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How to Know Which Dental Software is Best for Your Practice

Tuesday, 24 November 2015 by Guest Blogger, Curve Dental Blog

Running a thriving dental practice doesn’t leave you much time to think about what kind of software would help your team do their jobs the best. However, when you use specialized dental software that is designed with ease of use in mind, you will boost efficiency, saving time to devote to more pressing tasks—taking care of your patients. The trick is in determining which dental software is the best for your practice. Here are some tips to assist you in making your decision. Convenience of the Cloud It’s likely that your dental practice does not have a full-time Information Technology staff on hand to keep your computer systems up and running. Instead of having to predict how much server capacity you will need going forward, it’s much more convenient to switch to a cloud computing solution. The cloud computing service provider’s IT department automatically protects your data with robust security and encryption protocols to keep patient information safe. What’s more, you don’t need to worry about your vital information disappearing in the event of a catastrophic hardware crash, because your data will be backed up in multiple remote locations. This means that even if a natural disaster, blackout or other emergency takes place in your location, you can be up and running quicker thanks to the cloud backup. Always Up to Date You don’t want to concern yourself with remembering to update your dental software or keeping track of security issues that would require an immediate patch. Instead, using dental software like that provided by Curve Dental will always be updated, so your staff can take advantage of incremental improvements as well as timely security updates that will always be provided in the background. Scheduling If your staff is taking too long to schedule patients because you have been forcing them to deal with outdated, clunky software, you should know that could dental software makes scheduling a snap. If you can drag and drop text in a document, you can set up appointments for your patients with the greatest of ease. Patients hate waiting while a staffer tries to find a suitable appointment. They are busy, so the sooner you can get them out the door with their appointment details, the better. Billing You can say goodbye to your local print shop and stop ordering pre-printed forms for your billing. Cloud dental software gives your staff the ability to produce professional statements with the instructions and balance clearly labeled. Your patients will also appreciate it when you include with their bill a reminder about their family members’ next appointments, which the software handles automatically. Faster Charting The faster you can finish charting a patient, the quicker you can get to more pressing tasks—taking care of their oral health. Cloud dental software with its easy, intuitive charting that lets you chart even the most complicated multiple treatment plans. Reports on Demand Do you dread having to come to work on days when you know you have to generate reports, such as details on clinical statistics, patient volume and financial projections? Cloud dental software includes customizable reporting tools so you can generate the reports on demand whenever you need them. This gives you more time to consider the implications of the reports and to generate an action plan to address any issues. For more information on using cloud dental software like, Curve Dental, in your dental practice or to schedule a free demonstration, please visit Curve Dental today.

New! Now Able To Print Multiple Notes In Hero At Once

Wednesday, 18 November 2015 by Megan Boyd, Product Manager

Repetitive tasks can be time consuming and tedious. Repetitive tasks can be time consuming and tedious. Repetitive tasks can be time consuming and tedious. Yes, that was pretty tedious. If at all possible, it is always a good idea to combine repetitive tasks into a more efficient process. For instance, until now Hero users had been forced to print clinical notes out one at a time. If there were many notes from a patient that need printing at any point they would have to print them off one by one...and that is just too time consuming and tedious. We have now given Hero users the ability to filter their notes as they normally would and print out all of the filtered notes into one nice and neat PDF. When a user filters their notes either in the sidekick or in the main notes dialog, they will see an option to print out all of the notes that have been displayed. The format of the printed notes will be the same as a single note printout but will include all notes selected and a visually separated style. Offices will now notice a new button to allow for multiple notes to be printed from the Sidekick. Offices will also now notice a new button to allow for multiple notes to be printed from the main notes dialog.

Dispensed Amount In Prescriptions Has Been Upgraded

Tuesday, 17 November 2015 by Megan Boyd, Product Manager

Units of measurement can make all the difference. For instance, if you had trouble swimming and someone said they were going to toss you into a pool filled with 20,000 (?) you would most likely be wondering whether that was in gallons or teaspoons. This has become a concern in Hero’s prescriptions section, where a dispensed amount until now has been a selection from 0-99, usually relying on the sig for detailed usage information from a prescriber. This limitation has been removed and offices can now specify the amount themselves and the unit type they would like to attribute to said amount. We have removed the 0-99 selectable limit to open up to an integer amount that the office can specify themselves and create user-defined unit types similar to when specifying a new drug or dosage. We have also added this information into the sidekick for easy reference. Offices can now define units and exact dispensed amounts over 99. Dispensed amount and unit are now displayed in the Sidekick.

Three Ways to Help Your Staff Transition to Cloud Dental Software

Monday, 16 November 2015 by Guest Blogger, Curve Dental Blog

Managing dental records can be challenging. In the old days, paper charts and film X-rays could easily become lost or mixed up. Problems could also be caused by not being able to read somebody's handwriting. Nowadays, offices can use dental practice management software to help manage patient records. And since hard drives can only last for so long, the next logical step is to move your data to cloud software. This has many advantages. First of all, you do not have to have a full-time tech support person on hand. Second of all, you do not have to hassle with software upgrades nor invest in monster hardware or servers. Modern cloud computing is perfectly secure and convenient and automatically backs up all of your patient date to multiple servers in multiple geographical locations. You never worry about data backup when you’re on the cloud. However, all of this is going to be new to your team. If you have not been using electronic records before, then there will be a lot of training. If your team is familiar with electronic records, there are still some differences between cloud-based software (the current technology standard) and old-fashioned client-server dental practice management software to worry about. Here are some ways to help your staff adjust. 1. Provide Training Fortunately, cloud-based software requires less training than traditional client-server systems. Curve's software is designed to run on Google’s popular Chrome browser and has more of an on-line banking feel than a clunky software feel. New hires and office staff will still benefit from a brief overview of the software. Curve Dental provides certified training over the internet. 2. Designate One of Your Team an On-site Specialist Whether that means having one person spend the time to become familiar with the system or making sure they have immediate access to the software company, people benefit from having somebody to call if they need help. Curve Dental provides an array of resources to help your team find or get the answers they need quickly. 3 Familiarity Helps Your Team Make the Switch This might not work if you already have a lot of hardware, but if your team is using computers that are similar to what they were using, that familiarity can distinctly shorten the learning time. If you have to add new hardware to the mix, just be aware that you’re adding complexity to the swith. At the very least, you can discuss with staff the kind of user interface they like, like Mac or PC,. since cloud-based systems, like Curve Dental, work on both. The nice thing about dental cloud software is there is no heavy learning curve, and your staff should be able to pick things up quickly, even if they are not used to using dental practice management software.

3 Reasons Why You'll Never Fear Upgrades Again

Monday, 16 November 2015 by Andy Jensen, CMO

Once upon a time, dental software upgrades were hyped up considerably. During the DENTRIX glory days of the late 90's and early into the new century I helped concoct Vegas-like themes for each new upgrade. Customers received their upgrades in elaborate packaging with lots of neat stuff inside. Those were good times. However, times have changed. First, in the glory days we had lots of new stuff to highlight; the upgrades were packed full of new features and enhancements. That's certainly not the case now. If you look at the list of new features for the latest upgrades you have to wonder about the value of your customer service agreement. (I wrote about maintenance plans in an article for Dental Economics. that you should check out.). The other problem with upgrades is fear. Doctors learned by sad experience that whenever that fancy upgrade box showed up on their doorstep that it meant hours of installation time, unexpected IT expenses, and lost productivity. With the cloud you'll never fear upgrades for the following three reasons: 1. You Never Install Upgrades With a cloud-based system, like Curve Dental, new features and enhancements are added on the fly. No need to stay late at the practice to install software. Instead, you can spend time with family and friends. Whenever you log in you're always using the latest and greatest. 2. You Won't Spend Dollars on IT Help There's no question that your IT pro can work miracles. And sometimes you may need their help if a printer acts up or a computer needs attention. But with Curve Dental you won't need their help when it comes to upgrades. That's because we maintain the software. 3. You'll Enjoy a Steady Stream of New Features With a cloud-based system, like Curve Dental, new features and enhancements are made available to our customers as they become available. Our customers don't wait all year for an upgrade--that's old school! Whenever they use the software the latest and greatest is right at their fingertips. In short, when you move your practice to the cloud you never hassle with upgrades again.

4 Technological Mistakes Dental Practices Make That Lose Patients

Wednesday, 11 November 2015 by Guest Blogger, Curve Dental Blog

While being highly trained and able to perform expertly various dental procedures is obviously crucial to the success of your dental practice, there are other areas that are important when attracting and maintaining patients. Besides a good chair side manner and the friendliness of the staff, technology plays an important role in keeping patients happy. The following are four technological mistakes that dental practices can make that loses patients. Having an Outdated Website Today nearly everyone looks for services and products online. Having an attractive and functional website is imperative to attracting new patients. You could be losing patients before they ever make their first appointment due to an outdated or inefficient website. Not only must a website look appealing and be easy to navigate, but it must also be updated on a regular basis. Articles and blogs that are relevant to potential and current patients need to be added promptly. Insufficiently Trained Staff Everything from pulling up requested records to scheduling future appointments can be confusing and easily mismanaged if the staff is not properly trained. It's been estimated that medical personnel may understand less than 50 percent of the features in any particular software application. Even if you're using the most advanced technology when the patient is sitting in the chair, mistakes made by staff at the front desk can potentially lose patients. Making sure each member of the team is adequately trained on your dental practice management software is necessary for the entire practice to run smoothly. Curve Dental takes a unique approach to training your staff. Security Failures Data hacking has reached epidemic proportions in nearly every industry. Keeping patient records secure and confidential is crucial to maintaining good relationships with patients. If a patient feels his or her personal information is at risk, they may feel compelled to seek out another practice even if they're receiving good dental care. Several steps can be taken to reduce the risk of security failures. Implementing strong passwords, updating operating systems on a regular basis, and using proven anti-virus and anti-spyware are a few steps that can be taken. Make sure you're using the most advanced and up-to-date cloud dental software. Lack of Easy Communication Being able to send and receive information in a variety of formats is important to most people. Some patients may want e-mail notifications while others prefer to receive a text message. Being able to communicate with patients electronically in an efficient manner is critical to promoting positive relationships. Easy communication can be achieved by implementing the best dental software for the office. You pride yourself on giving the best care for your patients, so don't let you technology sabotage your practice. Now that you are aware of these technological traps you can avoid them.

New: Auto Refresh is Awesomely Refreshing!

Monday, 9 November 2015 by Megan Boyd, Product Manager

Wahoo! Starting this blog post with a cheer is probably a first for me. But this post deserves a preamble cheer because I am so excited to announce that Curve Dental’s Scheduler now displays all changes made to the appointment book in real time--automatically! The consequences of this exciting enhancement is an increase in efficiency when scheduling appointments. What you see in the Curve Hero Scheduler represents up to the second changes made anywhere else in the practice. You can now schedule with confidence and schedule faster because you know the time and date you want is truly available. When we embarked on this adventure to build auto refresh I’m pretty sure we didn’t think the trip would be as adventurous as it turned out to be. The biggest challenge was managing traffic. If two people are fighting to edit the same thing at the same time, it can cause errors, data can be lost or corrupted if not managed correctly. So we noodled on that one and found a superb solution. We also had to address load issues. Syncing data means a server must be pinged for up-to-date information frequently. When you multiply the number of requests by the number of people in your office working with the schedule the load can build quickly. We had to figure out how to manage these requests without downgrading performance. But we got smart people and we developed a way for the system to manage load without downgrading performance. We’re really quite pleased with the outcome. The end result is that when our customers are looking at the Scheduler they are seeing up-to-date information. Auto refresh is a huge landmark accomplishment for Curve Hero and we are very excited to unveil it. For our customers, we’re pretty sure this enhancement is a refreshing change...badum-ching! We are proud to announce that this feature is now coming out of beta testing and will be released upon the world in stages. Enjoy!

When It's Time To Upgrade Your Dental Practice's Computer System

Friday, 6 November 2015 by Guest Blogger, Curve Dental Blog

Technology runs the world now, and that probably includes your dental practice as well. If you are like all the other dental groups in the country, then you rely on your computer system in order to keep track of billing, payroll, scheduling, insurance, and other such vital information. The experts at Curve Dental want you to know the warning signs that it might be time to upgrade your computer system. Constant Update Notifications It is normal to get system upgrades every other week or so. It can be frustrating to put things on hold while everything is uploaded, but the few minutes a couple times a month is worth it. Now, if your system demands you to halt everything to update multiple times a week, or even worse, multiple times a day, then you know that something is amiss. This means that your system is now so obsolete that you will forever be in catch-up mode. Frequent Crashes Again, it is normal for a system to crash on occasion. With all the work you put your system through, it makes sense that it will get over-loaded every now and again. If, however, you are experiencing full crashes all the time, then it is time to invest in dental software upgrades. Major Growth Sometimes, the system that you start out with can't keep up with the amount of growth that you are experiencing. Adding on huge amounts of clients all at once can create some lags and crashes in your system. Honestly, this is one of the best problems to have. It is a major sign of success. That being said, it also means that it is time for you to invest in a system that will be better able to handle your new and improved patient load. Lack of User Friendliness Just because you have a medical degree does not mean that you know how to operate a computer well. As useful as they are, some of the older systems can be hard for people to understand. If you are often frustrated by the confusing nature of your system, then it might be time to seek out something that will be more user friendly. This can make life easier, and will help you to avoid making costly mistakes. If any of these things apply to you and your dental practice, it's time to get a quote on a dental software upgrade that will better meet your needs. Your computer system should make things easier instead of harder.

You Never Pay Extra for Upgrades

Wednesday, 4 November 2015 by Andy Jensen, CMO

When you move to the cloud with Curve Dental you live forever in that heavenly all-inclusive pricing world. My wife and I once vacationed in lovely Cancun, staying at a wonderful resort on the beach. And here's what I experienced: Breakfast buffet: Included! Nachos on the beach: Included! Afternoon pina colada: Included! Another afternoon pina colada: Included! 7-course dinner: Included! Late-night snack in my room: Included! I never had to worry about paying for what I wanted. I simply took what I wanted because it was part of the deal. And I got a deal! I also went home heavier than when I arrived. Curve Dental is upgrading our software all the time. When any feature or enhancement has been completed and tested we add it to the software as it becomes available. As a result, our customers enjoy a steady stream of new features or enhanced features--they don't wait for annual or semi-annul updates that show up in box. Our customers are always using the latest features we have to offer--at no additional charge. And I have to say our customers are using the latest features at no additional hassle, too! No need to install software, skip dinner with the family, or pay your IT pro to fix what the upgrade broke. That's the coolest thing! There are a lot of reasons why you may be looking for new software. Not having to hassle with upgrades is certainly a very good reason to take a closer look at Curve Dental.

5 Ways That Good Dental Software Improves Patient Experience

Tuesday, 3 November 2015 by Guest Blogger, Curve Dental Blog

Dental software is important to the flow and good recordkeeping of any dental practice. With this software in use, dentists, dental assistants, receptionists, and hygienists alike can easily communicate with one another and securely build patient notes. However, you should also think of the ways in which the right software will improve your patients' experiences as well! There should be nothing more important to your practice than the health and happiness of your patients. That is what ensures your success as a dental practice. Think of the 5 following ways in which patients will benefit from your use of state-of-the-art software: 1. Easy Scheduling Good dental software should come with patient-office communication features. These features will allow patients to keep track of their appointments by means of something more reliable than a handwritten card or reminder postcard. When patients can easily keep track of their upcoming appointments or even request to schedule new appointments, they will enjoy conveniences and helpful reminders to help them stay on top of their oral health needs. 2. Voicing Concerns Easily and Getting Fast Answers Patients should be able to express their concerns, ask questions, and get answers quickly. Whether patients are experiencing tooth pain, bleeding from stitches, changes in gum color, or any of the myriad of other oral problems that people can experience, they should be able to contact your office quickly. They can essentially send direct messages to your office with good dental practice software and get timely answers. 3. Electronic Messages These days, fewer people than ever are relying on physical mail for communication. Instead, everything takes place on tablets, smart phones, and computers. Why not speak to patients in their language? Communicate with them electronically by sending reminders, newsletters, direct messages, insurance information and important updates through your very own practice software. 4. Easy Flow Dental practice software is designed to make all of the tasks involved in serving patients quicker and easier. Everything from scheduling appointments and verifying insurance benefits to electronically checking patients in and completing their visit notes should be optimized for speed and convenience. This allows your staff to work faster, which allows patients to be seen much faster. Many patients complain about long wait times; why not reduce these times with a software that is designed to streamline a patient's experience? 5. Data Protection Possibly the greatest advantage of using excellent dental practice software is the ability to store private patient data safely and securely. Paper files and physical, handwritten notes are easy to intercept, lose, or mishandle. Almost nothing is more important than protecting your patients' private dental information. Without proper care, your practice can even face legal trouble. Patients can feel secure knowing that their private information is stored in a secure and protected database. All in all, dental software improves your patients' experience with your practice, creating lasting trust and long-term clients. The key, though, is in finding software that is optimized for your office's specific needs.

4 Tips for Getting the Most Out of Dental Software

Friday, 30 October 2015 by Guest Blogger, Curve Dental Blog

Most dental clinics these days run on important computer software programs. If you are running a dental clinic, then there is a good chance that you rely on your computer system for your billing, marketing, patient information storage, payroll, scheduling, and so much more. As your practice grows, you are going to have different and expanded needs when it comes to your computer system. Investing in a new dental software program could be exactly what you need to help you. The professionals at Curve Dental want you to be able to get the most out of your system, and have the following 4 suggestions for you: 1. Train the entire staff: The people on your staff are not going to be able to use the new program well if they don't know how it works. It would be very beneficial to them and to you to take some time off from serving patients, and devote a day entirely to training all employees on the new system. 2. Find applications for the features: The professionals at Curve Dental have designed these programs to meet the specific needs of clinics like yours. This means that all of the features are there to help you with things that happen in your practice. One of the best ways to really get the most out of your new investment is to know what these features are and find good applications for them in your practice. 3. Use the program yourself: It can be tempting as the boss to leave all of the input of information to the other members of the staff. This is fine in most cases, but what happens on those occasions when nobody is present to help you? You need to be sure that you know how the system works, and you can't do that unless you have actually used the system yourself. 4. Read the information sent to you: Nobody really enjoys reading instruction manuals, but when it comes to these systems, that literature can be really helpful. This is the best way for you to learn how to utilize your new system. These pamphlets and manuals will help you run a successful training session for the rest of the staff. With the help of these suggestions, your new dental software is sure to help you and your staff be more successful and efficient. Your new technology will greatly enhance the way you work, and it will work even harder for you if you are willing to put in the time to better understand it and teach it.

Patient’s Preferred Name Now Displayed Prominently To Aid In Proper Identification

Tuesday, 27 October 2015 by Megan Boyd, Product Manager

It’s always uncomfortable to greet someone using a name that they never hear in their daily life. That momentary look of confusion that seems to convey “Are you talkin’ to me?”. Yes, Robert--er...Bob!--I am. In order to combat this socially awkward moment, Hero will now display a patient’s preferred name, if it exists, in the following areas that would most commonly be visible when a patient is needing attention: On their appointment in the scheduler In the appointment summary of their appointment In the sidekick header In their sidekick profile (if the office displays it) Patient search results Patient profile Additionally, we recognize that the term “nickname” can be a bit misleading as it leads a customer to think of more extravagant names like Bruce “The Boss” Springsteen and the like. However, this could simply be a preferred way to be addressed, such as Rich instead of Richard. We now refer to this field as “nickname/preferred name”, which seems more fitting. Adding the nickname or preferred name to the Sidekick fulfills one more request from our VIP customers (every customer at Curve Dental is a VIP customer). We sure appreciate their feedback. Now, we’re off to complete another customer-requested enhancement! Onward, Robert… Bob... Preferred names will now be prominently displayed in the scheduler and sidekick where available. Patient search will now display any available preferred name. Nickname label has been updated to indicate preferred name, as well.

Save Money By Switching To Cloud Based Dental Software

Friday, 23 October 2015 by Guest Blogger, Curve Dental Blog

Do you find that you are spending way too much money every month with IT, monthly backup, lost productivity due to down servers, hardware, support, and upgrades for your dental practice? Perhaps you have never really given it a thought, but if you sit down and calculate the costs, you will find that your monthly costs for running your business are simply too high to justify. Have you thought about switching to dental software in order to avoid hassles and to save you a bundle each month? The following article outlines a few ways in which switching to dental software can save you a lot of money. Save Money by Switching to Cloud Based Dental Software The costs of running a dental practice can be overwhelming, and it is nice to know that there are things that savvy business owners can do to lower their costs by becoming more efficient, productive, and streamlined. The following list shows you some ways that ditching your old IT service and switching to dental software can help you achieve all of the above goals. Lowered IT costs: Paying a local IT team to maintain and manage your software can become a financial burden. Every time an issue arises, you will need to fork over more money. Not so with a dental software program that virtually runs itself! No monthly backup routine: Your employees work many hours each week simply making sure that your data is being backed up safely. With a dental software program from Curve Dental, backups will be done automatically, and you never have to lift a finger. Increased productivity: You will no longer have to worry about a downed server with online dental software. Your employees will work more quickly and efficiently without having to worry about server problems. You will have access to your data 24/7. No more hardware upgrades: When you manage software on site, you must pay for computers to house the software, software and licensing, and any other hardware needed to run your company. If your dental office grows, you must buy new computers, software, and hardware to get new employees up and running. This is not so with online dental software. Since everything is 100% online, you have access to your data, information, and applications whenever you need them, from any computer or device that has Internet access. Decreased dependency upon IT support: When you pay a local IT team to run and manage your software, you are largely kept in the dark. If something goes wrong, you must wait for them to show up and fix the problem. With dental software from a company like Curve Dental, you will not only experience significantly less problems with your applications than you did when using an IT team but you will be better equipped to deal with those issues, and have a better network of support. You will have 24/7 phone and Internet support, as well as extensive education about the program through online training and webinars. If you add up all the savings from the above items, you will see just how much of an impact dental software can make on your dental practice.

