When Dr. Heather Frodge considered her career options, she sought a path that would enable her to help other people. In addition, she loved working with her hands and doing detailed work. Dentistry was a natural fit. “I have a servant’s heart and spirit,” she says. “I wanted to create a safe place for patients and staff.” Before she opened her first office, Dr. Frodge evaluated several practice management solutions and chose Curve SuperHero, based on the depth of features, cloud-based platform, and Curve Dental’s commitment to customer care. Fast forward to 2022, and Town Dentistry has expanded to three offices with Curve alongside her every step of the way. SuperHero made it easy to convert data, transition team members onto the platform, and provide her with the business insights she needs to successfully manage three locations.
Now that she is managing three locations, Dr. Frodge relies on Curve SuperHero more than ever:
When Dr. Frodge opened her doors for the first time in 2012, Curve was right there with her. Ten years later, Town Dentistry has grown to three locations featuring five providers and 35 staff members. Each time she opened a new office, Dr. Frodge reduced her overhead by adding providers to Curve SuperHero, rather than expensive servers. She has relied on Curve to help her make critical business decisions like choosing insurance plans to eliminate in order to see more new patients and increase capacity. The reports told her which patients would be affected by the change and the impact on revenue, critical to the growth of her business.
Curve’s intuitive charting makes it easy to train new team members.
Curve’s treatment planning offers many advantages. Patients can easily understand the diagrams and see exactly what the doctor recommends so they can make an informed decision. This clarity significantly improves treatment plan acceptance. In addition, providers can change the treatment plan while in the operatory and the front office knows right away since all information is updated in SuperHero in real-time. When the patient checks out, the treatment plan is already in the system.
When I make suggestions to help run my practice more smoothly, Curve welcomes my ideas.
Curve SuperHero empowers Dr. Frodge to deliver a modern experience to her patients. They complete paperwork in advance from their device of choice, have a touchless check-in and check-out process, and communicate with the practice in the way they prefer. SuperHero makes it easy for them to self-schedule conveniently, yet the practice remains in complete control of the calendar to manage the entire process.
I’m still working on work/life balance, but Curve makes things a whole lot easier.
Running three offices and parenting a five-year-old makes work/life balance an ongoing challenge. However, thanks to Curve SuperHero’s remote access, intuitive software, and superior customer support, Dr. Frodge can make everything work. Curve SuperHero simplifies daily tasks, enables remote access when needed, and in keeping with Dr. Frodge’s vision, helps all three locations maintain a similar culture and practice personality for her patients and her staff.