After graduating from dental school and gaining experience working at a practice, Dr. Herchen bought his own office with two operatories and ran it on a very strict budget. In those pre-internet days, Canadian practices were prohibited from advertising. Despite that obstacle, his practice quickly grew due to his commitment to delivering amazing customer service. His model defines customer service on the patient’s terms. Dental Choice categorizes patients into four categories: cost, time, appearance, or discomfort. In his words, “Their concern is our concern.”
After ten years using the same dental software for his enterprise, Dr. Herchen recognized that it was not intuitive, had a complicated infrastructure, and was no longer being improved. In addition, it was imperative that his practice’s software allow for that level of customization to make notes about each patient, about their families, and manage the patient holistically rather than just on raw clinical notes and create short-term and long term treatment plans specific to their needs.
Dr. Herchen evaluated seven software platforms, narrowed the list to two, and chose Curve. The biggest differentiator was that Curve is a cloud-based enterprise platform while the other requires an on-site server which makes infrastructure management and updates significantly more difficult. He found SuperHero™ to be the ideal system to help him continue to deliver that extraordinary level of customer service and staff satisfaction across every Dental Choice location.
According to Dr. Herchen, “In a complex world running 22 locations, Curve SuperHero has been a seamless, pleasing, and positive asset that only requires minimal attention.” For Dr. Herchen and his senior management team, Curve runs so smoothly that they don’t even have to think about it, enabling them to focus on patient care and Dental Choice’s growth. He wants his team to be talking about patient care and optimizing the day rather than about infrastructure. The ideal enterprise management system is one that he barely notices except for long-term planning. Curve definitely fits the bill.
The partnership with Curve is more than I ever envisioned.
As digital dentistry becomes more involved, this whole world of digital dentistry needs a convenient, user friendly platform like Curve SuperHero.
Curve has allowed his practice to incrementally eliminate point solution software without missing a beat because SuperHero is so easy to learn and use. His teams spend minimal time on training, boosting productivity without impacting staff morale, allowing him to scale while maintaining the integrity of his business model.