Why Keeping Up With Dental Industry Trends Is Critical

Wednesday, 21 October 2015 by Guest Blogger, Curve Dental Blog

In the dynamic market of dental practice, new technologies that improve patients' experiences are fast becoming central to how people choose their dentists. Additionally, tools that help dentists and save them time and productivity are creating stronger practices. Keeping up with the fast pace of the modern, innovative world may seem impossible at first, but we're here to make sure that you can navigate the brave new world of dental software and other dental tools. In this article, we will give you several examples of ways you can ensure that your practice is up to the latest standards. There are numerous reasons why you should think about how you can keep up with industry trends and how you can seek new ways to benefit your work life whenever possible. Making Sure that Your Records Are Secure In an age of identity theft and security concerns for private data, especially medically-related data, patients want to be able to trust that their dentists are keeping their records safe. Numerous software is required to keep viruses and spyware out of office computers. You will need to have a firewall and trusted anti-virus software. Many anti-virus software programs include anti-spyware, but you should make certain when you buy your product license. Additionally, the software that you use to access and store your patients' billing records and charts should be kept in a secure location with backup copies on an external server. Today, keeping up with the rest of the dental industry demands an increased dedication to your patients' electronic record security. You can invest in cloud-based software, which eliminates a lot of the middle processes and keeps your copies of your records safe behind state-of-the-art security programs. A new way that many dental practices are choosing to keep their data protected is to partner with a cloud service. When you look around at the top dental practices around the country, it's clear that the wave of the future is in protecting data with cloud-based networks, servers, and safety measures. Keeping up with Imaging and Charting Technology Just as sure as your drills, polishers, picks, and x-rays have their place in the hundreds of years of critical development of dentistry, so does new software that makes it easy to chart your patients' cavities, root canals, gum recession, and a host of other dental issues. With little training by professionals that will make you feel like part of the Curve family, these programs can make it easier to visually understand what is going on in your patients' mouths. Just as you are used to accessing your calendars, contacts, and messaging across platforms and on numerous devices, like smartphones, tablets, and your PC, so you can get your dental work wherever you are. This is both convenient and safe, as modern cloud-based software is user protected and can limit access types. Keeping up with new applications for editing and saving data via cloud is an excellent way to make your life simpler and to rest assured with the knowledge that your practice is ahead of the game.

View Tooth History and Beyond!

Tuesday, 20 October 2015 by Megan Boyd, Product Manager

The Curve Dental Jedi engineers continually strive to enhance our award-winning software by forcing complacency out on a daily basis. Their efforts are impressive--most impressive. Thanks to their blood, sweat, and midi-chlorians, we have rebuilt our charting history section to update both the visual design as well as provide enhanced functionality. In short, you can now view tooth history (or site history) with a quick click. But you can do much, much more than view tooth history. For some time now, we have had requests to make our charting history sortable by column. Giving you the ability to sort by tooth number or sites, providers, procedures, as well as the date, makes the information in this section much more accessible and organized. You will now see all manually charted procedures and invoiced entries grouped by date by default as they are now but will notice the data sort when you click on the other column headers. So, now you can view the history sorted by procedure code, provider, date, and site (tooth number). Attached notes have also been modified to be tagged to the date groupings they belong to as well as the individual line items when sorting the other columns. We have also now included the invoice number on invoiced entries so you can more easily match them up to invoices in the billing ledger. Oh, and one more thing: It also just looks cooler. Check out our Community article on the improvements. This is a huge step forward in delivering new and exciting improvements to Curve Hero and we are excited about many still to come! Enjoy! Date grouping displays line items grouped by date as before. Notes are accessible in their own column. Offices can sort the table by the other listed headings to group sites, procedures, and providers together.

ICD-10-CM Codes Now Available To Add To Claims

Tuesday, 20 October 2015 by Megan Boyd, Product Manager

Have you ever been burned because your water skis caught fire? Ever been injured due to collision with a spacecraft? What about injury due to walking into a lamp post? Is anybody really tracking this kind of information? Believe it or not, someone is. For many years, US medical claims have included codes created by the World Health Organization, referred to as the International Classification of Disease, that aid in cataloging the reasons behind injury and mortality. Up until October 1st of this year, it has been acceptable to use the 9th version of this classification on submitted claims, but that is now being restricted to ICD-10-CM codes, the 10th version, due to a government mandate. As this mandate only affects US medical claims (and not many US dental claims until now), our customers have had to add the codes on a manual claim if needed. But we’ve now added the ability to include ICD-10 codes in electronic and manual claims before submittal. As more and more insurance carriers require the use of these codes to successfully process dental claims, the ability to conveniently add ICD-10 codes will become much more appreciated. Here’s how it works: When you create an advanced claim, you will now see a new option under the line items section that allows you to add these ICD-10-CM codes, as you can in the manual form. You will first choose the codes you need to use and then attribute them to the line items as needed. You may then have the option of sending them through as an electronic claim or have them rendered in a manual claim, as normal with advanced claims. A cursory look at the codes can get quite interesting--there’s seems to be a code for just about anything. If you ever get bitten by a sea lion there’s a code for that. Seriously! Offices can add up to 4 ICD-10-CM codes to choose from as with the manual form. A link to an external code search is included. Offices can set the ICD-10-CM codes they have chosen on individual line items for submittal on manual or electronic claims.

Five Reasons to Switch Dental Software to the Cloud

Monday, 19 October 2015 by Guest Blogger, Curve Dental Blog

Dental history is full of innovations that have changed the way that doctors help their patients keep healthy, beautiful smiles. From tools like x-rays and electric instruments, dentistry has come a long way in the past few centuries. If you want to keep up with the fast-paced world of modern dentistry, you will need to learn more about software available to dentists to keep patients' history clearly organized, billing up to date, and x-ray images synched with all of your patients' crucial records. You can have peace of mind knowing that your data is safe when you invest in the highly desirable cloud model of dental data storage. Keep reading to discover some of the common-sense reasons why you should seriously consider switching your dental records' storage to a cloud-based system and, in so doing, stay ahead in the technological advancement of medical practice. The Five Best Reasons to Switch Your Dental Software Clearer imaging and easy-to-use interface: If your software is pixelated and outdated, your ability to look at an image of your patient's dental history can be compromised. And more, why should you squint to decipher confusing images and interfaces when you could easily switch to a sleek, modern software with all the latest imaging and color-coding input of cavity and tooth decay? With our dental software, you can be sure that your imaging is as clear as your favorite modern apps and computer programs. Save costs on IT maintenance and data backup: You know those monthly IT bills and server backups? With Curve software, you can eliminate all the middlemen in your dental recording safely. The cloud is a system that stores data online. That means you can access data on multiple computers through the web and rest assured that data is safe and sound in our servers. You can synch your data through the web, so you won't need to worry about losing large swaths of your data between backups. Also, our software is so comprehensive that it eliminates the need for multiple software programs. Get all your patient data in one place: Wouldn't it be nice to have x-ray images, itemized bills, and scanable visual dental charts at your fingertips in one convenient virtual location? With Curve software, you can target the information you need while having easy, understandable access to a variety of translations of patients' history. With this technology, you can make faster diagnoses and feel certain you have all the facts in order. Keep up with the competition: If you're using outdated software, chances are you're slightly behind the curve! All good businesses strive to keep up with the innovations of the competition. In this area, we've got you covered. Easy to switch: we are committed to getting you switched over to the cloud as soon as possible. We want to make you feel part of our family, so we go the extra mile to communicate with you and integrate your data safely.

EMV Has Come and Gone: The Focus Turns to Devaluing the Data

Wednesday, 14 October 2015 by Guest Blogger, Curve Dental Blog

It is October 14th and EMV is now in “full swing” – if you want to call it that. Reports are showing that only 40% of U.S. consumers have the new chip-enabled cards and that about 25% of U.S. merchants are EMV compliant. And over the weekend – in our shopping experience – even at the big chains and stores with shiny, new EMV terminals, the request was not to “dip” our chip-outfitted credit card but rather to “swipe.” So what was all this fanfare of the last two years for exactly? Well, the big data breaches at Target and Home Depot caused a media and consumer frenzy. EMV, an initiative that was already underway in the U.S., became the immediate answer to all breach woes in the aftermath of these hacks. Payment processors, ISOs and vendors began whispering in merchants’ ears: if you don’t have EMV come October 2015, you will be liable for ALL PAYMENT FRAUD. This, of course, is not true. EMV only protects a merchant from fraud if a counterfeit card (i.e., duplicated or “white-labeled”) is used at their point of sale. It does nothing to stop online or call center purchases made fraudulently – and when you boil it down, EMV is not a security technology at all but an “authentication” technology. EMV proves, by way of the chip, that the card being used is not fraudulent and by way of the signature, that the consumer using the card is the rightful owner. What EMV does not do is secure credit card data. And now, with the deadline passed, the conversation is shifting toward protecting the card data itself, or, as the PCI SSC extensively discussed during their North America Community Meeting last week, “Devaluing the Data.” Bluefin is a Participating Organization (PO) of PCI and our Chief Innovation Officer, Ruston Miles, spoke at last week’s meeting on the PCI Point-to-Point Encryption (P2PE) 2.0 standard. All around, people were buzzing about the next step in securing payments – P2PE and tokenization. Because while EMV authenticates a card and consumer, P2PE and tokenization actually protect the data. Simply put: P2PE protects data in motion. Card data is encrypted immediately upon entry in the point of sale terminal, whether the card is swiped or dipped. It then travels through the POS in encrypted form so that it is never available in the merchant system as “clear-text” card data. This means that if someone breaches a system, they get nothing – hence the term “devalue the data.” Tokenization protects stored card data. There are many reasons a merchant may need to store a credit card – great examples are keeping the card number on file for recurring or subscription billing or to keep the card as a payment option for a consumer when they come back to purchase with the same merchant. In every case, a merchant should always tokenize this card data in their system so that it is never “in the clear.” Tokenization replaces the card number with a string of meaningless letters and numbers – hence the term “devalue the data.” PCI issued a great infographic on “Devaluing the Data” during the annual meeting which explains the roles of EMV, P2PE and tokenization. And noted blogger and writer, and former Washington Post staffer, Brian Krebs, who provided the keynote on Thursday morning, reminded everyone that there is a perception versus reality gap between how secure we “think” we are, and how secure we really are. Organizational issues include lack of P2PE, segmentation, testing, and incident response planning – in other words, nothing that EMV could ever fix. And Krebs asserts that the influx of data breaches is not simply opportunism before EMV arrives, but signals a larger issue with the growing hacker sophistication, targeting, and coordination. At Sunday’s Gartner Symposium ITxpo 2015, he explained that hacking has become an organized business, replete with loyalty programs for regular buyers of stolen credit card data. Today’s PaymentSource includes an op-ed by Beatta McInerny of ScanSource on Point to Point Encryption, Tokens Pick Up Where EMV Leaves Off. “Though the EMV transition is a significant step in the effort towards making payments more secure, this EMV liability shift won’t solve mass data breaches on merchants. This is because credit card data is stored, processed and communicated over a merchant’s network and then sent to the processor in clear text. Because of this, criminals are constantly trying to get into merchants’ networks in order to obtain credit card data, as well as other information.” Bluefin has been a staunch advocate of devaluing the data and holistic payment security (which includes EMV, P2PE and tokenization) since we introduced the first PCI-validated P2PE solution last March. It’s refreshing to finally see industry turning the conversation toward the real ways that we can protect card data. Now that EMV has passed, let’s focus on making our data useless to hackers. Join us on October 20th at 1 pm EDT for our webinar with Digital Transactions on P2PE 2.0 and what it means to merchants and processors. Register here! Danielle Duclos Vice President, Marketing Bluefin Payment Systems Direct: 678-894-2638

Three Things to Remember About Data Conversions

Tuesday, 13 October 2015 by Andy Jensen, CMO

More and more doctors are now clearly seeing the advantages of the cloud and are abandoning their tired client-server software for the cloud. One of the most frequently asked questions I get is "Andy, how do I get my existing data to Curve Dental?" We've converted data from nearly almost every known management system. As we speak our data services team is converting data from four different systems just this week. Of course, we come across an obscure system every once in awhile. But we got smart people and we usually figure out a way to make it work. For most doctors, we have experience with the system you're currently using. Once we convert your data to Curve Dental all that's left for you to do is log in and start managing your practice with Curve Dental. Some data and transactions may need to be added between the time you provided us with your data and the time that you start using Curve Dental to manage your practice. But that can be entered manually. And then you're done. Three things to remember about data conversions: 1. Not All Data Can Be Converted I've been in the dental software business for more than 20 years. I know that a data conversion is a tricky thing and never a slam dunk. Why? Not all of your data will convert (and anybody that tells you they can convert all of your data must be a magician). Historical transaction data, generally speaking, is difficult to impossible to convert from your existing database to Curve Dental. I know that sounds like a big challenge, but what does convert will save you oodles of time and money. Which brings me to my second point: 2. A Data Conversion Will Save You Time and Money Even though not all of your data will convert, the data that will convert (like patient demographic information, appointments, balances, and/or notes) represents a significant amount of data that doesn't have to be entered manually. Can you imagine how much time it would take for somebody to enter the name, contact information, and appointments for every one of your patients! It would take days and cost you bunches. A data conversion saves you that pain and expense. 3. A Data Conversion is Not Perfect We are all unique individuals. Two doctors using the same software are going to have different data conversion experiences because they use the software differently, or have needs unique to the way they practice. The end result is that after a data conversion you may find some data for some patients either missing completely or jumbled. Most of the time this can be fixed manually or we may be able to do another conversion that may fix the problem. The important thing to remembers is data conversions are tricky due to the high number of variables involved. Just keep you eye on point number two! To Learn more about how we move doctors to the cloud with Curve Dental chat with one of our dental software consultants at 888-910-4376. Call today to learn more or visit our website.

What Are the Benefits of Cloud-Based Dental Software?

Wednesday, 30 September 2015 by Guest Blogger, Curve Dental Blog

If you've heard about modern software that can be accessed through the Internet but don't know exactly why you should or shouldn't switch to a cloud-based program, you're probably wondering what all the fuss is about. The cloud is swiftly growing to become the must-have innovation in the business and medical fields, but what it actually does is opaque to many professionals not used to dabbling in the tech world. Here we'll lay out the differences between cloud software and traditional. You'll learn about benefits of the technology for your company, including features that will save you time and money. Whatever level your knowledge of the digital realm may be, we'll speak in plain English to give you a better idea of how cloud-based software can help your dental practice and streamline your life. How Cloud-Based Technology Syncs Data across Computers Many companies and dental practices have to invest in computers with advanced speed and memory capabilities to handle the amount of storage and processing necessary to run billing, record, and chart programs. Additionally, IT services need to be factored into the overall picture because of the threat of either individual computers or servers crashing, potentially putting records at risk of being lost. One way that cloud-based technology improves on older, local kinds of software is that all of your information will be in one modern interface so that you don't have to switch between multiple. Your data and the program you're using won't be on the computers you're using in your office, so there will be no need for expensive computers to do the processing. Cloud companies like us store, secure, and process data with large networks and then you access it over the Internet, via middle-ware. Essentially, all your office computers need to be able to do is process the middle-ware that will enable a connection with the cloud and an Internet browser. As a result, multiple users and devices can use the same information and it's saved in real time. You can look at your patient schedule or billing information on your smartphone, tablet, or PC. You can authorize some employees to access some data and restrict others, enabling both the advantage of collaboration and the security of restricted access. Security You Can Count On One of the concerns that some dentists have about transferring their data to the cloud system is that they won't physically have the data on their premises. Money and productivity time is saved by letting our cloud system do the work and store records on our memory, but we understand our responsibility for providing the highest-grade security. Cloud programs' reputation are built on a strong foundation of security—without which we couldn't function as a provider. Countless people use cloud-based software each day, and you do too if you access Google Drive, iTunes, or many online video games. We're in the security business, so we specialize in providing a service that will increase the security of your sensitive patient records and history.

What is Cloud Based Dental Software?

Wednesday, 30 September 2015 by Guest Blogger, Curve Dental Blog

The modern world offers numerous ways to sync and compare dental patient data. There are numerous options in terms of software and hardware that aid organization, but many dentists find the fast-paced technological change difficult to keep up with. Although the bygone days of using folders and file cabinets may seem rosy in retrospect (when woolly mammoths and saber-tooth tigers roamed the earth in search of proper dental care, no doubt), you'll actually find that new technological tools are functional and present in many intuitive options for keeping your patients' data stored and accessible. Knowledge and decisions about courses of treatment are often based on the comparison of x-ray images, dental health history records, and visual examinations of the teeth themselves. Like many other professionals, you likely find using multiple sets of data essential to giving patients quality care and treatment options. With the right software, you can easily record, store, and compare such records. This article will tell you more about cloud-based software, and how it can aid you in keeping your dental practice running smoothly. What Is Cloud Technology? Cloud technology creates a flow of simultaneous information between your many devices and servers, connected through the Internet. Traditional local networks often connect computers to external local servers, allowing large amounts of data to be transferred. These servers, however, are sometimes vulnerable to crashes when too much traffic is flowing through them, and they can be physically taken or accessed through the local area where they are stored, which is usually in the same building as the computers that are using them to back up valuable patient information. Additionally, data cannot be worked on simultaneously by several employees. It needs to be saved and emailed in order for people to collaborate. When data is saved onto the cloud, it becomes accessible to multiple employees, saving time, productivity, and money. The Uses of Cloud Based Software Cloud technology is probably more familiar to you than you may realize. Cloud technology is a popular way for students to save documents and presentations, like on Google Drive. Many technological laymen use it to keep their music or eBook libraries organized. You have likely used some sort of cloud technology in the past, as services like Kindle, iTunes, and many other popular programs that utilize some aspect of the tool. To be sure, while it may be modern and "newfangled," cloud software is created for intuitive use. In the dental field, cloud software is increasingly used simultaneously to backup, work on, and present patient charts. With this type of software, you can see your patients' history in a variety of formats, from their x-ray images to color-coded dental charts. You don't have to worry about losing information or going between several types of software and hardware to serve your patients' needs. Our software incorporates itemized billing and even insurance information into the same layout, so that you can quickly determine if patients' have paid. Cloud-based dental software like Curve is ideal for modern dentists who want to keep ahead in the field of dentistry.

Poll Results: What Dentists Have to Say About the Cloud

Tuesday, 29 September 2015 by Andy Jensen, CMO

I recently came across a poll conducted by DentalTown Magazine that asked their readers ten quick questions. One question stood out the most: Would you consider using cloud-based practice management software? The results of the poll were encouraging; with tongue in cheek I can heartily say that nearly two-thirds of all doctors answered the question correctly. Let's break the numbers down: 45% said YES! That's a better number than I've seen in years past. It is a clear indicator that the cloud revolution is in full swing. I've talked about the great migration to the cloud, and this number supports that claim. More and more doctors are moving to the cloud with Curve Dental every month. 27% said MAYBE! This number suggests there are some that believe the cloud is the way to go, but for whatever reason--such as lack of education--they may seem to think the technology just isn't there. I've had this conversation with many doctors. Invariably, with a little more fact finding this group will join the first 45%. 28% said NO. Every bell curve has its laggards, and this portion seems about right. Long after the rest of us abandoned DOS and moved to Windows (or Mac) you'd still find a doctor or two hanging on to DOS. Believe it or not I spoke with a doctor earlier this year still using a DOS-based system. Again, I'm encouraged by the results. The great migration to the cloud started a while ago. This poll clearly shows more and more doctors are embracing the cloud. And that's awesome.

Five Reasons To Switch Your Dental Software To The Cloud

Monday, 28 September 2015 by Guest Blogger, Curve Dental Blog

Dental history is full of innovations that have changed the way that doctors help their patients keep healthy, beautiful smiles. From tools like x-rays and electric instruments, dentistry has come a long way in the past few centuries. If you want to keep up with the fast-paced world of modern dentistry, you will need to learn more about software available to dentists to keep patients' history clearly organized, billing up to date, and x-ray images synched with all of your patients' crucial records. You can have peace of mind knowing that your data is safe when you invest in the highly desirable cloud model of dental data storage. Keep reading to discover some of the common-sense reasons why you should seriously consider switching your dental records' storage to a cloud-based system and, in so doing, stay ahead in the technological advancement of medical practice. The Five Best Reasons To Switch Your Dental Software Clearer imaging and easy-to-use interface: If your software is pixelated and outdated, your ability to look at an image of your patient's dental history can be compromised. And more, why should you squint to decipher confusing images and interfaces when you could easily switch to a sleek, modern software with all the latest imaging and color-coding input of cavity and tooth decay? With our dental software, you can be sure that your imaging is as clear as your favorite modern apps and computer programs. Save costs on IT maintenance and data backup: You know those monthly IT bills and server backups? With Curve software, you can eliminate all the middlemen in your dental recording safely. The cloud is a system that stores data online. That means you can access data on multiple computers through the web and rest assured that data is safe and sound in our servers. You can synch your data through the web, so you won't need to worry about losing large swaths of your data between backups. Also, our software is so comprehensive that it eliminates the need for multiple software programs. Get all your patient data in one place: Wouldn't it be nice to have x-ray images, itemized bills, and scannable visual dental charts at your fingertips in one convenient virtual location? With Curve software, you can target the information you need while having easy, understandable access to a variety of translations of patients' history. With this technology, you can make faster diagnoses and feel certain you have all the facts in order. Keep up with the competition: If you're using outdated software, chances are you're slightly behind the curve! All good businesses strive to keep up with the innovations of the competition. In this area, we've got you covered. Easy to switch: we are committed to getting you switched over to the cloud as soon as possible. We want to make you feel part of our family, so we go the extra mile to communicate with you and integrate your data safely.

How Dentistry Has Changed In The Last 10 Years

Friday, 25 September 2015 by Guest Blogger, Curve Dental Blog

In the last 10 years, by far the biggest change in the dental landscape has been the proliferation of digital dental technologies. These are useful and can aid in a vast number of procedures. These new tools and techniques are just now gaining traction, through many studies cite that new technology can take up to 25 years to become widely used in a medical field. This si generally due to the higher overhead costs to adopt the technology and a hesitation to adopt even proven techniques that make dental surgery and other procedures easier, safer, and less time-exhaustive. We'll outline for you some of the up-and-coming technologies that have been proven to work better than the older variations. These tools are bound to become the industry standard, so you can get a leg up on the competition. Computer-Aided Dental Implants and Surgery Guides Computers can play a large role in the shortening of implant surgeries, making these procedures even less invasive and lengthy. After a patient has had a tooth removed, you're likely to make CT scans. When you combine multiple CT scans with computer-aided dental implant technology, the program can create a 3D recreation of the jawbone, gums, and position of the other teeth. This information is then used to design an implant that will fit exactly the space left by the old tooth, along with the design and fabrication of surgical guides to aid you in fitting the implant in place. The virtual plan is a custom surgical template, so each patient will get individualized results that will make their implants feel more like their original tooth—only not infected or otherwise compromised. Implants took a while to catch on in popularity, but since they've become standard. Now, computer-aided implants are replacing the traditionally created and inserted. This improved implant method decreases the time that the patient will be in the chair for the surgery and also the number of appointments he or she will need to book before the procedure takes place. Digital Record Keeping and Security Another way that dentistry has changed with increased digital technology in the last 10 years has been in the way that dentists keep their records in order. In a bygone age, dentists might have had file cabinets stacked with forms, bills, and x-ray images. Today, your computer can keep all this information in a much more organized format. However, processing power and memory for your computers, not to mention software licensing, can be incredibly expensive and quite a lot of hassle. With modern cloud-based software, dentists are starting to outsource these technically difficult issues to companies that can take it on for them. Dentists can also use new gadgets, like phones and tablets, to access their schedule and data from web platforms. Our cloud-based software is changing the dental landscape fast, in addition to the other computer-based forms of patient diagnostics and treatment options available. These changes are bound to make dental work more helpful to patients and to create a better future for dental practices all around the world.

