremely helpful.”
Sharon
Software Advice Review
“We love that Curve has the capability to do most everything we need for our dental practice! Messaging to patients, online payments, scheduling, claims, insurance verification, etc. They also make it very easy to talk to an actual person when and if you need them along the way.”
Heather
Software Advice Review