Hero Now Displays Written Prescriptions Created In Rcopia

Friday, 25 September 2015 by Megan Boyd, Product Manager

Here at Curve, we strive to break down barriers of communication. Integration between web applications creates interoperability and a sharing of information that can be incredibly efficient and allow a level of communication never before experienced by our society. Until now, Hero has maintained its own manual entries for prescriptions and Rcopia has maintained theirs. They did not talk to each other regarding prescriptions. This was never the intention for long once our initial integration was in place. Thanks to our constantly evolving integration with Rcopia, Hero is now able to display prescriptions that have been created in Rcopia for patients. Offices will now see these reside in the prescriptions module in Hero’s sidekick. This allows offices to check on e-prescriptions for a patient without having to go through the trouble of launching Rcopia to find them. All entries in Hero that were created in Rcopia will also be identified with their Rcopia ID number for ease of knowledge as to which ones were solely created in Hero and which were not. We are proud to keep bringing offices new integrated possibilities in this age of electronic prescriptions. Enjoy! Example Rcopia entry in Hero prescription sidekick.

How Is Cloud-Based Dental Software Different Than Traditional Software?

Wednesday, 23 September 2015 by Guest Blogger, Curve Dental Blog

To have a successful dental practice, it's important to stay ahead of the game in terms of investing in the latest technology. Without getting the best-quality tools that make handling sensitive patient data more intuitive, as well as the actual machines that help you diagnose and treat patients, your practice won't be able to compete in the field. We want to help inform about the latest softwares and how they are both similar and different than the traditional dental software and hardware that dentists have become used to over the years. Of course, it may be overwhelming to look into technology when it seems like it's constantly changing and developing. However, understanding cloud-based software is important as more and more companies, like Apple, Microsoft, and many others, are converting to this method of storing, backing up, granting access to, and using important data. In the following sections, we will help you understand the underlying development of the cloud model and how it may improve the way you operate your dental practice and bring in new patients. An Overview of Traditional Software and Hardware What you probably know about your dental software and hardware is that there are several inconvenient aspects that you nevertheless must grapple with. If you're using certain software, you will need to acquire a license for each computer that needs to use it. You may have to install programs from CDs directly to the company computers. This is a result of the fact that the company that has created the software distributes the information on discreet disks in order to keep control of their products. Once you've uploaded your program, you can begin using your dental software tools. You also likely have a server to keep a secure copy of all your patients' billing and medical records. As this information is incredibly sensitive, you will have also invested in security measures. All of this data takes time and processing power in house. Each of the computers you use need speed and memory to deal with these programs and data storage. You likely need IT support when one of your computers or servers get overloaded. Now, let's look at how cloud-based software differs from the traditional model. Cloud-Based Software Because speed and memory of computers are precious commodities, which cost time and money to acquire and maintain, many companies have begun using the cloud software. A cloud is a system of outsourcing data to a separate company to organize and safeguard. Essentially, these companies, many of which have "server farms," collect large amounts of data and use their superior processing power to grant fast access to companies that have middle-ware on the computers that need to access the data. Your office's computers need not have speed or memory, only a connection to the internet, a mouse, and a screen to connect with software that will make billing, getting charts, and looking at x-rays easier. Companies sometimes worry about the security of the data they give to cloud companies, but one of the central jobs of these companies is to safeguard data. This is one of our priorities---making accessing data and simplifying computing in dental offices simpler while being strong defenders of privacy and data integrity.

The Best Time to Call for Technical Assistance

Friday, 18 September 2015 by Kristen Smith, Customer Services Manager

Like anyone else I dislike waiting in line. At the grocery store. At the DMV. At the bank. The clock is ticking and you start to ask yourself, "Am I any closer to receiving help?" Life is busy. You have things to complete each day and waiting for service is not on your task list. Now, let me do a little bragging before I go any further. I worked for Henry Schein for more than 15 years. I actually managed the customer service team that supported DENTRIX and Easy Dental. I'm familiar with their performance numbers and I can confidently say the Curve Dental team is provides better service, in my opinion. I can back up my boast with this factoid from an independent survey of our customers: 70% of our customers report our customer services is better than their previous vendor. So, while I'm talking about the best times to call us, that's not meant to say that our customers have to wait long to speak to a technician. The opposite is true. I'm just saying, "Hey, these are the best times to call us." Eastern Time Zone: Before 11:00 am and between 4:00 to 5:00 pm Central Time Zone: Before 10:00 am and between 3:00 to 4:00 pm Mountain Time Zone: Before 9:00 am, between 2:00 to 3:00 pm, and after 4:00 pm Pacific Time Zone: Before 8:00 am, between 1:00 to 2:00 pm, and after 3:00 pm With any business, there are periods of time when the phones are ringing and times when the phones are not ringing as much. As you can imagine, Curve Customer Service receives heavy call volume during lunch hour for the East Coast and the West Coast. Fridays are slower days, too, generally speaking. And then there are occasional days when call volume is unexpectedly high for reasons nobody can explain--there is an x factor. Perhaps that's why I recommend that your team change behaviors and rely more on digital access to customer service than phone. With Curve Customer Service, you have the option to send a ticket, or digital request for assistance, within the software itself. By submitting a ticket, you can come back at a more convenient time to review the answer to your question, or we'll call you as soon as you can--you choose. And remember, you have other options for assistance. You can utilize Curve Community by simply clicking on the More Menu above the Sidekick and choosing Community. Communityl provides hundreds of articles and videos that are great for training new staff members or for finding answers to other questions. You can learn more about our customer service by clicking here. Most of my time in the profession has been spent ensuring that my customers receive quality customer service. Quite frankly, dental professionals who use Curve Dental to help them manage the practice are the best in the industry and it is a pleasure working with them.

Hero Now Sends Out New Appointment Reminders When Appointment Is Rescheduled

Thursday, 10 September 2015 by Megan Boyd, Product Manager

All of us, in some way and to some degree, organize our activities. On one end of the spectrum some of us have every hour planned. On the other end of the spectrum some of us are thinking in general terms of what we may or may not want to do today. Regardless of where we are on the spectrum, organization provides a sense of security that keeps us sane throughout our day. Things happen when they should and we get through the day with a feeling of accomplishment. However, sometimes things don’t go as planned and that may make you feel like you just showed up at Wally World and it was closed. It is very frustrating to show up to an appointment only to find out that it has been rescheduled to an earlier or later date that you were not notified about. This has been an issue with Hero’s appointment reminders. Until now, moving an appointment into the queue and rescheduling it did not trigger a new reminder to be sent for the newly re-scheduled appointment if one had already been sent out for it in the past. New confirmations will also be included with these reminders if still unconfirmed when sent. We have now fixed this oversight and all appointments that get rescheduled will now receive a new appointment reminder even if one has already been sent out for it. We are excited to release this to our offices as this is will help tighten up the reliability of our appointment reminders and create less frustrated patients and offices. Unfortunately, Wally World is still closed...

Billing Date Now Available In Custom Payment Reports

Thursday, 3 September 2015 by Megan Boyd, Product Manager

Who, What, Where, and Why. The 4 W’s. That’s how it goes right? Am I missing something? Ah, yes! The elusive When. Make that 5 W’s. One handy piece of information to query on when creating a custom payment report is the date of service on the invoice that payments are made on. This refers to the billing date on the invoice in question. Due to popular demand, we have added this new option to the custom payment reports as Billing Date. Now, our customers can answer the elusive “when” in regards to the date of service linked to payments. Our customers can add this column to existing custom payment reports as well as new reports. Curve Dental is constantly enhancing and improving its reporting capabilities, like adding “Billing Date.” As a result our customers are better able to drill down and find and report on the data they need. Please call our customer service team at 888-910-4376 option 3 if you need assistance in using this new feature. Billing Date is now available to add to a custom payment report.

New! Invoices Now Include “Amount Outstanding” Column

Wednesday, 2 September 2015 by Megan Boyd, Product Manager

Invoices are great for communicating the entire total amount that is owed on an invoice but not very helpful when a patient is inquiring how much they have left to pay on an invoice. And when you’re calling patients or insurance carriers about outstanding amounts once partial payments have been made, invoices can be somewhat confusing. When this happens the invoice must be compared to any payments that have been made against it to figure out the amount still owed. Hey, isn’t this what computers are meant to do? Correct. That they are. Now, when our customers view invoices in the billing ledger, they will notice a new column in the invoice named “Amount Outstanding”. This will show them what is left to pay per line item. Cool. But wait there’s more! At the bottom you’ll see a grand total of what is left to be owed on the invoice. Very helpful, indeed. Increasing the usability of our billing ledger is a current initiative at Curve Dental and we are proud to deliver the first of many exciting changes that will make managing finances more efficient. One of those exciting changes is related to Amount Outstanding. Soon, you’ll be able to click on the amount to see how that number was calculated, providing you with a super clear view of how the Amount Outstanding figure was calculated. We think other dental software systems do a lousy job at showing transaction links. When this feature becomes available it’ll really turn some heads. Enjoy! Amount Outstanding will be a new column available that displays what is left to be owed on an invoice.

The Cloud is a Step Forward, and Other Irrefutable Facts

Wednesday, 2 September 2015 by Andy Jensen, CMO

The folks at Dental Ecomomics have been kind enough to let me write an article or two about the cloud. They've been great to work with. In the August 2015 edition of Dental Economics in an article titled The Cloud is a Step Forward, and Other Irrefutable Facts, I argue that every developer of dental software worth their salt has focused all of their efforts on developing software for the cloud. Their best engineers are building stuff for their cloud. Why? Because the cloud is today's current technology platform. And that means if you purchase client server software today--meaning dental software that is NOT on the cloud (and open source software is NOT on the cloud)--then you're buying software that even the developer is not 100% focused upon. Why would you invest dollars into software that's not a priority? In 2011, dentistry's legendary visionary, Dr. Howard Farran, said, "if [the software company's] number-one priority isn't getting their next platform on the cloud, they might be in trouble." His article, Partly Cloudy in the May 2011 edition of DentalTown contains a powerful argument for the cloud from a fairly neutral source and I highly recommend it as a good read for every doctor in the market for new software. On our own site you'll find a good infographic, Why the Cloud? that presents the advantages of the cloud in a more graphical fashion. Are the other software companies in trouble, as Dr. Farran said they might be? Hard to say. Two or three of them have marketing war chests that may allow them to maintain their market leadership through brute force and with the help of thousands of on-the-street sales representatives, programmed to repeat the company mantra, whatever it might be for that month. Regardless, I think logic will prevail and doctors will choose the cloud over old-fashioned client-server software. We're all cloud computing each and every day. At some point doctors connect the dots and ask themselves why they're not cloud computing at the office,too. I invite you to chat with one of our dental software consultants about moving your practice to the cloud. The number to call is 888-910-4376.

Women's Equality Day: What Female Doctors Really Think

Tuesday, 25 August 2015 by Kristen Smith, Customer Services Manager

Today women all across the country are taking a moment to recognize the big steps made forward to equality in the workforce. Women's Equality Day became to be due to the efforts of Rep. Bella Azbug of NY in 1971. The date, August 26th, was selected to commemorate the 1920 passage of the 19th Amendment to the Constitution. While there's much progress to point to in society generally, I wondered if there was as much change to be seen in the dental profession. I enlisted the help of one or two of my teammates to make contact with a sample of our customers who are women working as full time dentists. Each of these women were gracious enough to share their thoughts with me. While they all share a common profession, their answers revealed different perspectives as well as expected similarities. I asked these five women a series of four questions to explore equality in the dental office. (Out of respect for their privacy I won’t divulge names.) I asked the following questions: Do you feel there are any significant differences between male and female dentists? What unique challenges do you feel women doctors face? How do you think women have changed the dental profession? What advantages do women have over men in practicing dentistry? About two thirds of the women responded directly to each question. The other third felt more comfortable speaking of their experiences generally or were somewhat taken aback by line of questioning. Here are their responses: Do you feel there are significant differences between male and female dentists? Dr. Jessica: From the industry’s point of view women want to buy feminine versions of existing products. From the patient’s perspective women are considered to be more gentle and better listeners than their male counterparts. Dr. Sheri: I love being a dentist and have thought about the differences between men and women dentists several times over the years. I am a conservative, Christian woman and I feel the biggest difference is that I feel my husband is the provider in my family and that my career is more of a hobby that I am able to enjoy. I feel that a lot of women dentists work part time as their hearts are ultimately in the home with their children and will reduce hours in the practice to spend at home. A man, however, works more hours as he feels more financially responsible for their home and family. Dr. Sandra: Some of the other women in dental school said that they felt they were treated differently than the men, but I never had that experience. I was treated equal with all the other dental students. Dr. Jessi: As a female dentist, wife of a dentist, practice owner, and mother of two amazing little girls I am excited to share my thoughts on Women’s Equality Day. Traditionally a male-dominated profession, dentistry has definitely experienced an increase in the number of female practitioners over the years and the momentum keeps building. What unique challenges do you feel women in dentistry face opposed to men? Dr. Jessica: Respect! It is 2015 and I still have people ask my male dental assistant if HE is the dentist because he is a man and I am a woman. MY name is on the door and he’s not old enough to have graduated from college let alone be a doctor! Much of the equipment designed for dentists were made for men, such as forceps and handpieces. As women we must adjust to those things. Though we must compensate I must say we do a great job standing our ground and showing the world what we’re made of! Dr. Sheri: My biggest challenge as a woman dentist is my desire to be a homemaker and spend more time in my kids’ school and their activities. This makes it extremely busy as I also feel it is my responsibility to my patients to be on the leading edge of my field in new technology, materials and techniques as they have come to trust me to do. I travel to search out CE courses with leading instructors to maximize my time away from home and be able to perform complete dentistry and not just fill cavities. The dental science fascinates me! Dr. Jessi: The burden of childhood and childrearing is probably the single biggest issue still facing female dentists over males. Regardless of how involved a man is in their child’s life, pregnancy falls to the woman. How do you think women have changed the dental industry? Dr. Jessica: I think there are more options than ever for patients. I’m not sure if this is due to more practicing women dentists or society is changing as a whole. Americans as a whole are accustomed to having many options and getting what they want. This means dentists who want to stay in business need to appeal to these different desires. Women bring a personal touch to dentistry. The dentist is no longer just the place to get something fixed. Prevention and aesthetics have taken a front seat and I think women clinicians have a certain appeal because they hear and react to their patients and deliver amazing aesthetic results. Dr. Sheri: I think the biggest change that women have brought to the field of dentistry is working less hours than our male counterparts. This fact ultimately reduces the number of dentists available to the general population. The biggest in-office challenge women face is how the staff treats/views their female boss. This creates an entire female office run by one of them. It can make for a difficult situation to manage as the balance between leading and being seen as a jerk can be tricky. Dr. Jessi: Overall, I believe that patients and the profession have benefitted from a female presence in the field. Female dentists bring a unique perspective to the profession of dentistry as care giver at home and at work. I believe our presence in the field has made dentistry more approachable and less scary for many. What advantages do your feel women in dentistry have opposed to men? Dr. Jessica: I think dentistry is a very feminine specialty because it’s focused on details and small things, which are best suited for small and steady hands! I am the daughter of a female dentist and my family sees dentistry as a woman’s profession. I also have several female friends who are oral surgeons. Our culture is shifting, thankfully. I think one day there will be very few male dentists. Women generally have the personality patients are looking for. Sorry, men, but we definitely win in this area! Dr. Sheri: I do feel women have an advantage over men in this field as we are seen as more caring, motherly and more gentle than the stereotypical male. Again, some men aren’t stereotypical and won’t fall into that position. I do hear that mothers like to bring their children to a female dentist and some men and women prefer a female dentist due to smaller hands and a gentler touch. Dr. Sandra: A patient came in and said she was so excited to see me and was so happy I was her dentist. It turns out it was because of my small hands. Dr. Jessi: Women in dentistry have the distinct advantage of being able to work decreased hours in order to stay home with children and still have a satisfying career. Dentistry is one of those professions that affords the flexibility for women to split time between work and family if they so choose. In my experience, female dentists are often better received by patients than male dentists as patients are looking for a gentle, compassionate, even mothering approach to their care. We also bring a different skill set with regard to our ability to multi task, manage female-dominated staff, and solve problems creatively. One More Perspective I’ve spent more than 15 years in the dental profession from a customer service position and as a woman can tell you I’ve seen more and more women enter the workplace as doctors. And it has been refreshing. When I first started working with doctors it was rare to work with a female dentist. Today, nearly 4 out of 10 of our customers represent practices owned by women. The biggest difference I find is women are professional jugglers. Women are constantly juggling their responsibilities as a mother, wife, or partner with their professional goals and ambitions. Being a mother myself, I understand that challenge well and I admire the accomplishments of these women who seem to be successful in bringing balance to their busy lives. To echo the sentiment of Dr. Jessica, it's good to show the world what we're made of.

Four Major Technology Faux Pas to Avoid in the Dental Practice

Tuesday, 25 August 2015 by Andy Jensen, CMO

1. Don't Put Old Technology Into New Practices The current technology standard for dental software is the cloud. Servers are out and the cloud is in. So, don't you even think about throwing a pesky server in the broom closet in that new practice. Be prepared for that thinking to be challenged (by the people who sell servers, monster workstations, and tired software). You're going to hear lots of F.U.D. (Fear. Uncertainty. Doubt) about the cloud. Remember that we're all cloud computing all day every day Even the cotton ball salesperson may use a cloud-based customer management system! 2. Don't Invest Your Dollars Into Tired Technology If you're faced with the prospect of buying a new server and upgrading your old dental software, don't sink dollars into technology that's going nowhere. Every software company that has any brains moved all their focus to the cloud long ago. Of course, they'll still sell you the old stuff because it remains a cash cow for them. But the resources they're putting in to maintain that old code is a fraction of what it used to be. So if the software company isn't seeing a reason to invest in their old software, why should you? 3. Don't Chain Your Practice to a Server That server in your broom closet represents a major HIPAA liability. Why? Because it's old hard drives are packed with personal health information. If that server dies, or is lost to fire or flood, for example, you're obligated to have a working backup in short order. Good luck with that! And if your server falls prey to the neighborhood thief looking to fund their habit, you've got a lot of explaining to do to your patients and the government. Call us today for a detailed whitepaper on what HIPAA liability you assume with a server in your practice. 4. Don't Take Technology Advise from Cotton Ball Salespeople You gotta love these guys who diligently visit your practice near every week. They seem so earnest about the success of your practice--and some probably are genuinely interested in your success. But they're interested in selling you whatever color is selling best, rather than what color's best for your practice. For far too long the mantra has been server, monster workstations, and software that costs thousands. Times have changed, my friends. When you need advice about the cloud speak to the people who been living on the cloud for more than ten years: Curve Dental.

Jive VOIP Integration Completed: See Which of Your Patients are Calling Before You Answer the Phone

Monday, 24 August 2015 by Megan Boyd, Product Manager

One of the many benefits of being an octopus is that multitasking is a snap. Taking a phone call while making dinner: Piece of cake. Juggling five kids at the grocery store: No problem. Playing Rock, Paper, Scissors: Undefeated champion. Unfortunately, we have to make the best of having only two hands. For example, at the front desk when the phone rings and you’re busy typing, it’s difficult to answer the phone and type at the same time. Wouldn’t it be super cool if Curve could tell you who was calling so you could access their records with just a click or two? Boy, that would cut down on the typing and make your two hands a bit more efficient. Lo and behold! Curve Hero now offers Voice Over Internet Protocol (VOIP) integration through Jive, allowing communication between your VOIP phone system and Curve Hero. With Jive and Curve Hero working together, you can initiate calls from within Curve Hero as well as receive notifications when incoming calls are needing attention, showing you which of your patients are calling. As an added feature, you’ll be able to click on an incoming call notification and automatically have the patient’s info appear in the Sidekick once the call is connected. You can address your patient by name when you answer the call and have instantaneous access to their data. Think of how impressed your patients will be with that kind of customer service. The Jive integration is a fabulous new addition to Curve Hero that we are very excited to unveil to our customers. What’s more the integration comes with our compliments; all you have to do is call Jive and upgrade your existing phone system from the analog dark ages to the Internet age--and chances are you’ll save money while enjoying more features, too! There’s a lot more that we want to do with this integration. The sky’s the limit. But this first step is a grand first step. Example of incoming call notification. Hero users can click on this to load the patient’s profile before the call is even picked up!

National Aviation Day: The Convenience of Air Travel

Wednesday, 19 August 2015 by Andy Jensen, CMO

Today is National Aviation Day, a holiday established by Franklin Delano Roosevelt in 1939 to commemorate the accomplishments of Orville Wright. It just so happens that August 19th is Orville's birthday. Curve Dental solutes our aviation pioneers from all countries for their courage to soar when others figured the sky belonged to the birds. The airplane opened up a whole new realm of possibilities for the nation. We can fly from one coast to another in about five hours. We can order live lobster online and have it delivered to our home the very next day. Business happens at a much faster speed. In short, the airplane represents an expansion of flexibility and convenience. Perhaps the cloud has expanded our expectations of flexibility and convenience as well. We can accomplish every day tasks without ever leaving our home. On-line banking lets us deposit checks, balance our checkbook, and pay our bills. Online retailers have made it scary-easy to buy whatever we want and have it delivered to our door the next day (or the same day, in some areas!). We can build wealth through online trading. We socialize online without having to dress up and get out. We can even date. And there's no doubt that the cloud has pushed the speed of business beyond those records set by the airplane: Our face-to-face meetings happen digitally instead of physically--there's no need to get on an airplane. Curve Dental helps you leverage the flexibility and convenience of the cloud to build and manage the killer practice. In his recent Ebook, Building the Killer Practice and Living the Dream on the Cloud, Andy Jensen presents for your consideration the Seven Killer Advantages of the cloud and how they can help you create the practice of your dreams: Accessibility Successibility Affordability Business Continuity Scalability Sellability Dependability And flexibility and convenience have a lot to do with that. Request your own personalized copy today by calling 888-910-4376

Every Customer is a VIP Customer

Monday, 17 August 2015 by Andy Jensen, CMO

Oh, the pressures of being a public company! With every passing fiscal year, the corporation must exceed the performance of the prior year to keep the stockholders happy. And that can create trouble. Once upon a time I worked for a publicly traded company. And every year, when it was time to work on budgets for the next year, the pressure was on to show growth in profits, more than anything else. It was remarkably difficult to grow profits year over year by 10% or more. Many times, the company grew profits by cutting costs. How were costs reduced? As a software company, the only significant way to cut costs is to reduce headcount. But which heads? Time and time again the company's sights landed on the customer service team. They didn't cut people as much as they decided not to hire more people. Here's the reasoning: If a customer waits five minutes to talk to a live person, then certainly they'll wait six or seven minutes. Thus, if you maintain the number of customer service representatives into the next year, regardless of new customer growth, you'll reduce costs and increase profits. That's all fine and good, but customer service quality takes a hit, and after three or four years of cost cutting the service levels are lousy. Sending calls overseas to a foreign call center also helps lower costs and further alienates your customers. At Curve Dental we're not interested in diluting our customer service efforts. While the bigger dental software companies may have the luxury of providing lackluster customer service, we consider every customer to be a VIP customer. We hustle to answer your calls. We seek to develop long-term relationships. We'll call you by your first name and we'll ask about your family. It really doesn't matter how cool your software is if your customer service is lacking. Learn more about our customer service.

Listening Between the Lines: Understanding What our Customers Meant, Not What They Said

Monday, 10 August 2015 by Raul Nemes, Director of Product

I travel. Quite a bit, too, and I love it! Every once in a while I visit a far off country where I explore, immerse myself in the culture and (for a short time) live their lives, not mine. The fun part happens when I am lost and have to ask for directions from someone whose language I don’t speak, and who doesn’t speak mine. Usually it turns into a real laugh-fest with both of us waving our hands in the air, playing impromptu charades and making funny faces at each other. Generally though, I get to where I need to go because we find a way to communicate. This experience reminds of me of the countless conversations I have with our customers. I speak a little “dentist” and they speak a little “computer” and together we find a way to make each other understand our points of view. But sometimes I really need to listen between the lines to understand what they meant, not what they said, so I can truly understand what they are trying to tell me. I've been designing products for about 20 years and it’s a very rare occasion when a customer comes to me and says: "Raul, I have this problem, and I just want you to tell me what the solution is." When a customer calls me the conversation usually goes something like this:    Customer: "Raul, I need your software to show me red widgets that spin"    Me: "Why do you need spinny red widgets?"    Customer: “Because the blue widgets show me this great info, but not this other info and they are hard to see.”    Me: “I can make them easier to see, but why do you need that other information?”    Customer: “Because I need to make this decision and that information is critical to that decision”    Me: “Why do you need to make that decision?”    Customer: “Because I need my business to move in that direction and I have to get it there”    Me: “Why does your business need to move in that direction?”    Customer: “Because we’re having a challenge with…..” A-ha! Now we’re getting somewhere! When someone asks for something it’s often the result of a significant amount of thought and deductive reasoning. They’ve analyzed their situation, considered a path forward, looked around for a vehicle to take them down that path, and then gotten on board. Sometimes that vehicle isn’t exactly what they needed; sure it might get them there, but it might be through a roundabout way, or with bumps along the road. I’ll give you specific example: When I was a teenager, I liked a particular brand of jeans. They were expensive and I NEEDED them! I asked for the jeans and after seeing the cost my parents presented me with an affordable alternative. In hindsight, they were just fine, but at the time it was a tragedy. The reason I wanted the jeans is that everyone at my school was wearing them. If everyone was wearing them and I wore them then I would fit in. If I fit in, I would have more friends. There it was: The real reason for my “need”. Turns out I just needed to work on my confidence a bit, the jeans were irrelevant. Customers come to me all the time with ‘solutions’ and present them as change requests but they often have a really hard time articulating why they want that particular change. Sometimes the reason is obvious and I can just take what they say verbatim; but usually a request for a change is a sign of a deeper issue and it’s that deeper issue that I really need to solve. I can always tell when something is a deep issue because I can hear the emotion in their voice. They can be very frustrated or passionate when they tell me about something and that’s when I know that their request is related to something bigger. The challenge is that our customers don’t always know how to ask for what they really need and often they don’t even know what they need. I mean, seriously, does anyone? Very often we have a hammer and look for a nail. We see the tools in front of us and think: “How could I use this to do that thing I need to do? Hmmm… it doesn’t do exactly what I want but what if they did something here, and moved that over there, and turned it this way… aha! that would work! [dialing] [ring] [ring] ”Raul, I need your software to show me red widgets that spin!” There is an interviewing technique called “The 5 Why’s” that I like to use which (other than sometimes making me sound like a 4-year old) is an effective way to get to the root reason or motivation for a customer request. The basics of it state that if you ask “Why” 5 times in a row you will get to the root cause for a particular problem. It’s a great way to discover and understand the motivation behind a request; it is motivation that drives “Why” we do things. And really, the “why of something” is the most important thing anyone can know about anything, especially in product design! Shout out to one of my mentors, Allan Noordvyk (@imajin2moro), who taught me this! So, when I talk to my customers I do two things. First, I listen, Then I ask “why?”. Rinse, repeat. I dig and dig until I get to the bottom of the issue. Customers fundamentally know what they need but sometimes they just need help articulating it to us and we (product designers) need to listen between the lines to hear what they meant, not just what they said. Therein lies the art! I’ll leave you with a quote from the Dalai Lama: "When you talk, you are only repeating what you already know. But if you listen, you may learn something new." Reach out to me and lets chat (and listen!): Follow @raulnemes !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0],p=/^http:/.test(d.location)?'http':'https';if(!d.getElementById(id)){js=d.createElement(s);;js.src=p+'://';fjs.parentNode.insertBefore(js,fjs);}}(document, 'script', 'twitter-wjs'); Tweet to @raulnemes !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0],p=/^http:/.test(d.location)?'http':'https';if(!d.getElementById(id)){js=d.createElement(s);;js.src=p+'://';fjs.parentNode.insertBefore(js,fjs);}}(document, 'script', 'twitter-wjs');

The New Face of Dental Software

Thursday, 6 August 2015 by Andy Jensen, CMO

In the August 2015 edition of Dental Products Report you'll find a very interesting brochure from Curve Dental. In particular is the cover photo (see image above). So here's the story behind the photo: I've been in the dental software business for quite some time, coming on to 21 years. To be honest, creating effective advertising for dental software is challenging--it's just not a very exciting topic. In the last ten years or so, the dental software market has actually been boring. Until now. The growing interest in cloud-based dental software has added excitement. But that's another topic for another time. The creative challenge is connecting emotions to the software without making the creative look like a stretch. The idea of placing the Curve Dental odontogram on an actual person struck me as something that might work. With the help of a creative genius friend, we found a body painter that said they could do it. And so we took a crack at it. And the resulting image is striking. The image humanizes the software. I'm not aware of anyone else that has done this; Curve Dental leads the way, I feel, in presenting innovative ideas. This brochure is no different and I'm quite excited to see how the dental profession reacts to it. As you might guess, there's a story behind the image. It took a morning to complete the body paint and then more time to take the photograph, and more time for post production work. The whole experience was recorded and you can watch it here:

Patients Booking Their Own Appointments? A Polarizing Issue!

Thursday, 30 July 2015 by Raul Nemes, Director of Product

I’ve been talking to a lot of practice owners and office managers lately about the issue of scheduling and specifically allowing patients to book their own appointments. I was really amazed at how complex and polarizing the issue was! In a time where the internet drives most interactions it was interesting, and refreshing, to hear that many practices prefer a personal touch with their patients when it comes to booking appointments. When I think about it, it’s really not that surprising. Dentistry, like all health care, is a very intimate relationship that requires a deep understanding of the people involved, their abilities, their tolerances and a large measure of trust between both parties. Practices must deliver the best possible care in a way that fits a patient’s life and pocketbook and that can only happen if you truly know the patient. Developing that relationship requires discussion, education and collaboration and it doesn’t grow very easily over email, text message and websites. You just can’t beat talking to someone! Managing a practice’s schedule is about more than just filling slots in a calendar. Fundamentally it is about making sure a patient can come in at a certain time, on time, spend no time in the waiting room, get great care, pay a reasonable price and get out on time! Simply put, it’s about the patient experience. The personal touch when booking an appointment can really ensure that the patient has a fantastic experience because the staff making the appointment has the opportunity (over the phone) to ask questions of the patient and provide answers to them. The staff educates patient on what they can expect but also educates the practice on what the patient needs. But here’s the rub, all practices struggle with the realities of running a business; there is always more work to be done than there are people to do it. Front desk staff are busy people who have to balance how much time they spend talking to patients on the phone and talking to patients who are already in the waiting room. Both of which are critical to the successful operation of the practice. Training and employing enough staff to do this right is a time consuming and costly investment for the practice. Allowing patients to book their own appointments could make things much faster for both the practice and the patient (and reduce some costs too!). Office staff could spend less time on the phone trying to track patients down and leaving messages and more time with patients that are in the waiting room. Practices could manage their schedule with less staff. Patients wouldn’t have to take time out of their busy day to call a practice because the phone lines are only open from 8am to 5pm. A busy mom could book an appointment for the entire family after the kids go to bed. And what if a patient could book from the privacy of their mobile device while they are on the train and really don’t want to talk about where it hurts with a bunch of sweaty smelly strangers around them? Sounds great! But, if patients can do all of this online, how do we ensure that they are giving us all the information we need? How do we ensure that the right practitioners will be in the office to provide the necessary service on that day? How do we ensure the patient is coming in for what they claim to be coming in for? Computers could do this through a complicated set of questions and forms to fill out, but would people really take the time to fill all that out? Trained staff can discover a lot of this through a phone call, but they can only really talk to one person at a time, whether on the phone or at the front desk. There is no question that digital systems can make scheduling a faster more streamlined process and offer value to both the practice and the patient, but the issue we have to balance is how to save the practice time while not sacrificing the patient experience and opportunity for a personal touch. I’m really interested in hearing your thoughts and getting your guidance on this issue so let’s have a discussion about it. Follow @raulnemes !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0],p=/^http:/.test(d.location)?'http':'https';if(!d.getElementById(id)){js=d.createElement(s);;js.src=p+'://';fjs.parentNode.insertBefore(js,fjs);}}(document, 'script', 'twitter-wjs'); Tweet to @raulnemes !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0],p=/^http:/.test(d.location)?'http':'https';if(!d.getElementById(id)){js=d.createElement(s);;js.src=p+'://';fjs.parentNode.insertBefore(js,fjs);}}(document, 'script', 'twitter-wjs');

A Better Patient Experience with Integrated Caller ID from Jive

Thursday, 30 July 2015 by Andy Jensen, CMO

After many months of testing and tweaking the long-awaited integration between Curve Hero and Jive Communication's cloud-based telephone system is done! Read the official press release here. In its simplest term, I think you can call the integration a super useful caller ID feature. When a patient calls a notification will appear in the bottom right-hand corner of Curve Hero. In the notification you'll see a picture of the patient, the line number, the patient's name, status, and phone number. With one more click that patient's record will appear in the Sidekick. Instantly, some very important information can be at your fingertips even before you answer the call, such as next appointment date and balance. The integration provides your team with the opportunity to enhance the patient experience. What would happen if your team answered the call this way: Good morning, Mr. Smith! I see you'll be visiting Dr. Jones next Friday. How can I help you? Wow. Mr Smith will be impressed. Even if Mr. Smith is calling to complain he's gotta be impressed that his preferred dental practice treats him like a rock star. That experience differentiates your practice from your colleague down the street. That experience defines Mr. Smith's image of your practice and contributes to your perceived brand. Do you think Mr. Smith is going to say something to a friend whenever the conversation turns to dentists? You bet, he will! I probably made a mistake when I called this feature "a super useful caller ID feature." Functionality wise, that's what it is in its current form. But this is only one step on a adventurous journey to further integrate cloud-based telephony with Curve Hero. Lots and lots of fun things are on the horizon. Our baron of product direction, Raul Nemes, is sure to post some thoughts on that very subject in the near future. Say tuned! Cloud-based telephone systems are offered by many different companies. But we like Jive for these reasons: Jive is an Experienced Technology Company. Jive is a growing, well-established organization with hundreds of employees. When I recently visited their office I was told that they now had employees in two different locations because they had outgrown their current space. Small businesses across the country are signing up with Jive every single day. Jive: Movers and Shakers. From the very first day that I met the Jive Team I was impressed with their can-do attitude, confidence, and big smiles. Jive wants to do business with you and they are prepared to do whatever it takes to earn your trust and then your business. I like these guys. They're go-getters, just like Curve Dental. Curve Dental Uses Jive, Too. Earlier this year we switched from an old analog phone system to Jive's cloud-based system, for all the same reasons you should switch: Convenience, flexibility, and price. Now, any one of our team members can answer calls from anywhere by simply taking their phone and connecting it to the Internet. No configuration is required. We can also configure our messaging so much easier than before. Jive's user interface provides a graphical view of how a call is handled and what options are available to the caller. It's all very slick. And, as a web-based system, we can access reports or make changes to our messaging from anywhere! Sounds kind of familiar, right? Save Money with Jive. Another Jive advantage is price. From what I've seen their service will most likely be cheaper than what you're using now. For Curve Dental, the switch to Jive reduced our operating costs, allowing us to re-invest those dollars into our development team. Current Curve Dental customers should visit Jive to learn more or call them at 888-960-0113. You'll find pricing and other useful information on their website. But after you've read up on them, pick up the phone and ask for a quote and compare to what you're paying now. That's time well spent. Oh, one more thing: The integration between Curve Hero and Jive is complimentary. If your practice is using Jive and Curve Hero then you got it. Making the two work together takes a quick phone call to our customer service team. Get started today by calling Jive. Other Resources Dr. Lorne Lavine's The Digital Dentist blog Dr. Marty Jablow, America's Dental Technology Coach Dr. John Flucke's Dental Technology Blog Dr. Paul Feuerstein, Dentistry Today magazine's technology editor Dental Tribune "Curve Dental Introduces Integration with Cloud-based Telephone System" Announcing Press Release (November 2014)

Worry a Whole Lot Less about Getting Hacked

Wednesday, 22 July 2015 by Andy Jensen, CMO

I recently read a sad story about a doctor in Minnesota whose patient data was held ransom by hackers (see

Commercial-grade Security vs Walmart-Grade Security

Tuesday, 21 July 2015 by Andy Jensen, CMO

In my neighborhood, just up the street and around the corner, lives a kid who is the typical American computer nerd. Well, almost typical. He doesn't wear glasses and he drives a bullet bike to his college classes. He once demonstrated to me his ability to hack past the Windows login screen on my computer--with my permission, of course. On occasion I've asked him to help me with my computers and wireless network at home. One time I dropped by Walmart and purchased a wireless router--not the most expensive model but not the cheapest either. Helping me do the setup this kid mentioned to me that hacking this particular manufacturer of routers was a cakewalk. Why? Because it's the one of the most popular manufacturers and every nerdy kid in every American town had first, figured out how to hack it, and two, boasted of their achievement on the Internet for every other nerdy kid to see. As a result my nerdy friend could gain access to every wireless signal in the neighborhood. Hacking someone else's wireless network made certain he never had to pay for his own. While he's not the malicious type, I'm sure he also had the ability to scan every file on my computer, too--a fact I'm sure he was not willing to discuss. So my point is this, my friends: At Curve Dental we use the same security hardware and parameters employed by banks and the largest on-line retailer in the world. Nerdy kids, like my neighborhood buddy, as well as more sophisticated hackers don't hack into our system willy nilly. The security is not Walmart-grade; it's commercial-grade. Is the security hack-proof? Probably not. If a hacker really, really, really wanted to gain access I suppose they could spend the months to figure it out. But, as I discussed in

Wearables? Maybe Later...

Friday, 17 July 2015 by Raul Nemes, Director of Product

A bit about me: I LOVE GADGETS! Seriously, I have a problem when it comes to high tech toys; I need help. If it runs on batteries, has a speaker, a display, or accessorizes something else I own then I’m on it like white on rice. I’m an early adopter of most things tech. I have all the cables to connect anything to anything else and I have a really big box of perfectly good, but slightly outdated digital devices just sitting collecting dust. For the last year there has been a lot of hype around wearables; they were a big deal at CES this past January so of course, I HAD TO HAVE ONE! Recently I bought myself one of those fancy schmancy smart watches and thought I was king of the world, for about 5 minutes. The screen was great; it displayed relevant information and did it ever look cool on my wrist. I paired it with my phone and my tablet and all three of these devices connected to each other seamlessly and very quickly, configured themselves to work together and really “just worked”. News articles were surprisingly well presented and easy to read and it measured my heart rate and other fitness stuff. With my watch, I could receive and place calls as well, and it had a great microphone and speaker so I could actually use it as a speakerphone. Initially I thought I wouldn’t use this particular feature but it came in really handy on one of my trips. My rental car didn’t have bluetooth and I wasn’t able to connect my phone, so my watch became my handsfree “headset”. Because my hand was on the steering wheel the watch was actually positioned perfectly so that I could keep my eyes on the road while having a conversation. Not bad, not bad at all! But here’s the thing: The watch itself is a great product that does a few things really well. But it failed in one key area. It wasn’t well integrated in my digital system, or more appropriately, the pieces of the system didn’t complement each other. I never leave home without my phone (actually it’s a phablet), my tablet, my laptop, and now my shiney new smart watch. My phone beeps and boops at me non-stop, and one of the things that drives me nuts is that my tablet displays all the same notifications (minus calls and texts) that my phone does. And guess what: Now my watch was showing me all the same things, AGAIN! I had to go to each device and dismiss the same notifications three times. Moreover, my devices all beep at me when a new email, meeting request, post, tweet, IM, news article, app update, etc., etc,. etc,. happen, so when I get a new email it sounds like an elementary school class room during “music hour”. So many beeps! I literally get hundreds per day. On top of that, the battery on the watch was very limited and didn’t last a whole day, and now neither did my phone due to the constant bluetooth connection. Oh, and don’t even get me started on how both my watch and my phone were collecting the same fitness information about me, but reporting different results! Our digital systems really need to be interconnected, but more importantly, complementary. In product design we constantly stress over individual features and where to put them, where they should live, who should have access, who needs access, and who just wants access. This can be very productive and generally leads to a great product, but a better way is to raise our heads a bit and look up and out. Great product designers think about “capability” instead of “feature” and think broadly about the entire system and how intertwined the various pieces are, which pieces need to do the same thing, which need to be completely independent or mildly disconnected, and always always always, how they work together to provide a consistent and useful experience. A great digital system is like a great team of people! The skillsets of one person are always different from another, but what one lacks the other makes up for. If two people are doing the same thing, then one may not be needed. The same is true for our digital systems. So I returned the watch and got my money back. Until it can “collaborate” with my phone and tablet and not just “work” with them I won’t be buying another. Wearable technology will get there and it will be there very soon. When it does, I’ll be first in line! Let’s have some fun! Think about how you would use wearables in your practice and let me know! Reach out to me at Follow @raulnemes !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0],p=/^http:/.test(d.location)?'http':'https';if(!d.getElementById(id)){js=d.createElement(s);;js.src=p+'://';fjs.parentNode.insertBefore(js,fjs);}}(document, 'script', 'twitter-wjs'); Tweet to @raulnemes !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0],p=/^http:/.test(d.location)?'http':'https';if(!d.getElementById(id)){js=d.createElement(s);;js.src=p+'://';fjs.parentNode.insertBefore(js,fjs);}}(document, 'script', 'twitter-wjs');

See More When Searching for Insurance Plans and Carriers

Friday, 17 July 2015 by Megan Boyd, Product Manager

My friends, in this decade convenience is the prime directive. Having information at your fingertips when you need it--or even before you know you need it--is a major convenience. I’m talking about relationships between pieces of information. If you need to see one thing, wouldn’t it be nice if a related other thing conveniently presented itself at the same time? With an eye to the prime directive--convenience--we included additional information whenever searching for a particular insurance plan. Now, the plan’s insurance carrier name and group number also appear for easy reference--there’s that convenience thing. Additionally, we fixed a bug that appears whenever an insurance carrier name is abnormally long (who gives a company a name more than 48 characters long!?). But let’s be fair: this quirky display bug becomes an issue when many carriers have the same prefix in their names and only this prefix gets shown for each. Selecting a plan or carrier is very confusing in this case and can take more time than is necessary. But we fixed that, making display and selection much easier. Life is grand--even for insurance carriers with names containing more than 45 characters. Insurance plan search now includes the carrier name as well as the group number. Insurance carrier search now has fully visible selections in drop down

Our Customer Service is Better--Like Tons Better!

Friday, 10 July 2015 by Andy Jensen, CMO

Having worked for the other guys for 16 years I can tell you what I experienced behind the scenes: In the beginning, I worked for Dentrix Dental Systems and later for Henry Schein after their acquisition of DENTRIX in 1997. Back then, the customer service experience was sublime. The management team reviewed the average wait time on a weekly basis. If it was more than two minutes everybody was working to reduce that number. Fast forward a decade or so and the situation is much different. Sadly the focus has changed, in my opinion. World-class service is Curve Dental's number one goal. We hustle to take your call and we treat every customer like a VIP--because every customer counts. Exceptional customer service is key for Curve Dental for two reasons: First, it doesn't matter how well our software performs, or how great it looks, if our customer service stinks. People like to associate with other people that make them feel like a million dollars. If not, they'll go hang with someone else. Second, we must earn our customers' business every month. As a SaaS company (Software-as-a-Service), our customers subscribe to our service and can quit anytime. We have to continually work to satisfy their needs and win them over as customers. That takes a lot of work, but we're up to the task. Some other differences: We provide our customers with 24/7 emergency customer service. If you got major issues on a major holiday, we're available to help you out. If you got major issues at 3:00 in the morning, we're available to help you out. One more and then I'll let you go: Our customers can submit a question (or ticket) within our software. Every ticket can be tracked by your practice. If there's an outstanding question that we've not been able to resolve you'll clearly see that fact just as we can. We are pretty transparent when it comes to customer service. Learn more about our stellar customer service.

What a whirlwind!! 3(ish) months in, and I’m still drinking from a firehose!

Friday, 10 July 2015 by Raul Nemes, Director of Product

The world of dentistry is fascinating! As many of you know I’ve recently joined Curve Dental as the new Director of Product to help define the future of our software, to make sure that we are delivering what our customers need when they need it. But, I’m not a dental professional so I’ve spent my first three months learning as much as I possibly can about dentistry as a practice, the dental IT market and the business of dentistry. Let me tell you, there’s lots to learn! So what have I learned so far? 1. Our customers are AWESOME! I’ve been on the phone with a ton of our customers in the last couple of months and it’s a real pleasure to talk to people who are so generous with their time and energy and who are really making an effort to help us improve. The people I’ve spoken to have been very vocal and very candid about what we are doing well and, more importantly, what we’re not doing well, or not doing at all. I’ll be reaching out to many more of you in the near future to learn more about you, your practice, your business and how we can help to squash the challenges you’re facing. 2. I have a lot to do, and not a lot of time to do it! Curve Hero is a great product that really helps dental practices manage a super practice. But there’s certainly more that can be done--there always will be. I’m very focused on how quickly we need to be developing and releasing improvements and I’m also keenly aware of how quickly the dental practice management market is moving, and it’s fast! Technology is changing, patients have more demands and shorter attention spans, practitioners have less time and resources and everything needs to run smoothly and efficiently. Curve Dental needs to be moving at internet speed to eliminate some of the things you and your patients are having to do manually--or worse, in person--to make sure your practice can also move at cloud speed. 3. Team Orange is a bunch of Rock Stars! Just like our customers, the team at Curve Dental is dedicated to quality and to making sure dental practices are operating as smoothly as possible, so their patients have a great experience when they come in; I mean, really isn’t that what it’s all about? The team at Curve Dental represents some of the hardest working, caring and knowledgeable people I’ve ever had the pleasure of working with.The team really views our customers not like customers but rather, partners, and we want to take care of our partners! 4. We have to spread the love around! Curve Hero is meant to be used by everyone at the practice, and some people outside the practice as well, but I don’t think we’ve really given everyone the love they deserve. Dental practice management software is complex and that’s because the practice of dentistry is a complex machine with many moving parts. We are striving to grease all the wheels in the dentistry machine and improve the lives of everyone in the dental practice, not just the dentist’s. Some of the staff in the practice are still having to struggle to get things done efficiently and effectively in our system. We hear you and we’ll be showing you love very soon! 5. The inside of the mouth is a scary place! Oh, boy! I’ve been looking at some pictures online and in text books (yes, I still read real books)--how did you guys make it through dental school with all those images? Bleh! They frighten me even when they’re not in HD! Well, that’s the first of many blog posts to come! I’ll be keeping you updated on the latest developments and changes at Curve and I really hope you will keep me posted on what is going on with you! Reach out to me at Follow @raulnemes !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0],p=/^http:/.test(d.location)?'http':'https';if(!d.getElementById(id)){js=d.createElement(s);;js.src=p+'://';fjs.parentNode.insertBefore(js,fjs);}}(document, 'script', 'twitter-wjs'); Tweet to @raulnemes !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0],p=/^http:/.test(d.location)?'http':'https';if(!d.getElementById(id)){js=d.createElement(s);;js.src=p+'://';fjs.parentNode.insertBefore(js,fjs);}}(document, 'script', 'twitter-wjs');

That Warm Fuzzy Feeling: Tags Menu Now Displays In Alphabetical Order

Friday, 10 July 2015 by Megan Boyd, Product Manager

The term “warm fuzzy feeling” is pretty much synonymous with “alphabetical order”. Our brain is comforted when searching long lists of words in this order. And it’s much more efficient for searching. From the first time the alphabet song is stuck in our head at a young age, it no longer becomes feasible to look at an unordered list of words. Our brain generally prefers organization over chaos. So in order to help combat this inefficiency in Hero, we have now organized our tag selection for notes in alphabetical order. Our customers will quickly find the appropriate tag when creating or editing a note, making it much easier to go about their day. In addition to this, we have also split out the tags that exist to deal with only with the Memos and To Do sections of Hero separated at the bottom of the drop down...also in alphabetical order. Why? See paragraph 1.

DrFirst and Curve Hero Now with Two-Way Syncing

Tuesday, 23 June 2015 by Megan Boyd, Product Manager

One-way streets can be frustrating. Imagine you were in San Francisco and turned onto Post Street. If you’re familiar with Post Street you know that it is a one-way street. You’ll create quite a ruckus if you turn onto Post Street heading against traffic. Simply put, Post Street is a great solution for moving in only one direction. But what if you need to go in the other direction? Sure, you can drive one block further and take Sutter Street in the opposite direction. But that’s a hassle. It is much more satisfying to sit at an intersection knowing that you have options to turn left or right. Formerly, Curve Hero’s integration with the Rcopia e-prescribe software, DrFirst, had been a one-way street. If you made a change to patient’s information in Curve Hero, for example, the changes showed up in DrFirst. But, if you made a change in DrFirst, Curve Hero didn’t have a clue. That is no longer the case. Hero’s integration with DrFirst now supports changes made in both directions. If you make a change to the relevant patient profile information in DrFirst, the changes will now sync to Curve Hero, and vice versa. We’re pleased as punch with this latest tweak to our integration with Rcopia's DrFirst software and will continue to evolve this partnership in the future. Very exciting times at Curve Dental!

Now You can Add “Payment Status” Filter to Custom Reports

Friday, 12 June 2015 by Megan Boyd, Product Manager

Our VIP customers--and all of our customers are VIP customers--tell us that our custom reporting tools have a great foundation, but the addition of more filter options would make their job a bit easier. I’m happy to report that we’re making progress on that request. Until now, when a customer creates a custom payment report they would receive results that included all payment statuses in the system. By including voided payments as well as active payments in the output makes the report a bit less helpful, obviously. So we added another filter for “Payment Status”. Our customers can now separate payments into active or voided entries based on their payment status. And remember, because Curve Dental is on the cloud our customers don’t have to install software to enjoy this enhancement; the next time they log in to use the software it’s available and ready for immediate use--a big benefit of managing your practice on the cloud. We are vigilant with regards to evolving our reporting capabilities and get a bit teary eyed about bringing this enhancement to our customers. Enjoy, everybody!

Production Display in the Scheduler More Accurate Than Ever

Friday, 12 June 2015 by Megan Boyd, Product Manager

Curve Hero provides a customer with the option of displaying the daily scheduled production for any selected day. However, one of our super cool customers discovered that if the Scheduler would not display $0.00 when selecting a day with no obvious production (like a Sunday or holiday, as an example). For governmental budgets iffy production numbers may be just fine, but not for our customers. So we fixed that. I could go on and on about how this error occured, but suffice it to say that we made a small goof. Our apologies! Our customers will now notice that the production total will update accurately to the sum of all production for the selected day--even when there isn’t any. Production totals will now update to $0.00 when switched to a day that has no production scheduled on it.

The Facts Behind the Hacking News

Wednesday, 10 June 2015 by Andy Jensen, CMO

The news has been rife with stories of hacks into US government systems, which has raised the F.U.D. factor for some doctors I've spoken to. F.U.D. (Fear. Uncertainty. Doubt.) can get in the way of logical thinking. Specific to hacking, I thought two facts will set a proper perspective. First, the hackers who recently broke in to government systems demonstrated that no system is immune to successful attack. I think we all knew that, but the key piece of information we find in the news stories is the effort and time the hackers spent in their quest: Months were spent in planning and working to get access. Like any business, legal or illegal as in this case, the hackers took a moment to measure ROI. Some quick, back-of-the-envelope math showed them that if they invested time, money, and resources and were successful in making off with millions of records of data, which they could sell on the black market, they'd make out like bandits, literally. Dental practices are not a juicy target for hackers with the skills, time, and resources to access their patient data. Simply put, the ROI just isn't there. The number of records to download is small and the data in those records is not all that exciting to the black market. The second fact comes from the US office of Health and Human Services. As reported by the blog Emmott on Technology, the percentage of data breaches for ALL medical and dental facilities due to hacking is 8%. The vast majority of all data breaches are due to human error. A whopping 82% of all data breaches are due to theft (50%), unathorized disclosure (16%), loss (12%), and improper disposal (4%). It seems to me that the facts don't support the fear mongering claim that the cloud is not a safe place for patient data. Factually, the HHS data shows that having your server stolen from your practice is the biggest source of data breaches. With the cloud, you don't need a server--so there's no server to steal. Arguably, it is a fact that your data on the cloud is safer than your data on a server in your practice.

How to Build the Killer Practice

Thursday, 4 June 2015 by Andy Jensen, CMO

Every doctor wants to build that practice that every other doctor wishes they had. Certainly a lot of different factors come into play in order to build the killer practice, such as practice location, physical appearance, staff, and your adorable personality and super clinical skills. Technology also plays a part. In this Webinar, dental software consultant Macey Bernards will explore a number of ways in which the cloud can help you build that killer practice. Enjoy!

Bank Deposit Revised: Now Displays Responsible Parties

Thursday, 4 June 2015 by Megan Boyd, Product Manager

Formerly, Curve Hero’s bank deposit report displayed only the payer who made a payment on an invoice but was missing the responsible party of the patient connected to the payment. Our customers pointed out to us that a missing responsible party makes tracking down the invoice and patient in question difficult when an insurance company or custom payer is used as the payer on the payment. So to help connect these proverbial dots, our bank deposit report now features the responsible party of the patient connected to the payment as well as the payer who made the payment. This will ultimately help our customers spend less time hunting down who was involved in a transaction when using the bank deposit report as a reference. Responsible parties connected to payments are now available on the bank deposit report.

We’re Now Pushing for Better Passwords

Monday, 1 June 2015 by Megan Boyd, Product Manager

Security is important. We all know that. Whether it is the lock on your door at night or the password you use to access sensitive information, good security makes for a better night’s sleep. In order to pay this secure feeling forward, we are giving our customers the opportunity to modify their passwords to meet our more stringent password policy. Better passwords means better protection of your patients’ data. And who wouldn’t want that? Now, when logging into Curve Hero with a password that does not meet our new password policy, customers will be presented with an opportunity to update their password right then and there. Nice and simple. If that moment proves be an inopportune time you have the option to skip past and on to work...for now. Oh, you noticed what I did there? The option to skip the chance to create a better password will eventually end and at some point a modification to your password will become a requirement. We plan on handling this as conveniently and with as smooth a transition as possible. That said, remember that there’s no time like the present. The sooner you start using stronger passwords the sooner your patient data is better protected. Rest easy, my friends! Customers will be presented with this form upon logging in with a password that does not meet our new password policy.

Curve Capture Now Supports CareStream, Planmeca, and Sirona 2D Pans

Tuesday, 26 May 2015 by Megan Boyd, Product Manager

Panographic x-ray’s have some great advantages over standard sensors. These can include broad coverage of facial bones and teeth, convenience of examination for the patient (as film and sensors need not be placed inside the mouth), and easier storage as compared to the large set of intra oral x-rays which are typically used. With these advantages our customers have asked for Curve Capture to be compatible with a number of different manufacturers of pans. Drum roll, please... So after much beta testing, we are proud to announce that we now fully support the 2D panoramic TWAIN functionality of the following devices in our Curve Capture imaging software: Carestream: CS 8100 Digital Panoramic System CS 8000C Digital Panoramic and Cephalometric System CS 9000 Extraoral Imaging System CS 9000C Extraoral Imaging System CS 9300 System Sirona: ORTHOSPHOS XG 3 ORTHOSPHOS XG 5 ORTHOPHOS XG 3DReady Planmeca: ProMax 2D S3 ProMax 2D S2 ProOne Compatibility with these pans is a great step forward for Curve Capture. We look forward to expanding our support in future developments of additional 2D pans.

Choose Dental Software that Will Jump Start Your Practice

Tuesday, 26 May 2015 by Andy Jensen, CMO

I have a tendency to let my wallet have free reign over household purchases. So I've been burned by choosing cheaper dishwashers or refrigerators. In the end, had I paid more for the better appliance I would have saved money and avoided expensive repairs. When shopping for dental software avoid this same trap. I have spoken to doctors who have steered away from cloud-based dental software, like Curve Dental, and rather selected a cheaper alternative. Switching management software is somewhat disruptive to the practice, so you only want to do it once and you want to do it right the first time. If your current dental software is client-server (meaning you're chained to a server), switching from one client-server software to another is not a progressive move for your practice: It's a lateral move and it will have little to no impact in helping you build and manage the killer practice. Doctors who make this kind of mistake usually do so because they may be listening to their wallet. Cheap, client-server software is... cheap. I'm not saying it doesn't work, I'm saying it's not on the cloud, and that's where your practice needs to be. The cloud is the current technology standard. Staying handcuffed to a server is staying handcuffed to an outdated platform. The dental profession is beginning to experience a great migration to the cloud; every doctor is beginning to feel a gentle, logical tug. If you ignore that feeling, if you choose server chains over cloud freedom, I'm afraid you'll be making another switch in software again, just a few years down the road, which will disrupt your practice once again. Cheap software will not help you jump start your practice. Switching from one tired application to another doesn't seem like a life changing event to me. Doesn't that look like perpetuating the status quo rather than incorporating a catalyst that will jump start your practice? It may makes sense to review the reasons why you want to switch in the first place. You can learn more about how the cloud can jump start your practice by chatting with one of our dental software consultants at 888-910-4376.

A Friendly Q&A with Raul Nemes, New Director of Product

Tuesday, 26 May 2015 by Andy Jensen, CMO

I had the opportunity to attend the California Dental Association Spring Meeting in Anaheim, earlier this month. My new colleague, Raul Nemes, came along so I could introduce him to a number of our customers, friends, fans, and admirers. While at the show I took out my video camera and asked Raul questions that I thought our customers would want to ask. So, I apologize for the rocky videography (it's not that bad), but the content is pretty good. Enjoy.

Pursuing Password Best Practices: Username Cannot Be a Part of the Password

Thursday, 21 May 2015 by Megan Boyd, Product Manager

Usernames and passwords can be fun and creative. Generally speaking, however, they are not. According to the popular tech website, Gizmodo, the most widely used passwords are “123456” and “password”. And the most common nomenclature for a username is combination of the user’s first and last names. The reason for this lack of creativity? Because as humans we generally fail at trying to remember trivial items--like online banking passwords. We are certainly capable of remembering robust passwords, generally speaking, but we don’t. One big no-no is using your username as part of your password in order to make it easier to remember your password when logging into Curve Hero. Such an approach to passwords can cause a serious security issue. You will significantly improve the security of your patient data by using an unrelated and more creative password. Quite frankly, nobody needs a password like Fluffypuppy#1, (Note to self: change password), however, it’s a stronger password than simply repeating your username (unless your username is Fluffypuppy#1, of course). Now, when you’re asked to update your Curve Hero password, you will not be allowed to include your username within the updated password, even if the username is spelled backwords in the password. Like everyone else, I often fall into the trap of employing a lame password to protect my personal information from the dark side. So, I understand that password rules aren’t fun, but quite necessary. At Curve Dental promoting a secure environment is a top priority. We’ve done much to keep our customers’ data secure and will promote and require password best practices in order to shore up security at software system entry points. We appreciate your cooperation and understanding. Customers will be notified of a new password policy change when creating a new password.

Charting History Now Has An Expanded View Option

Friday, 15 May 2015 by Megan Boyd, Product Manager

Since the dawn of Curve history the treatment plan display can be dragged up and down to expose a bigger and better view. That added flexibility lets you avoid a lot of up and down scrolling and gives you a better overall view of what is planned for a patient. However, that flexibility sparks a question: Why can’t Charting History have this ability as well? It just makes sense and we like to make sense. Now, when you view the charting history section of Hero, you will notice a drag handle in the corner of the box similar to the treatment plan that will allow you to drag the box up and down to expand the view. Enjoy! Charting History now has the ability to expand its view using the drag handle.

Google Chrome’s Autofill Feature: What we Fixed and Why It Should be Disabled

Tuesday, 5 May 2015 by Megan Boyd, Product Manager

I like magic. Not “I’m going to fix my glasses like Harry Potter” magic, but rather “thank you for sparing my tired fingers, Google” Autofill magic. Let’s face it: It’s convenient when you open a form on the web and information has been pre-populated for you. It’s like Christmas...ok, not exactly like Christmas but it leaves a nice warm feeling like my egg nog. Sometimes, however, Autofill can lead to problems such as the issue some of our customers have experienced lately with Bluefin payments. When a customer swiped a card for payment, Google's Autofill feature would submit a different card number from the swiped card, and that's not good. Fortunately, we’ve corrected the issue and Google’s Autofill will no longer be autofilling an incorrect swipe from a credit card. Thanks to Curve Dental’s ability to make upgrades to our software on the fly, none of our customers will be inconvenienced with the chore of having to manually upgrade. That saves time. Even though we’ve made changes to prevent Autofill from entering incorrect payment information, our customer service team recommends that you disable Google’s Autofill feature in Chrome, whether you’re using Bluefin or not. When enabled, Autofill captures and stores a great deal of information--including credit card numbers--that can be inadvertently used to fill forms in other places or other websites. Patient contact and credit card information may be included. Be aware that if you disable Google’s Autofill feature you should also delete all stored information. Feel free to call our customer service team if you need help. Helping our customers is what they do best. Many apologies to our customers who experienced an Autofill incident. We look forward to continued successful payment processing ahead. Now where’s my egg nog…

Never Install Dental Software Again

Tuesday, 28 April 2015 by Andy Jensen, CMO

I find it ironic that the idea for cloud-based dental software was sparked when a young IT pro was burning the midnight oil at a dental practice installing dental software. From one computer to the next, this young man systematically completed the arduous task of installing the upgrade. Then he would circle back and reconfigure each computer, making sure cameras, sensors, and add-on services functioned correctly. The task took hours and the bill to the doctor was substantial. While watching the progress bar slowly move from left to right, the thought struck this young man that were the dental software on the cloud there would never be a need for the practice to complete the silly task of keeping the software up to date. And, why he asked, was it the responsibility of the doctor to keep the software updated? If the doctor is paying hundreds every month in maintenance fees, then why was the doctor doing all the maintenance? From those thoughts Curve Dental was born. When you move your practice to the cloud you never hassle with upgrades. Installing upgrade is so 1990's, don't you think? Instead of spending all that time and all that money to keep you software updated, with cloud-based dental software, like Curve Dental, the latest features, fixes, and tweaks are at your fingertips all the time. On the cloud you save time and money. Curve Dental created a fun infographic to illustrate more advantages to cloud-based dental software. I thought you'd enjoy learning more.

Capturing Digital Images: Now Faster than Ever!

Tuesday, 28 April 2015 by Megan Boyd, Product Manager

Being able to capture digital images directly to the cloud (meaning images are not stored locally and then at some point uploaded to the cloud) is an amazing accomplishment--and a patented one, too! The sooner your x-rays and other digital images are safely and securely stored on the cloud the better. But our work is never done. The speed at which images are captured to the cloud is dependent upon a number of different factors, all of which are not necessarily within our control or your control. So we asked ourselves how we could increase capture speeds. And after some coffee, a game of foosball, and an afternoon nap we had a wonderful idea. After spending some time under the Curve Imaging hood, images now display immediately at the same time it is being uploaded to the cloud. This tweak circumvents all of the environmental factors that can’t be controlled (internet connection, hardware, etc.), allowing the image to appear immediately while the uploading process continues in the background. In most cases the image will appear and the upload process will be completed pretty much at the same time. Some of our customers will notice an increase in capture speed while others may not. Whether or not the image is in the process of being uploaded is indicated by an icon in the top left of the image (Img.1 below). This icon will disappear once the image has been uploaded. A warning message will appear if there is a technical issue with the upload (Img.2 below). If the upload is being monitored on more than one computer, the computers that are not responsible for the capture will see an indication that the images are being uploaded and will be notified as well if there are any failures in the upload. Frankly, we’re really pleased with what we’ve done. We think our customers will be, too. We look forward to bringing more features in the future. It’s amazing what an afternoon nap can accomplish. Enjoy! Images will now display an indicator while uploading. An office will be notified if there is any problem with the images being uploaded.

We’ve Changed the Text in Our Texts for Appointment Reminders

Thursday, 23 April 2015 by Megan Boyd, Product Manager

Text messages are wonderful ways to communicate with other people. But they do have a dark side. Some text messages, especially the automated ones, are like carrier pigeons with a bad memory. They’ll get the message to the right person, but a reply may never get back to the right person. You’ll most likely find your message in a park somewhere pecking at breadcrumbs. Similarly, appointment reminders sent through Curve Connex by text message are not designed to accept a reply but some of your patients may have assumed they could reply. That expectation caused some drama for one or two of our customers. In order to alleviate confusion we changed the text in the text message to better inform your patients that a reply won’t work.

Focus on Building the Killer Practice, Not on Backups and Upgrades

Tuesday, 21 April 2015 by Andy Jensen, CMO

The facts are quite clear, my friends. The more time and energy you and your team spend on things that matter, the better your practice becomes. So, what matters? Here's some ideas: Attention to patient care and service Continuing education Attention to processes that put the patient first Happy people and smiling faces What about making sure the server gets backed up? Nope. Backups are just as out of date and out of touch as X-ray film. What about installing software upgrades? Nope. Having to install upgrades is a practice killer, not a path to a killer practice. Don't get those two confused. When you move your practice to the cloud you'll never worry about backups and never hassle with upgrades. Think of the oodles of time saved if you don't have to run a backup or install upgrades. Now, take all that time and imagine what you could do with that time to make your patients feel like rockstars. Get the picture? Hear that guitar scream? Call and chat with one of our dental software experts to learn more.

Rcopia E-Prescription Integration Passes All Testing and Certifications

Thursday, 16 April 2015 by Megan Boyd, Product Manager

I can’t read my dentist’s handwriting. It may just be results from a polygraph, for all I know, or random scribbling. I find it curious that illegibility is common from one doctor to another. For years, paper prescriptions have crossed over the pharmacy counter sometimes looking like hieroglyphics made by chickens. This is how terrible mistakes happen. But there is another more legible solution. E-prescriptions have been becoming more and more accepted as a means of transmitting a patient’s varying needs for medication between the provider and the pharmacy. This can include both new prescriptions as well as renewals of current medications, which can save time, be more convenient for both providers and patients, and become a completely automated process. Working with our new partner, DrFirst, we have successfully integrated their e-prescription management software, Rcopia, into our own beloved Curve Hero. Once set up with Rcopia, offices will have the ability to launch Rcopia’s portal from Hero (see image below) and deal with their individual patient’s prescription needs, with basic patient information synced in from Hero to eliminate the need for adding it in again. We are excited to be offering this to our customers in such changing times and look forward to additional features involving Rcopia and Hero in the future. To learn more, contact Tina Cook, our resident E-prescription expert at 888-910-4376 x2004. Click HERE for Press Release Rcopia is launched through a link in our prescriptions module. Example of the Rcopia interface once launched

How the Death of XP Will Save Your Practice

Wednesday, 1 April 2015 by Andy Jensen, CMO

Not long ago, Dr. Lorne Lavine, a long-time acquaintance whom I respect for his knowledge of dental technology, hosted a webinar focused on Microsoft's discontinued support of WindowsXP. Many doctors were and still are using older computers with WindowsXP, which are susceptible to security breaches. Dr. Lavine does a great job in outlining the problems with WindowsXP, which is important; however, he also shows you how your practice can benefit from this challenge, which may be more important. The webinar is short and fun, lasting no more than 45 minutes. It's certainly worth your time--especially if your practice still has computers running WindowsXP. Enjoy!

Adding More Talent to the Team: Meet Raul Nemes

Thursday, 19 March 2015 by Andy Jensen, CMO

Raul Nemes, Director of Product We are super excited to introduce you to a new member of our management team. To expand our leadership role in providing doctors with a unique user experience we created a new director-level position and hired Raul Nemes to fill that position. Raul is the perfect man to broaden and further our "coolness". And he'll be able to do that for a number of different reasons: First: Raul's experience in bringing to market really cool stuff goes back nearly two decades. He's been involved in radiology, education, communications, and even defense. He's the type of guy that likes to get his hands dirty, rub shoulders with customers while they're working and get a really good feel for what's up. Second, Raul is a very creative guy. In his younger years he was a DJ featured by MTV. So he knows his tunes and he can put together a beat to get the team motating, our customers grooving, and the industry moving to the cloud. Third, Raul lives life large. When he puts his mind to something he's all in. Picture that scene in Casino Royale where our hero, James Bond, bets it all... and wins, duh! That's our Mr. Nemes. He has vision and he'll help us go where no dental software has gone before. You can learn more about Raul by reading the official press release , but also expect to see him posting on this blog from time to time. Welcome, Raul!

Forget Your Password? Now You can Reset it Yourself

Wednesday, 18 March 2015 by Megan Boyd, Product Manager

1, 2, 3, 4, 5. Not only is it used on an “idiot’s” luggage (thank you, Spaceballs) but is also one of the most widely used passwords on the internet. This has caused many websites to institute mandatory password policies with their applications in order to combat weak passwords. Unfortunately, when we try to create more sophisticated passwords we can get into trouble, too: For example: $P@C38A!!SRUL3$M is not very user friendly and even less memorable. This, in turn, creates a need for us to have an automated way to reset passwords from time to time when they escape our memory. It may come as a shock, but the team at Curve Dental is not perfect either and may, from time to time, forget a password and need to reset it. And if we forget then anybody can forget. Hence, we have now added a handy new feature to Hero that will allow you to reset your password, thereby bypassing the need to place a call to our customer service team to reset the password. That’s a business in which we’d rather not be! Here’s how it works: When you attempt to log into Hero, you will now notice a new link on the login page that allows you to access the new forgotten password feature. Once you submit your username, you will be sent a link that will take you to a page where you will have the ability to reset the password on your account. You will then be taken back to the login so that you may continue on with your use of Hero. An emailed notification will also be sent during this period to ensure that you are alerted to the change; if someone else changes your password you’ll know about it and can then contact your administrator accordingly. Please checkout the community for more information. Unassisted password management has been a long time coming and we are excited to introduce this feature. This new feature truly impacts Curve Hero’s usability score in a big way. Forgot Password link now appears on the Hero login Page. User can now reset the password on his/her account.

"Outrageous" is How I Describe the Price for Fossil Fuel Software

Tuesday, 17 March 2015 by Andy Jensen, CMO

The things people will say! Just recently a doctor forwarded to us a note he received from a client-server sales rep talking about the cloud. The three key messages were primeval! So, allow me to focus on each backward-thinking thought one at a time. Today's topic: Cloud-based software is "outrageously" expensive. Ack! That's simply not true. "Outrageous" is how our competitor describes it. When you compare apples to apples (which our competitors never do) you can really see the value cloud-based software brings to the table. "Outrageous" is how I'd describe their assertion! To compare apples to apples, you need to view your technology footprint holistically. The price you pay for management software is more than just the user license fee. Do some quick, back-of-the-envelope math and add up what you're really paying for management software on a monthly basis: End User License Fee (take this number and amortize it over three or four years. Don't forget to include training and conversion costs) Imaging Software License Fee (take this number and amortize it over three or four years) Customer Support and Upgrades (figure what you pay per month for both your management software and your imaging software and add it to the previous amount) Data Backup (add your monthly cost to the bucket--and there's a cost whether you pay for a service or do it yourself) IT Services (figure out what you pay annually and divide that number by 12 and then add the resulting number to your bucket) Hardware Costs (every IT pro says you should be replacing your computers and your server every three to four years. Amortize all of your HW costs over three or four years and add that number to your bucket) eServices (what are you paying every month for electronic claims, elegibilities, and ERA? Add that number to the bucket) Installing Upgrades (figure out how much time you spend every year installing upgrades and multiply by what you think you're worth; add that number to your bucket) Patient Communication (if you're paying for automated appointment reminders add that number to the bucket) Remote Access (how much does it cost you to access your patient data remotely; factor in the time you spent in purchasing, installing, and on-going configuring to make it work) Now, add up all the numbers in your bucket. The typical practice is going to be between $400 to $600: That's what you're paying for management software on a monthly basis. (If your number is lower you're most likely not properly maintaining your technology footprint with upgrades, proper maintenance, etc. and chances are you'll face larger one-time investments in technology at some point; being stuck with XP computers is a prime example.) Compare that number to Curve Dental's monthly subscription (call us to get a number specific to your practice's needs and review our ROI guidelines). If we're lower, then we're a bargain. If we're the same, then you're getting better software for the same price. If we're higher, then you have to ask yourself if you're willing to pay a little bit more every month for all the advantages of the cloud. I think paying for $400 to $600 per month for old, tired, out-dated software is outrageous. It's 2015: Don't you think it's time to bury the server?

Straight Up, All-Inclusive, Monthly Subscription

Thursday, 12 March 2015 by Andy Jensen, CMO

Dental software on the cloud, like Curve Dental, is software sold on a subscription basis (or SaaS, Software as a Service). Rather than pay a humongous chuck of change ONLY for the licensing fees, cloud-based dental software requires only a small upfront fee and then a monthly subscription that usually covers all the services your practice may need. Once upon a time I had the opportunity to vacation in Playa Del Carmen just south of Cancun, Mexico. I stayed at a fancy all-inclusive resort right on the beach. It was awesome! The beverages in the minibar fridge in my room were there for my taking: No extra charge. The breakfast buffet: No charge. Lunch brought to my cabana on the beach: No charge. Fresh catch dinner next to the pool: No charge. Late-night chocolate cake dessert brought to my room (which only went to my waist): No charge! That's the type of experience Curve Dental aims to provide its customers. Frequent upgrades: No charge. Exceptional customer service by phone: No charge. Keystroke-by-keystroke data backup: No charge. Any where, anytime data access: No charge. On-demand video training: No charge. Use of the world's sexiest odontogram: No charge! It's amazing what a small, monthly subscription can deliver to your practice: Comprehensive set of practice management tools (from back office to front office), digital imaging, automated appointment reminders, data backup, technical support, remote access, patient portal, and more. Learn more about Curve Dental's pricing or chat with one of our dental software experts at 888-910-4376.

Move Your Practice Forward, Not Sideways

Tuesday, 3 March 2015 by Andy Jensen, CMO

I speak with doctors every day who are looking for new software. Some are actively looking to move their practice to the cloud. Some are a little hesitant, but after chatting are ready to go. And some seem to wear blinders. One doctor explained to me that their practice was moving from DENTRIX to Eaglesoft and they were quite excited by their decision. After speaking with them they readily agreed that with Eaglesoft they would gain some new features not available with DENTRIX but also they would lose some functionality they currently use in DENTRIX. Switching from one system to another is not a walk through the park; it's quite disruptive to any practice, but by all means quite possible--doctors are switching all the time. If you're going to go through the exercise of switching software you best be sure you're making one that is moving your practice forward, not sideways. Switching from one client-server system to another is very much a sideways move. You may gain new functionality in the new system but you're also most likely losing something on the other side. More importantly, you're keeping your practice chained to out-dated technology and a pesky server. Backups are still a problem to address. Upgrades will still cost you time and money. A move to the cloud, on the other hand, means you move your practice forward to the current technology standard. You free yourself from a server. You never hassle with upgrades. You never worry about backups. You can access your patient information from anywhere at any time. Moving forward requires thinking outside the box; it requires a paradigm shift and moving your practice to the cloud is clear step forward. We've built quite a library of whitepapers and case studies to make my point very clear: The cloud makes more sense for your practice. Additionally, you might enjoy perusing our YouTube channel to learn more about what makes us tick.

Case Study: Managing a Disaster from the Cloud

Wednesday, 25 February 2015 by Andy Jensen, CMO

Dr. Melissa Santilli's Honey Dental had been in operation for less than a few months when disaster struck. She left the office at 6:30 pm on a brisk Tuesday evening. She hadn't been home long when she received a phone call from her security company. "At first they told there had been a break in at the office," she says. "On my way back to the practice they called me again to say the fire department was there to shut off water because my office was completely flooded. I naively thought there may be a few inches of water in one or two rooms, but when I got there I was shocked." Dr. Santilli arrived at her practice to find water running out of both her front and back doors. "There was three inches of water throughout the practice. My computers were destroyed. My chairs were damaged and probably no longer under warranty. My pano, vac, and compressor were also bathed in water." By the time Dr. Santilli reached her office and took stock of the situation, it was nearing 10:00 pm. She had patients coming into the office and she needed to contact them before the hour got any later. Fortunately, Dr. Santilli manages her office using a cloud-based management system. She assembled her team and using their laptops and Starbucks' wifi to access their patient data, they used their cell phones to reschedule patients. The Honey Dental team making calls from Starbucks. "Our cloud-based dental software allowed me to stay accountable to my patients," Dr. Santilli explained. "Because we could access our schedule from anywhere we were able to see who was scheduled and notify them of the situation. And in this situation, their personal information was not lost to flood. I can't imagine opening an office any other way. I would have violated my patients' trust if I had lost their data. Protecting their information is part of my responsibility as a healthcare professional." Honey Dental has a long road to recovery. Contractors say she's at least a month away from having her suite repaired. Her insurance company, lacking a full year of operation history, is balking on providing any type of reimbursement for lost production. Dr. Santilli appreciates your help. Curve Dental has written an interesting whitepaper touching on how the cloud can help your practice rebound from misfortune. Click Here to download your own copy today.

Instant Return on Your Investment Every Day

Tuesday, 17 February 2015 by Andy Jensen, CMO

With Curve Dental you don't pay a humongous, up-front licensing fee. With DENTRIX and Eaglesoft, as just an example, you'll pay thousands and thousands (you have to write a hefy check just to get your hands on a bunch of CD's--and then you have to pay yourself or someone else to install the software!). For any doctor, that upfront fee can be hard to swallow--especially for new practices that are cash-strapped. With Curve Dental you pay a small, monthly subscription. How small? The actual amount depends upon how many doctors are in your practice and what other additional services your practice needs, such as digital imaging. But, in most cases the subscription is less than $25 per working day (assuming your practice is open 16 days per month). Every day use of Curve Dental is going to help you increase productivity by more than $25, so the software pays for itself. The treatment planning and patient education features are going to help you improve case acceptance ratios and increase productivity. Curve Dental's scheduling features alone will help you make more efficient use of your time--and time is money. Curve Dental's data backup features are included in that small subscription, and I'm guessing you'll see a lot of value there alone. The point here is that Curve Dental provides a ROI every single day. There's another way to look at a subscription model, which isn't as exciting, but just as enlightening. For only $25 per day Curve Dental provides you with all of the management tools you need to build and manage the killer practice. You're probably sold on your office manager and other team members as bringing value to your practice: You probably gladly sign their paychecks. The same can be said for Curve Dental: You'll gladly pay $25 per day for the value and power the software delivers all day every day. You can learn more about dental software ROI on our website or by chatting with one of our dental software consultants at 888-910-4376. Call today to learn more.

Curve Dental Announces ePrescribe Capabilities with DrFirst

Monday, 9 February 2015 by Andy Jensen, CMO

I'm excited to announce that Curve Dental has partnered with DrFirst, the leading provider of e-medication management technology, to offer customers an integrated electronic prescription capability. The integration provides Curve Dental customers with the ability to securely send prescriptions to any pharmacy while complying with all state laws. The integration includes ePrescibe capabilities for both legend drugs and controlled substances. You can read the official press release here. For our New York customers, the announcement of this integration comes well in advance of legislative deadlines that require all prescriptions to be filed electronically. The integration will be completed before the deadline in March, but any doctor can use the service in a standalone mode immediately. The most exciting part of this integration is two fold: First, you can write a prescription and have it sent to any pharmacy in a matter of clicks (which is a big convenience for you and your patients); and second, you never have to worry about complying with your state's prescription laws (as long as you send your prescriptions electronically). The integration will be accessed through the existing Prescriptions Module in Curve Hero and, when completed, all prescription history for any given patient will be displayed there as well. The service, because it is provided through DrFirst, requires a monthly fee per provider. Introductory pricing is available: The service is complimentary until May 1, 2015--the sooner you sign up the more you save. Call Tina Cook at 888-910-4376 ext 2004 to learn more.

Our Native Imaging Solution Now Sharper than Ever!

Monday, 9 February 2015 by Megan Boyd, Product Manager

One of the many benefits of managing your practice with Curve Dental is that our digital imaging features are just as native to our software as scheduling or charting. With Curve you can capture your images directly to the cloud. Just plug in a compatible digital x-ray sensor or camera and you’re ready to capture images. That’s cool. And it’s also a patented process. But I digress… The point of this post is to let you know that we’ve added a new Sharpen tool that will help you work with less-than-perfect images with substandard definition. You can add a measure of clarity to those images to help you get a better picture of what’s going on with a particular tooth. A handy slider lets you apply a sharp filter to the image in real time; as you move the slider from left to right the images becomes increasingly sharper. This new sharpen tool joins a growing list of other image modification tools: Invert, Flip, Gamma, Brightness and Contrast, Rotate, and a new Sharpen. Curve’s imaging features include a Magic capability. With Magic you can record a series of modifications you might do for one image and then apply the same series to another image with just one click. That saves you time (and you can also claim that the secret to your success is a lot of magic). Until next time, stay sharp! Illustrating the before and after use of the sharpen tool

How Redundancy Will Keep Your Patient Data Safe

Tuesday, 3 February 2015 by Andy Jensen, CMO

The title for this video is meant to be "Tongue in Cheek." We're using the words "multiple," "mirrored," and "repeated." It's all redundant, don't you think? So if it wasn't clear already today, I'm talking about keeping your patient data safe through the proper use of redundancy. I've often said that a convincing argument can be made that your patient data on a cloud is much safer than your patient data on a server sitting underneath your desk or sitting in a broom closet in your practice. Extreme Physical and Digital Data Protection On the cloud, the data is physically and digitally protected in a professionally managed data center: Physically, the data center is protected by perimeter fencing, 24/7 video surveillance, and even biometric access in some cases. Your practice may have an alarm system and may have video surveillance, but that won't stop a thief from breaking in and getting out before the authorities arrive. Digitally, the data center is protected by industrial-level firewalls and monitoring schemes to thwart and detect unauthorized snooping. We use the same security technology used by banks and other secure sites. In your practice, you may be using a router and firewall purchased at Walmart. In order for your practice to duplicate the same security we have in place, you'd spend millions. I suppose if you wanted to get into the data management business, you would have skipped out on dental school. But you didn't—and here we are. So let the data pros manage your data. The Insane Efforts We Make to Back Up Your Data But let's get back to redundancy. Inside that data center, your patient data resides on multiple servers. Hardware will fail—that's why the data is replicated across multiple servers. If one goes down, the other one picks up where it left off. But that's not good enough. Your data needs to reside in multiple geographical locations as well. If one of the data centers goes down, well, the other data center simply picks up where the other one left off. And finally, in the unlikely event that multiple servers and multiple data centers fail, your patient data is backed up and encrypted on another server in a different location. And if that's not enough, you can always download your patient data to a thumb drive and put it under your mattress for safekeeping. So redundancy you'll definitely find on the cloud. Call and speak to one of our dental software consultants at 888-910-4376 and learn more about what we're doing to keep your data safe and secure on the cloud. You may also find our Data Backup webpage to offer more information.

Investing in an Innovative EHR

Monday, 2 February 2015 by Andy Jensen, CMO

The Curve Dental hallmark is providing our customers with software that makes sense and is simple to use from any perspective—which includes EHR. Our competitors have partnered with third-party EHR applications that result in a disjointed and less-than-favorable user experience. Further, in our opinion, a bridge to a third-party system is short sighted and a disservice to the practice who is eligible for Meaningful Use incentives. That’s just not our style. “Some dental software vendors are utilizing a ‘smoke and mirrors’ strategy utilizing this program to help them sell their software,” writes Mike Uretz, a nationally recognized dental software and EHR expert, founder of and dental software editor for Dental Products Report. “A number of dental vendors have chosen, instead of building ‘certified EHR’ features into their dental software—which takes time and money—to offer a certified medical EHR along with their dental software... The question is will you realistically use your dental software to run your operations on a day-to-day basis, and then turnaround and enter all the criteria that is needed for Meaningful Use in your ‘certified medial EHR’ system? “Innovative dental vendors will do the right thing and invest resources and money in developing Meaningful Use features within their dental software. So using the EHR to capture and report on data for EHR incentive money is part of your daily patient care workflow.” (You can read the full article at Curve Dental is investing the resources and money to create an EHR solution that will be a natural “part of your daily patient care workflow”, which empowers eligible practices to capture up to 100% of all Meaningful Use incentives. Our long-term, do-it-right-from-the-start strategy will provide our customers with an enjoyable user experience. We aim to offer our customers a certified EHR solution in 2015. To learn more chat with us at 888-910-4376.

Now Enforcing Unique Email Addresses In Hero For Users

Tuesday, 27 January 2015 by Megan Boyd, Product Manager

Being unique is great. You stand out amongst the crowd. You get noticed. No one confuses you for someone else. Like they say, you’re unique because everyone else is already taken. On that note, let’s talk about you. In preparation for upcoming features that require you to have a unique email address, Curve Hero will NOT allow you to enter duplicate email addresses among your team members. So, there it is. The cat’s out of the bag. The chickens have flown the coop. Dogs and cats living together. Mass hysteria. etc. Just let me say, “Stay calm. Don’t worry.” To make the transition painless, whenever a team member’s email address is changed and happens to be the same as another team member’s email address, the team member whose email is being changed will be notified as to what other team members are in question. Then, they can make the appropriate edits and resolve the situation in a timely manner. Empty email addresses are also out of bounds, bad karma, and a major no-no. Every team member must have a unique email address. You will not be able to enter a new team member without also entering a unique email address. We look forward to introducing offices to new and interesting features coming on the heels of this change, but that is another story.

Real-time Sliders Mean Real Time Modifications

Friday, 23 January 2015 by Megan Boyd, Product Manager

It’s helpful when previewing changes on an image can be viewed in real-time. Up until now, the sliders on our inspect and modify tools lacked the zip that we originally envisioned. So we fixed that. Now when you modify an image, the sliders on the modify and inspect tools will change the image as you move the slider, allowing better judgement of the scope of those changes. That small change improves efficiency and adds the zip we were looking for--kind of like sprinkling habanero sauce into the chili when no one’s looking. We hope you enjoy the kick! Sliders used in the modify tool now how real-time changes. Sliders used in the inspect tool now show real-time changes.

Turbocharged Database Structure Ready to Handle a Growing Customer Base

Wednesday, 21 January 2015 by Andy Jensen, CMO

Since January 2014 the number of practices using Curve Dental to help them build and manage the killer practice has grown significantly. "We saw strong, healthy growth in the last 12 months," says Curve Dental President and COO Ian Zipursky. "To make sure we can accommodate this continued growth into 2015 we made substantial improvements to our infrastructure." The engineers at Curve Dental modified key components of the database structure. "On the surface these modifications seem nondescript," says development VP Steven Hines. "However, during peak periods between 6:00 am and 11:00 MT we see marked improvements in performance. That's when you see the added horsepower kick in. It's really quite impressive." Adding a turbocharger is the first in a series of improvements that will be made in the coming weeks and months. "Our list of customers is growing, which is all very exciting," Steven says. "The changes we've already made have increased our capacity to handle this growth; however, we're interested in building a system for the present and the future, one that will handle anything that's thrown at it--which is why we're currently working on additional modifications. And we'll share all the details as they are completed."

Now Preventing Duplicate Submissions of Tickets in Curve Hero

Tuesday, 20 January 2015 by Megan Boyd, Product Manager

Let’s be honest. Double clicking your mouse is common. We double click all the time using a computer, even when we may not mean to as a reflex. This can cause issues with some applications that have been designed to only have a single click applied for an action. This can sometimes cause duplicate submissions from a form which may not have been intended. We have seen this problem in our ticketing system in Hero when submitting a ticket and have patched it up. Instead of allowing the ticket to be duplicated in Hero, we are only allowing a single click when submitting a ticket. This means the control will be disabled while the request is processing (as seen below). If there is a failure for any reason, you’ll have the ability to try the submission again. As a result, our ticketing will be cleaner and less confusing and we can focus more of our attention on resolving the issues at hand. Once the ticket has been submitted, the controls will be disabled so that duplicate submissions cannot be allowed.

New! Outstanding Claims Report Aids In Collections

Wednesday, 14 January 2015 by Megan Boyd, Product Manager

For some time now, offices have needed a way to compile and summarize data connected to their outstanding claims on patients. Searching through Hero to find out who to collect money from can take an unnecessary amount of time and is not an efficient way to run an office. Here at Curve, when we see a need for a new tool that will aid offices in saving both their time and money, we take advantage of that opportunity to aid in that endeavour while expanding on our feature set at the same time. We are pleased to announce that we now have a new canned report available in Hero called the Outstanding Claims Report. Housed in the Insurance Reports section in Hero Reporting (as seen below), this report summarizes the most pertinent information needed to aid in collections, such as the carrier’s phone number, claim amount, number of days outstanding, and much, much more. We’ve had plenty of offices request this report and we are pleased to give them another tool to help them become more productive. Enjoy! The new Outstanding Claims report helps offices make collections in a more timely manner.

Changes to Curve's Data Queries Improves Efficiency

Thursday, 8 January 2015 by Andy Jensen, CMO

As of late, our engineers have been tinkering with our database processes. Our objective has been to find ways to streamline the way in which requests for data are handled. We aim to improve both the speed in which data is delivered and increase the number of requests that can be handled at any given time. Just this week the team took a closer look at the way some types of recurring appointments are handled by the database, specifically appointment blocks. After some deep analysis, the team found that with a few technical changes to the code they were able to improve the efficiency of the query. As a customer you won't see any changes in the software but you may notice faster response in some circumstances when working with recurring appointments. While that increase in performance may be appreciated by you, the greater benefit is the improved efficiency in which data requests can be handled for all Curve Dental customers. "Hats off to our infrastructure and development team," says Steven Hines, Director of Development. "Their work thus far increased our data processing capabilities, specific to speed and load. It's a great start to this project. I expect their work will result in more improvements in the next week or so making our data processing capabilities even more robust and powerful. It's all very exciting, really." I'll keep you posted on what other fun progress the team makes in the next week.

A Bunch of Changes to the Scheduler and Why the Basement Looks Cleaner

Wednesday, 17 December 2014 by Megan Boyd, Product Manager

I don’t know about you, but my basement is a disaster zone. I’m just waiting for the governor to declare it an emergency so I can use federal funds to clean it up. The funny thing is I’ve cleaned out my basement several times. But over time, it just fills back up with stuff. It’s not junk! All my stuff has value, mind you. In a sense, software has a similar problem. Over time, as features are added, code has a way of becoming inefficient. Periodically software engineers tighten things up and clean out the basement, so to speak. Well, recently we took the scheduler to task and we’re quite proud to say, “The basement has been cleaned!” As a result of our tidying things up, we fixed a few things that have been nagging us for quite some time: The provider booking interface has been redesigned to resemble the design used by block bookings. Not a big deal, but you’ll appreciate the attention to detail. You’ll now be warned when booking a provider that is unavailable through a provider booking. Appointments that are moved into production bookings with a conflicting tag are now moved back to the original slot when the move is cancelled. Another time saver there! The exploding effect has been removed when cancelling or deleting appointments. Why? For two reasons: 1) It was difficult to integrate it with our upcoming scheduler refresh feature; and 2) Generally speaking explosions are loud and dusty. Results from the available time search may now be dragged and dropped onto the scheduler to successfully create an appointment. You’re gonna love that one! Appointments now have a toaster message of “Created” and “Saved” when they are added and updated respectively. You’ll appreciate the confirmation. One more big improvement to the scheduler remains, one that will really make our customers sing and dance. If you were able to join us at the Orange Summit you got a sneak peak. Stay tuned! We’re quite pleased with the job we did to the scheduler. And we’re quite sure our customers will be tickled pink with these improvements, too. So, we’re off now; the garage needs some attention.

Insurance Carrier’s Phone Number Now Available In The Sidekick

Tuesday, 16 December 2014 by Megan Boyd, Product Manager

When you need to contact an insurance carrier, the last thing you should have to do is spend an unnecessary amount of time hunting through Curve Hero to find their number--a big time waster for everyone! We stuck it to this time waster by adding the insurance carrier’s phone number to both the patient’s insurance plan information in the Sidekick as well as the main window of the insurance module. We think this will be a small but valuable change for every customer. Enjoy! Insurance Carrier’s phone number is now available in the Sidekick. Insurance Carrier’s phone number is now available in the main Insurance module window listed in all available plans.

Make a Payment Refund Even From a Voided Invoice

Friday, 12 December 2014 by Megan Boyd, Product Manager

Since introducing Bluefin payments into Curve Hero we’ve made payment processing much more efficient. Payments can be made with a quick swipe of the card while payment information is automatically recorded. But progress sometimes creates wrinkles that need a little ironing. In this case, if a practice had to provide a payment refund to a voided statement, it simply wasn’t possible (for a number of reasons and I won’t bore you with an explanation). Since you could not void a transaction with a Bluefin payment attached, the patient’s account sometimes showed a negative balance when an overpayment was voided along with the rest of the invoice actions. The effort to correct this issue required a phone call to Curve Dental. But not anymore! You can now add a payment refund to a voided invoice to show a zero balance. When you right-click on the invoice, a new option appears allowing you to “Add Payment Refund”. Of course, this new enhancement is already being used by customers all over the country. Whenever you log into Curve Hero you’re always using the latest and greatest. You can now add a payment refund to a voiced invoice. Yea!

Now Offering A Payment Calculator For CareCredit

Thursday, 4 December 2014 by Megan Boyd, Product Manager

For all CareCredit customers, we have a new addition that we’re proud to announce: the Payment Calculator for CareCredit. For offices using this system, they will now notice some changes to the CareCredit areas in Charting and Billing. We have added a link that takes you to CareCredit’s Payment Calculator. We’ve also expanded the former application link from the CareCredit logo to make the selections less confusing (see images below). Depending on which section of Hero you’re in, the link to the Payment Calculator will pre-populate the calculation form based on the following criteria: Billing: The total portion outstanding from the selected patient’s RP will be sent to the Calculator. Charting: The total patient portion on the selected treatment plan will be sent to the Calculator. Payment Calculator available in Billing Payment Calculator available in Charting

New Webinar: Why the Web Makes More Sense

Monday, 24 November 2014 by Andy Jensen, CMO

Tuesday, December 2nd Presented by Macey Bernards In this fast and furious webinar, veteran dental software consultant, Macey Bernards, will present ten compelling reasons why managing your practice from the cloud makes more sense. What You’ll learn: · How our online habits today makes it super easy to move your practice to the cloud ·What makes the cloud so much more flexible than what you’re using now ·Who benefits the most from the cloud ·Why the argument for the cloud is so strong ·How to move to the cloud Get a FREE Gift Card All webinar attendees will receive a free Starbucks gift card as a thank you. Register Today. Seating is Limited. About Your Presenter Macey Bernards is an experienced office manager and having spent time in the trenches bring a unique perspective to dental software. Now, working with Curve Dental, shes helped hundreds of doctors move their practice to the cloud.

5 Ways Cloud-based Dental Software Simplifies Data Access

Thursday, 20 November 2014 by Andy Jensen, CMO

Keeping track of your patient information with paper and pen would be impractical and expensive. Instead, you rely upon your dental software to keep track of it for you. But relying upon computers to care for your data also comes with a few extra tasks, such as creating backup policies and implementing security measures. The type of dental software you choose can also affect how easy it is to access your data. At Curve Dental, we think you should be able to access your data as easily as possible and be able to focus more on the patient behind the data. Consider these five ways that our cloud-based software simplifies data access. 1. Just an Internet Connection Instead of a server with expansive hard drive space, cloud-based dental software only requires a computer and an Internet connection. Given those two, simple requirements, you can log in and access your data from anywhere, including digital images, insurance claims, charts, and other patient information. How? Just as you can access your e-mail, Facebook, or online banking account from anywhere, you can access your patient information just as easily. 2. Storage, Speed, and Compatibility Being on the cloud also means that you no longer have to worry about expanding your data storage capabilities as your dental practice grows. The same goes for your processing speed. As long as you have enough processing power to access the cloud, no hardware updates are necessary. In addition, you no longer need to worry about types of computers and their software either. Have a PC in the office, but a MacBook at home? Under web-based dental software, either can be used to view your patient data without the worry of software compatibility. 3. Patient Access Your patients can join in the cloud fun, too. Cloud-based software makes it easy for your website to include a patient portal where your patients can securely access relevant information. With Curve Dental's web-based software, for example, your patients can view account information, next appointments, make a payment, view patient education videos, and morel. 4. Your Data Is Your Data A concern you may have in regards to your data and cloud-based dental software is ownership. Your data is still yours under the cloud, and you can download all of your data to a local drive at any time from anywhere. Try doing that with your current client-server software! 5. Data Safety Of course, you may have a question or two about safety. Curve Dental utilizes the same security employed by banks and other on-line merchants to thwart unauthorized access. Moreover, your data is stored in a physically secure, professionally managed data center. Usually surrounded by perimeter fencing and 24/7 video surveillance, nobody gets into the data center without proper clearance. The data center places your patient information on multiple servers; if one fails another steps in. Additionally, your data is stored in multiple data centers as well. If one is destroyed by flood or fire the other steps in. Data redundancy on the cloud means you never worry about data backup. Gone are the days of copying your data to a thumb drive and throwing it in your purse or pocket. With the cloud, data backup and data recovery is a piece of cake. For any practice that has lost their data to a crashed server and then discovered their backup would not restore, the benefits of the cloud as it pertains to backup is reason enough to switch today. The cloud provides the perfect disaster recovery and business continuity plan for your practice. Your practice is at risk due to flood, fire, theft, hurricane, tornado and whatever else Mother Nature may throw your way. Because your data doesn't reside in your practice, regardless of what may happen to your physical practice, your data is unaffected and available from any other location. Worried about HIPAA? Cloud-based software covers that too. In fact, most dental practices on their own cover maybe 4 to 6 of the 19 HIPAA requirements concerning patient data. Cloud-based software companies have the ability to provide all 19 requirements. In the end, Curve Dental software can grant you access to any and all of your data practically anywhere as long as you have an Internet connection. In addition to also providing more patient and specialist interactions, this also gives you a chance to have less concern about backups, security, and hardware capabilities.

How to Build the Killer Practice and Live the Dream on the Cloud

Friday, 14 November 2014 by Andy Jensen, CMO

Register Today. Seating is Limited. In this fast and furious webinar, veteran dental software consultant, Jeff Cook, will explore what seven key advantages progressive doctors use to build the killer practice and live the dream: Accessibility. What it really means to have access to your practice from anywhere at any time and how it contributes to differentiating your practice from the competition. Successability. A review of the Five Key Lifestyle Attributes and how they help you live the dream. Affordability. Jeff will show you, point by point, how managing your practice on the cloud is a much more savvy business decision. Business Continuity. It seems that every year a major storm wreaks havoc in some part of the country. Whether it’s flooding, hurricanes, tornadoes, or wild fires, you can bet that some doctor some place just lost their practice. Jeff explains how killer practices don’t let Mother Nature shatter their dreams. Scalability. Killer practices grow and grow. With your practice on the cloud more doctors, more staff, or more locations don’t slow you down. The cloud was built for growth! Dependability. If you’re beginning to catch a vision of what the cloud can do for your practice, there’s more to consider. Jeff will tell you what to look for in cloud-based dental software. Sellability. Jeff will explain how “sellability” is a different way of asking “how well can you market your practice?” Differentiating you practice from the practice across the street is key to building the killer practice, and Jeff will show you how the cloud instantly sets your practice apart for the crowd. Register Today. Seating is Limited. About Your Presenter Jeff Cook is an experienced business management lecturer and speaker. Now working with Curve Dental, Jeff has helped hundred of doctors move their practices to the cloud. Jeff moves quickly and is passionate about this topic.

Pacific Blue Cross Manual Claims Now Require Provider ID and Office Billing Numbers

Wednesday, 12 November 2014 by Megan Boyd, Product Manager

For our Canadian customers, manual claims processed through the Pacific Blue Cross network are now required to be submitted with both the 9-digit provider ID as well as the 4-digit office billing number. In order to make this situation more user-friendly, we have added the billing number underneath the unique provider ID in the Unique No. field on the claim form. As a result, the number does not have to be added in manually after printing. One less thing to worry about! Both the Unique Provider ID and Billing Number are now displayed for Pactific Blue Cross manual claims.

Now Displaying All Claims as the Default View in More Menu Claims Module

Sunday, 2 November 2014 by Megan Boyd, Product Manager

Our customers are the best source for tips in our quest to create a super awesome user experience with Curve Dental. So, this next tip came from a number of our VIP customers who found the user experience to be somewhat frustrating specific to viewing claims through the Claim Module--and remember: All of our customers are VIP customers. With this quick change to the code the list of claims you see when you first open the Claims Module from the More Menu will default to a view of all patients. Prior to this change the view defaulted to only those claims for the current patient, which at the time we created that feature seemed to be the most logical step. But our customers thought differently, so we made this change, which will make the user experience even that much better. The Claims Module accessed through the Sidekick will still show by default the current patient’s claims. Remember: With Curve Dental whenever we make an improvement or add a new feature to the software it’s immediately available to all of our customers. Generally speaking, we can make improvements to the software on the fly; our customers don’t have to install software or suffer any type of interruption. That’s what makes cloud-based software really shine: You’re always using the latest and greatest. Enjoy!

Why Your Practice Needs Cloud-based Dental Software

Thursday, 30 October 2014 by Andy Jensen, CMO

Curve Dental offers cloud-based dental software to help improve your dental practice, from the administrative tasks to the patient experience. Even billing has been streamlined with this helpful software. Curve Dental is a comprehensive solution, providing a range of practice management and billing options to choose from. Easy to Use and Learn A universal truth about the web is that it does not require training to learn how to get around. Anybody that can read, move a mouse and type masters the web in a matter of minutes. Moreover, if you’re banking online or shopping online you don’t require an hour of training from your bank or retailer to learn how to use their website. You just sort of figure it out in a matter of minutes. Web-based software leverages the simplicity of the web, making for a much improved user experience. You’ll find Curve Dental easy to learn and use because it has a familiar look and feel. And when it comes to training Curve Dental is packed with a variety of instructional videos and self-learning tools to help staff members pick up the software quickly. Of course, friendly and knowledgeable technicians are only a phone call or e-mail away waiting to help anyway they can. Save Time and Money Dental software in general saves you time and money. Think how difficult it would be to manage recall, billing, and scheduling if you didn’t have dental software—that’s a nasty mental image! Cloud-based dental software will help you save even more time and money. Here’s how: Specific to Time, your team will learn the software faster, requiring less training hours and maximizing the software’s features sooner. And, because the software is web-based and more intuitive, there is an argument that it requires less clicks to accomplish repetitive, everyday tasks. Specific to money, cloud-based dental software requires a small up-front implementation fee and a small, monthly subscription. On average, you may spend as little as $20 per working day to manage your practice with exceptional software. A hefty investment is not required like it is for traditional client-server software. Better Security The number one cause for dental practice data breaches within the United States is theft. Your practice represents a rich target environment for the petty crook, who knows little stand in the way between them and the computers and drugs in your practice. With your data on the cloud, the security and safety of your patient data is uncompromised. Regardless of what happens to your physical practice, your data is always accessible. And it’s always backed up to the last change made to the data. Managing Data Across Multiple Offices Cloud-based dental software makes it easy to access and manage your practice from any computer, laptop, or mobile device. As more dental practices are expanding to multiple offices, having this streamlined software has allowed them to easily treat patients at different locations. Administrators also appreciate the ability to view reports from any location at any time for any place. Better User Experience Today, most dental professionals spend a significant amount of time on the Internet. They’re socializing, shopping, managing their finances, planning their next vacation, and catching up on the news on the web. That online behavior explains why you’ll find cloud-based dental software to have a familiar look and feel. You’ll instantly understand how to navigate through the software. Familiarity breeds a certain amount of comfort and satisfaction, which is much better than being frustrated by software that seems disjointed and confusing to use. Take a Closer Look It’s easy to talk about how great our software is. It’s easier to see how great it is. Schedule a demonstration with one of our attractive dental software consultants or watch a quick video. Or read another one of my blog posts to learn more about the cloud. Change requires action, my friend. If you want to change your practice, then change your software, which is the life blood of your practice.

Curve Connex’s Automated Appointment Reminders Now Includes Confirmations!

Wednesday, 29 October 2014 by Megan Boyd, Product Manager

Automated appointment reminders are like a home run when it comes to reducing no-shows. Getting an appointment confirmation makes that home run a grand slam. And that’s what we’ve done to Curve Connex. Your patients now have the ability to confirm their appointments by simply clicking on a link in the reminder they receive via email or text. When the link is clicked, the patient will see a confirmation message. On the practice side, Curve Hero will display the confirmation in the appointment block. Confirmations mean a lot less work for you by significantly reducing the number of calls you have to make. More importantly, confirmations also means you should see a further reduction in costly no-show’s. Automated confirmations through Curve Connex will help you save time and money. Now, your patients have the ability to confirm their appointments with one click of the mouse! Curve Connex now includes confirmations! A successful confirmation message will be displayed to the patient upon clicking the confirmation link. If the link is clicked a second time or the appointment has already been confirmed in Hero, then the patient will see a message indicating that they have already confirmed this appointment.. If there is a problem with confirming an appointment in Hero or it has been moved, the patient will see a general message indicating a problem.

Viva Unique eMail Addresses: Be Yourself

Tuesday, 28 October 2014 by Andy Jensen, CMO

A smart practice makes sure every team member logging into Curve Hero has a unique e-mail address associated with their login. Here's why: Less Administrative Hassle Soon, you'll be able to manage your own passwords and not have to bother the practice admin with password issues. If you or a team member forget your password you can reset the password yourself--but only if you have your own unique e-mail address. Be Yourself by Starting Now In the near future Curve Hero will not allow duplicate e-mail addresses for team members. You can avoid future hassles by letting each team member be themselves now. Take just a minute to have each member of your team provide a unique e-mail address. If you have any questions, please chat with one of our handsome customer service experts at 888-910-4376 option 3. And a big "Thank-you!" for choosing Curve Dental to help you manage your practice.

Faster, Better Digital Imaging with Curve Hero’s Native Imaging Features

Tuesday, 28 October 2014 by Megan Boyd, Product Manager

We recently made a change to our native digital imaging features that have resulted in faster performance and better image management. Wahoo! And I should also note that we’ve made some additional breakthroughs that promise to significantly dial up image quality as well. They’ll be available soon. But, back to what we just completed… When you modify an image Curve Hero will ask if you want to save the modifications. If you save the modification, and any subsequent modifications, you’ll be able to step through the image’s history, see whatever changes were made, and actually undo any saved modification, resulting in better image management. Better image management is only half the story. The other half is that by saving various renditions of the image we’ve significantly increased the download speed. Bottom line: You should be able to access images faster than ever before. The technical explanation for increased download speed isn’t near as exciting, but you may be interested (or may be looking for a new sleeping aid). Up until now, when you viewed an image that had been modified in the past, Curve Hero applied the modifications when you clicked on the image to view it. That extra processing took a bit more time. Now, the modifications are saved and that modified image is actually saved on the cloud. As a result, when you click on the image to view it no additional processing time is required. Is there a downside to this change? You must click on the “Save and Close” button or “Close” button once you modify an image, which is not that big of a deal. Like I said, this change is a performance enhancement that will make Curve Hero more efficient when it comes to digital imaging. We think you’ll like it. When modifications are now made on an image, Hero will prompt you to save any changes if they have not already done so.

Now Logging Appointment Confirmations From Third-party Services

Monday, 27 October 2014 by Megan Boyd, Product Manager

Curve Hero integrates quite well with a number of third-party patient communication services, like Solutionreach and Demandforce. We’re also actively working on another integration which we hope to announce soon. If your practice is using one of these third-party services to confirm appointments, up until now Hero did not really record who confirmed the appointment. Well, that’s not entirely accurate: In the Correspondence module Hero recorded the date and time when the appointment was confirmed, but not the who or the name of the third-party service. Curve Hero left that information blank. But that’s all history. Now, Curve Hero will record the name of the third-party service that confirmed the appointment. So, if you’re using Solutionreach you’ll see “Solutionreach” next to those appointments confirmed through their service. For auditing purposes, that last bit of information can be very helpful.

Hero Now Confirming that You Really Want to Void an Invoice

Monday, 27 October 2014 by Megan Boyd, Product Manager

Never has a mouse click frustrated an individual more than when information is unintentionally deleted. Creating an invoice from scratch because the wrong option was clicked is never a fun way to spend your afternoon. In order to combat unintentional clicks, we have added a confirmation to Hero when voiding an invoice. Now when you attempt to void an invoice you will receive a warning allowing you to confirm that you really, really want to void a particular invoice. Hero now confirms the choice to void an invoice.

Confirmation Added When Deleting A Treatment Plan

Monday, 20 October 2014 by Megan Boyd, Product Manager

Dread is that feeling you have whenever you’ve spent a significant portion of time setting up a project or document just to have it be deleted by accident. That icky feeling makes you want to instinctively scream “NOOOOOOO!!!!!” and force your team to judge your sanity. At Curve Dental we frown on feelings of dread. We strive to keep your workday dread-free. One way we are doing this is by making sure that the treatment plan you have spent careful time creating does not accidentally disappear into the digital abyss. Now, when an office attempts to delete a treatment plan, they will be presented with a confirmation so it cannot be deleted with a simple misplaced click of the mouse. Deleting a treatment plan requires a confirmation, which contributes to a dread-free workday.

Vatech Sensors Now Part of the Big Dance with Curve Dental

Friday, 10 October 2014 by Megan Boyd, Product Manager

Vatech manufacturers an intraoral sensor that some say is easy to use and provides outstanding image quality. Now, Vatach sensors have one more accolade to add to their reputation: You can plug and play their sensors with Curve Image. Vatech’s EZSensor and EZSensor P intraoral sensors now join the ranks of many other industry leaders with regards to being supported by Curve Hero Imaging. Wahoo! Visit our website to view the entire dance card. Vatech's EzSensor Vatech's EzSensor P

QuickRay Adds Their Name to the Big Dance

Wednesday, 8 October 2014 by Megan Boyd, Product Manager

We are super excited to announce another arrival to our lineup of supported integrated sensors for use with Curve Hero Imaging, the QuickRay Direct USB sensor (didn’t we just announce another addition?). With its smooth integration into Curve Image the QuickRay sensor provides doctors with another choice when it comes to digital x-ray sensors. The folks at QuickRay say their sensors are known for durability, speed and image quality and you’re more than welcome to learn more about them. QuickRay is now quick to the cloud with its integration with Curve Image.

October is Dental Software Awareness Month

Thursday, 2 October 2014 by Andy Jensen, CMO

Curve Dental is proud to be a sponsor of Dental Software Awareness Month, which begins October 1, 2014 and celebrates the contributions and progress practice management software has brought to the dental profession. Activities and events planned for Dental Software Awareness Month include a webinar series, a conference, and live interviews with key industry players. Since the early 1980’s computerization has played a significant part in helping the dental practice become more efficient and productive. Computerization has also improved the quality of care by providing clinicians with better organization and access to notes, charts and medical history. Curve Dental is excited to be the general sponsor of this effort to spotlight achievements and contributions in October, which is Dental Software Awareness Month. A unique webinar series will showcase the history of dental software by bringing together key individuals who helped shape the current landscape within the profession. The Orange Summit, a conference for Curve Dental customers, will also dedicate time to recognize the computer’s impact on modern dentistry. Interviews with current market leaders will also be broadcast on the Web. A calendar of events, articles, infographics, and more sponsor information can be found at the official website: Dental Software Awareness Month Webinar Schedule My Switch to the Cloud: The Easiest Decision My Staff Ever Made for Me Tuesday, October 7th, 6:00 pm MT Dr. Hyman's flourishing practice was at a critical point. Their existing software was not keeping up with growth. Something had to give. In this fun and enlightening webinar Dr. Hyman shows you how his team took action to find the best new solution for their practice and how it's impacted his practice. Click to Register --- Ten Reasons Why the Web Makes More Sense for Your Practice Thursday, October 16th, 6:00 pm MT Dental software consultant, Macey Bernards, shares her years of experience as an office manager and as a software consultant. Macey will show you both the good, the bad, and the ugly when it comes to dental software and how you can avoid common mistakes and misconceptions. Click to Register --- Digital Imaging on the Cloud: Live! Thursday, October 23rd, 6:00 pm MT They say it can't be done. But in this one-of-a-kind demonstration from a busy dental practice, dental software consultant Kristen Smith demonstrates how fast and easy it can be to capture digital x-rays directly to the cloud. Demonstrated Live! from a working dental practice. Click to Register --- The 6 Biggest Challenges to HIPAA Security Rules Compliance... And How You Can Beat Them Thursday, October 30th, 6:00 pm MT Information and technology guru, Dr. Lorne Lavine, walks you through the toughest parts of the HIPAA Security Rule, why they represent a monster challenge for dental practices. Then he'll show you how you can become compliant by pulling one trigger.

Text Messaging Now A Preferred Contact Method

Saturday, 27 September 2014 by Megan Boyd, Product Manager

OMG! Text messaging is now available as a preferred contact method! With the world moving ever increasingly towards using text messaging as a communication tool to organize daily lives, we feel it’s necessary to acknowledge this and allow patients to be contacted primarily by text messaging if they so choose. Offices will now see this as an additional option when selecting a preferred contact method. You can now mark “Text Message” as a preferred contact method in Curve Hero.

Reaching New Levels of Integration with SolutionReach

Monday, 22 September 2014 by Megan Boyd, Product Manager

Curve Dental and SolutionReach (formerly known as SmileReminder) have enjoyed a very long and happy partnership. In fact, SolutionReach was the first patient communication company to have an integration with Curve Dental nearly five years ago. We appreciate their support of the cloud. We’ve recently improved the sharing of information between Curve Hero and SolutionReach. When a patient confirms an appointment using the SolutionReach software that confirmation is still displayed in the Curve Hero scheduler. However, the sharing of information is now more frequent. As a result, the information displayed in Curve Hero, relative to activity completed in SolutionReach, is more accurate. SolutionReach will be in touch with offices to help them switch from the old integration to the new one. You can also give SolutionReach a call at 866-605-6867 to arrange a time to switch to the new integration. At Curve Dental, we’re pleased with the improvements we’ve made to the integration between Curve Hero and SolutionReach. We think our customers will be impressed by the changes we’ve made, too, resulting in a better user experience. A number of other planned integrations are in the works and we’re excited by what the future will bring.

We Don't Test on Windows XP

Monday, 15 September 2014 by Andy Jensen, CMO

In April 2014 Microsoft discontinued support of Windows XP, a version of Windows older than old. Seriously, there's a chance you were still in high school with Microsoft released WindowsXP 12 years ago--that's ancient in technology years. So what does that mean for you if your practice is stilling using XP? Quite simply, it means you need to update your computers and that can get expensive. Your existing XP machines probably can't handle the latest from Microsoft, Windows 8. Chrome, which is Curve Dental's preferred choice when it comes to browsers, will continue to work with XP until April 2015. So, there is time for you to move your practice to the latest version of Windows, computer by computer over the course of several months, which should be easier on your budget. However, work closely with your IT pro in planning and maintaining your computers. Explore all your options. At Curve Dental We do NOT test our software on Windows XP and we do not recommend it. Microsoft does not provide security updates for XP that would keep your computer safe from malware. The sooner you can move away from Windows XP, the better. XP is a huge target for viruses and hackers. And, like your gums, you should never neglect your hardware.

What the Modern Practice Never Says: "Our Server is Down"

Monday, 8 September 2014 by Andy Jensen, CMO

Let's talk about servers. Thousands of years ago in America's Four Corners region, the land was populated by a cliff-dwelling people called the Anasazi. One thing the ancient Anasazi did not ever have to say was "My server is down. Can you call back later?". I'm sure that the lack of a server within their cliff dwelling--the technology being just as old as their time--contributed to their peaceful existence in the red rock canyons. (See me reporting from the land of the ancient Anasazi by clicking here.) But I digress. Those that upgrade to web-based dental software don't have to worry about servers, either, If you think about it, how many times have you made that comment that "your server is down"? Until you can track down your IT pro and have them come in to reboot the server you can't do much to help your patients. Because we are a web-based application we can guarantee that your patient data will be accessible from any where at anytime 99.95% of the time. Our actual performance is much, much better than that, which is quite remarkable. Our target percentage is equivalent to one server crash in a year--we're talking about minutes, if that. Call and chat with one of our dental software consultants to learn more: 888-910-4376.

What's All the Fuss About the Cloud?

Monday, 25 August 2014 by Andy Jensen, CMO

If you're in the market for dental software, and you've done even a little homework, you're certainly aware that the cloud is the current technology standard. Yes, that's right: The cloud is in; the server is out. Regardless of that fact, you may not know exactly why you should or shouldn't choose a cloud-based application, like Curve Dental. Well, you may know one of the why's: Because everything else is old and outdated. I would venture to say that's not enough to go on. It's a good start, but there are many other reasons why the cloud must be a part of your practice today. You can start by perusing our website. We've put together a wonderful list of reasons why the cloud makes more sense for your practice. Here we'll lay out the general differences between the cloud and traditional fossil-fuel software. You'll learn how the technology benefits your practice, features that will save you time and money, and how the cloud delivers unmatched technical service. Whatever level your knowledge of the digital realm may be a chat with one of our dental software consultants will be very helpful to you. They'll speak in a language you can understand and give you a better idea of how cloud-based dental software can help you manage your practice like a rock star.

Your IT Pro Will Love the Cloud

Wednesday, 20 August 2014 by Andy Jensen, CMO

My friends, let's talk about darts and arrows. Many years ago, when I first started working in the dental profession for Dentrix Dental Systems, I had the distinct pleasure to work under Larry Gibson, the founder of the company. One thing he said about darts and arrows that I'll always remember is "A leader always takes arrows in the back." Curve Dental is definitely a leader when it comes to the cloud. So we do get our share of darts and arrows from mean people. In response, I'm presenting the top ten silly things mean people say about the cloud. The first one: Your IT pro says it's a bad idea. I love the IT pros who work specifically in dental. They are the sharpest bunch and I have great respect for them and their association, the Dental Integrators Association. They're working very hard to continually raise the bar with regard to customer service. When I hear an IT pro pooh-pooh the cloud it's usually because they're unfamiliar with us. Here's what we hear: First, they feel your moving to the cloud is a threat to their business because you don't need a server, you don't need help installing upgrades, and you don't need help managing backups. That cuts into their pocketbook a bit. But, like I said, many IT companies have embraced the cloud; it makes their job easier. Once your IT pro does some soul searching I'm sure they'll come that realization, too. Second, some IT pros think your data isn't safe on the cloud. This objection is based on the fact that your IT pro doesn't know us, and it's a fair concern. We invite your IT pro to call us, visit with us, learn more about how we're setup with multiple redundant servers in multiple geographical locations and they'll actually get pretty excited by what we've accomplished. Third, some IT pros don't think the cloud can handle your imaging needs. The very first thing they'll say is the cloud can't handle 3D imaging. And they're right. So, for those few docs who actually have a 3D system, you're going to keep your images local. But, for bitewings and pan's, we got you covered. Let's not make the mistake of losing track of what makes the practice productive: It's all those bitewings you're taking every day. If you can upload full-color photographs to Facebook in an instance, surely you can capture a black and white bitewing to the cloud just as fast. So don't get panicked by 3D images. Let's stay focused on the bread and butter. My experience has been that when an IT pro gets to know us they become less argumentative and more supportive of what we're doing. And we're happy to speak to your IT pro any time.

Suniray 2 Now Compatible with Curve Hero Imaging

Monday, 11 August 2014 by Megan Boyd, Product Manager

The Suniray 2 digital x-ray sensor is Suni’s new and improved sensor which sports maximum durability, excellent image quality, minimal radiation exposure, and is designed for patient comfort. Although, let’s not forget one of the most important features: It’s now compatible with Curve Hero Imaging. Thanks to Suni’s open architecture design, your practice can have the newest and the best from Suni integrated directly into Curve Hero for maximum efficiency and quality during daily imaging sessions. Many other sensors and cameras are compatible with Curve’s native imaging features, too. We are constantly striving to add leading edge integrations into Curve Hero’s imaging capability, so keep an eye out here for new developments.

CareCredit Integration: Helping Your Patient Find a Way to Pay for Much Needed Treatment Now Only a Click Away

Friday, 20 June 2014 by Andy Jensen, CMO

For US practices, the CareCredit credit card is a popular option for patients to pay for medical and dental procedures. We are super excited to announce that our US customers can now access the CareCredit credit application through a handy link inside Curve Hero. This new link provides our customers with an easy and convenient way to start the credit application. If you have a CareCredit Merchant ID, you’ll want to enter it in the Practice Setup area of Hero, along with your practice’s zip code. (If you’re not a CareCredit customer, please call them and see how they can help you improve your production numbers.) This information will be used to access and begin CareCredit’s application process. How do we do this? Once you’ve added your Merchant ID into Hero, you will now notice a change to the billing ledger and treatment planning sections. A “CareCredit Apply Now” icon will be visible, which when clicked, will take you to a CareCredit application form. This form will be pre-populated with the active patient’s available profile information. This information will include: • First Name • Middle Initial • Last Name • Date of Birth • Social Security Number • Address • Home Phone Number • Work Phone Number Submit the form and that’s it! We said this was easy, right?

The Web Makes It Easy for Newbies to get Up to Speed

Friday, 20 June 2014 by Andy Jensen, CMO

As you know, there are many advantages to moving your practice to the cloud. Among these is usability. A cloud-based application that is designed from the ground up to be used within a web-browser--like Curve Dental--provides a user experience that is all thumbs up. If you spend any amount of time on the Internet you'll find the user interface familiar and easy to use. It's just like moving from one website to another: You don't need training to learn how to use your bank's online banking system or how to order from Amazon. Cloud-based dental software is just like that; you don't need much training to figure out how to use it. Don't misunderstand me: Managing a dental practice is complicated. You will need training but you'll catch on real fast. Catching on real fast is great for newbies on your team. Joining an established team can be intimidating and frustrating: New team members to learn to know, new processes to learn, and getting a feel for the practice and working hard to prove yourself to the team. And a new hire can be taxing on the practice as well. But with dental software on the cloud, like Curve Dental, that's one less thing to worry about. If your newbie is comfortable with browsing the web they'll be just as comfortable with cloud-based dental software. That familiarity will help them get up to speed faster, prove themselves quicker, and make them more productive sooner. The fact that you're reading this blog on the Web means you're already somewhat qualified to start managing your practice on the cloud. Software that's been developed 100% for the cloud is super easy to learn and fun to use.

Microsoft XP Worries Solved by the Cloud

Friday, 13 June 2014 by Andy Jensen, CMO

If you have been using Microsoft XP to run your dental practice software, you are undoubtedly concerned about Microsoft's announcement that they will no longer be supporting Microsoft XP. What does this mean for the day-to-day operations of your dental practice? Discontinued Updates Microsoft has provided updates for Windows XP for the past 12 years, but as of April 8, 2014, they are no longer providing those updates. Your computer will continue to run with this operating system, but will not receive updates to that address security, bug, and new features. Discontinued Security Support Microsoft will no longer provide security support for Windows XP. This means that your computer is vulnerable to threats and attacks from viruses and hackers. Decreased Compatibility Since Microsoft is no longer updating their system the number of other applications that are compatible with XP will shrink. How Cloud-Based Dental Software Will Work for You The cloud has been around for awhile, and now is the time for you to take advantage of the cloud's accessibility, flexibility, and convenience. More advantages of the cloud would be: The cloud reduces IT expenses If you use cloud-based dental software in your office it is possible to boot your server altogether. And with no server you'll spend less on maintenance. You may also find the cloud offers other business software solutions that are available at no cost, which can save you even more. The cloud secures your data and programs Your data on the cloud is safer than your data on a server in a broom closet in your practice. With the cloud your data is physically secured in a data center with perimeter fencing, 24/7 security and surveillance, and restricted access. Your data is also digitally secured by dedicated professionals who monitor server performance and provide up-to-the-minute data backup in multiple geographical locations. No worry over servers Since all of your information is stored online, you do not need to worry about finicky servers or limited access to your data.

Four Arguments for the Cloud

Friday, 13 June 2014 by Andy Jensen, CMO

Everyone’s doing it. And unlike what your mother said, just because everyone is doing it DOES make it right. We’re all cloud computing. Every time you pop open your laptop or turn on your tablet you’re undoubtedly socializing online, or shopping online, or getting your news online, or banking online. Here are four arguments for moving cloud computing into the dental practice: Instantaneous Backup Backing up data used to be a hassle, and while backing up must still occur; you do not need to be the one to worry about it. With cloud-based software, your data is backed up instantaneously, without any help from you. Let Curve Dental make sure that your important dental and billing records are secure and backed up from multiple locations. Access to Data from any Location or Device Need to work from home? Tired of snail's pace programs that frustrates and paralyzes your operations? With cloud-based dental software, you have access to your data at a moment's notice, from any device or location that has Internet access. Your business must move fast; your dental software should too. The Cloud Grows with You Previously, anytime you switched locations or added an employee, you needed to invest in the infrastructure (computer, software, etc) in order to support the change. Over time, you are spending thousands on devices and software licensing that becomes obsolete or unnecessary within a few years. Curve Dental's software is customized to your practice's unique needs, and if you grow, your program will grow with you, without any pain or investment in the unnecessary or redundant. The Convenience of Flexibility When you utilize someone else's dental software, you must make it work for you, and you must put up with its quirks and inconveniences. When using cloud-based dental software from Curve Dental, you are choosing software that is flexible and can be customized to meet the needs of your dental practice. Your business is unique; why should your software be any different?

Five Ways Dental Software Can Improve Your Practice

Friday, 13 June 2014 by Andy Jensen, CMO

Behind every practice is a complex machine made of many moving parts. Perhaps the difference between a killer practice and a not-so-killer practice is how well those moving parts work in unison. Fortunately, we provide dental software that helps you sync many of the moving parts. We provide a better dental software experience, from the user experience to technical support to the patient experience. Here are five ways that our software can improve the efficiency of your dental practice. 1. Staff Efficiency In any dental practice, a lot of valuable time can be wasted reading charts and determining exactly what work has been complete and what work is left to be completed. Since we know you don't have any time to waste, we've created software that speeds up and simplifies the charting process, making it easier for you to move forward and provide exceptional care. Multiple treatment plan capabilities with multiple appointments per treatment plan make our chart flexible and powerful. 2. Hygienists and Assistants It is imperative that your hygienists and dental assistants are able to read and interpret patient charts quickly and easily as well. Our easy-to-learn system allows these dental professionals to spend more time on patient care, rather than entering information and navigating through a complicated charting process. 3. Office Staff Focus In addition to keeping track of patient care, your team has multiple responsibilities. IT maintenance and data backup need not be additional tasks for a team trained to care for people, not computers. We eliminate that worry and hassle since our software is web-based. Your patient data on line can prevent devastating losses of time and information in the event of hardware failure or catastrophe on your end. 4. Improved Imaging You may be concerned about how our software will work with your digital x-ray sensors. You can relax. Our software can work with the most popular sensor, making it easy for you to capture images directly to the cloud. We also bridge to several imaging software systems. 5. Patient Education As a dentist, you know how important it is to not only accept new patients, but to keep your current patients satisfied and pleased with your work. Your patients are more likely to be satisfied when you and your staff take the time to explain procedures. Our dental software makes this easy to do with patient education resources, such as animation videos and excellent graphics. This ensures that you are better able to address patient concerns and questions, keeping them satisfied overall. Dental software, by its nature, should help you complete common and repetitive tasks faster, which makes your practice more efficient. Curve Dental is no exception.

New! Production Summary Report For Existing And Scheduled Production

Tuesday, 10 June 2014 by Andy Jensen, CMO

Ahh, another new report to make life just Jim Dandy. This new, click-and-done report will help you examine your production. I call it "click-and-done" because the report requires little user intervention, if any, to get started. With the Production Summary Report you have the ability to view production by provider, which is fairly basic, but what's more exciting is the option of reporting on future scheduled production for future forecasting and planning purposes. In short, this report let's you see what's in the pipeline. And that's pretty cool. This new report is accessed under the Financial Reports section (as illustrated below) and is called Production Summary. You'll find the controls for this report pretty similar to other standard reports, such as the Period Summary Report and the Collection Summary Report. Enjoy! The new Production Summary Report lets you view production by provider as well as by what production is scheduled and in the pipeline.

New! Insurance Plan Report Puts Key Info at Your Fingertips

Tuesday, 3 June 2014 by Megan Boyd, Product Manager

By request, we're pleased as punch to announce that you can now run a quick report to see which patients are affiliated with any given insurance plan. Our customers asked for a quick way to run this every day report, and we're happy to oblige. When you want to run the report, start by going to the Report section of Hero. There, you will see a new report lingering under the Insurance Reports category: Insurance Plan Report. You simply search for the carrier in question, then search for the plan you are inquiring about with that carrier, and you will be presented with all of the patients attached to that insurance plan and related information about them. Simple! We've had plenty of customers request this report and we are pleased to give you another tool to help you become more productive. Enjoy! The New Insurance Plan Report helps you quickly see which patients are affiliated with any given insurance plan.

Curve Connex Now Provides Appt Reminders via Text Messaging

Monday, 2 June 2014 by Megan Boyd, Product Manager

Our phones keep us organized these days. Notifications about everything from the latest news and sports highlights to your Facebook and Twitter updates arrive to keep you informed. In amongst all of this is the handiest communication tool yet: text messaging. Now, you can send automated text message reminders to your patients with Curve Connex. Text reminders work just like email reminders; Patients can opt-in to receive email or text message reminders. Working with your patients, you decide how often to send reminders and when. Curve Connex provides you with the ability to tailor the communications to match your patients' preferences. The last thing you want is for your messaging to become a bother. You want your messaging to help patients get to their appointments, and Curve Connex delivers. If your practice is already subscribed to Curve Connex and you want to start sending text messages, you'll be up and going in no time. You need only set a time interval on the Appointment Reminder Settings page under Notification Management in the Administration area, and then opt patients in through the Notifications tab in the Patient Profile, choosing text or email as the message vehicle. See Curve Community for more information. Seriously: It takes more time to write the how-to instructions than to actually add text messaging to your bag of patient communication tools. Setting of the time interval on Appointment Reminder Settings page under Notification Management in the Administration area Opt in under the Patient Profile Notification tab once set up. Once a patient is set up to receive text message reminders, a reminder will be sent to the cell number on their Patient Profile when the time interval mentioned above has been reached. The patient will receive a text message reminding them of the time and date of the appointment. We are excited to add this new communication feature to our Connex package. Enjoy the convenience of automation! Not subscribed to Curve Connex? Click here to learn more.

Watermark Let's You Know When an Image has been Resized

Friday, 30 May 2014 by Megan Boyd, Product Manager

When images are larger than 1500 x 1500 pixels Curve Hero will resize the image to speed things up for a better user experience. It is possible for artifacts to appear in an image when it is resized. Thus, when images have been modified and resized a watermark is added to the upper left hand corner of the image, but only when you download to save the image locally. When you download a modified image above 1500 x 1500 pixels, a watermark will appear.

Schick's USBCam4 Intraoral Camera Joins the Curve Imaging Party

Friday, 30 May 2014 by Andy Jensen, CMO

Schick lovers get another win with the completed integration of the USBCam4 with Curve's cloud-based imaging solution. With this latest integration Curve is now compatible with all of Schick's current line up of imaging devices. Using a sleek and lightweight design, the USBCam4 sports multiple mounting options and incredible image quality. It's eight, high-quality LED's really lighten up the image resulting in improved image clarity and colour quality; it really excels in close-up images. Click HERE to learn more about the Schick USBCam4. The connection between Curve's imaging solution and the USBCam4 is accomplished with TWAIN. Curve Dental customers can plug the camera into the computer, select the camera as the imaging source in the software, and start capturing images directly to the cloud in less than 60 seconds. Score another point for the cloud!

Chromebook and Curve Hero: A Few Wins and a Few Losses

Wednesday, 28 May 2014 by Megan Boyd, Product Manager

First, the wins: A Chromebook can be an inexpensive way to add a computer to your office. Chromebooks are small, very portable, and affordable, making them an excellent option for smaller office spaces that utilize a wireless internet connection. For scheduling, charting, and billing the Chromebook shines. But there are a number of losses. First, it is important to understand that a Chromebook is not a Windows PC or a Mac. It uses a proprietary operating system developed by Google called Chrome OS, which is targeted around some very specific functions involving an individual's Google user account. Beyond those borders, the Chromebook does not perform many of the functions you'll find on a computer with the Windows or Mac operating systems. Specific to Curve Hero, here are the limitations we've discovered so far: Software installations are not supported by Chrome OS, therefore our Curve Capture software used for imaging and bridging cannot be installed for use. This also means that drivers for sensors and TWAIN installations cannot be installed as well. In a nutshell, Chromebook cannot be used for imaging or bridging. Processing card payments becomes a drag. You can't connect the Bluefin mag stripe reader because the Chrome OS does not support the device. So, you won't be able to process card payments through the Bluefin reader. A Chromebook can not read CSV, so you can't export reports. The resolution of the screen is low and Hero will fire a warning when logging in notifying the user of that very fact. Apart from the issues listed above, using Curve Hero on a Chromebook is pretty much the same as your Windows PC or Mac and can be an excellent solution for an office looking to add a low-cost, small footprint computer to the office. As we mentioned earlier, it works well for scheduling, charting, and billing.

New: Adjustment Summary Report

Thursday, 22 May 2014 by Megan Boyd, Product Manager

The world is not a perfect place and sometimes you need to make adjustments. You get in your car after the kids drove it and you have to adjust the seat, the mirrors, and the radio stations. You try on that new suit and of course you have to adjust here and there. Adjustments: Part of life. Specific to your practice, adjustments happen frequently and Curve Hero helps you handle them with ease. What’s more convenient is having a concise way to report on these adjustments, for accounting and forecasting purposes. And we’ve built a new handy Adjustment Summary Report that will summarize your adjustments in a jiffy. This report will allow you to see the details of each adjustment as well as summarized totals. The controls and look and feel for this report is similar to the Collection Summary Report and you should find it easy to use. The filters available will allow offices to filter any combination of adjustment reporting results. The new Adjustment Summary Report provides a quick look at adjustments by date with summary totals. You’ll find the new report under the Financial Reports category.

Patient Portal Locks After Multiple Bad Login Attempts

Thursday, 22 May 2014 by Andy Jensen, CMO

Following the release of a similar security feature for our Hero software, we have added extra security to the Patient Portal login as well. When logging into the Portal, your patient will have three tries to enter the proper credentials after which their account will become locked. The primary reason behind this is to help protect against brute force attackers that will go through every possible password until they gain entry. Your patient can unlock their account without having to call your practice. In order to unlock their account, your patients simply click the “reset your password” link embedded in the message (shown below) and they will be taken to the Forgot Password page, where they can enter their email address and receive a new verification email. Once they verify their account again, the lock will be removed and they are free to log in as normal. Adding this security enhancement to the Patient Portal gives us goose bumps and brings a tear to our eyes. The end result is better security for everyone. And who wouldn’t want that? Example of new warning message when patient account is locked.

Keeping the Bad Guys Out and the Good Guys Safe: Improved Password Security

Thursday, 15 May 2014 by Andy Jensen, CMO

We've built a mighty wall around Curve Hero. There's only one way in and that's through the login. If you think about it, the strength of the wall around your patient information is only as strong as your login password. Using a simple password can spell trouble. Short passwords are most certainly an achilles heel to the security of your practice. What to do? As always, we're here to help: In our increased effort to enhance security we have instituted a new password policy. When changing or adding a password in the admin section of Hero, you will notice a new prompt appear detailing this new policy. New passwords that do not meet this new policy will not be accepted. For now, only new and edited passwords are affected by this policy. In the near future we will ask all of our customers to change their existing passwords to meet this policy. We'll ask kindly and provide you with plenty of time to comply. At some point, however, in the interest of security, we will require all passwords to meet this new policy. Remember: There's no time like the present. We suggest you change your password at your earliest convenience to conform to the new policy. The sooner you change your password the better. There's no reason to wait for us to make the policy a requirement. As an aside, the new password rules are the same for the patient portal your patients may use to access account balances and pay their bills online (as part of the Curve Connex patient communication package). We're committed to tight security at all login areas.

2012 ADA Claim Form Now Available For US Offices

Tuesday, 13 May 2014 by Megan Boyd, Product Manager

You can now use the 2012 ADA claim form to print insurance claims from within Curve Hero. The 2006 ADA claim form will remain available for use with those carriers that have yet to upgrade to the 2012 format. When observing the carrier information section in Hero, you will now notice a new drop down selection at the bottom that allows you to print manual claims for that carrier with either the 2006 or the 2012 version. You can now print insurance claims using the 2012 or 2006 ADA claim form. Click on the blue box to choose the form you require. You will also notice a small change in the Claims module when you attempt to print a blank claim form. There are now two choices: Print Blank 2006 Claim Print Blank 2012 Claim

Preferred Site Now Available In Patient Profile Views

Tuesday, 13 May 2014 by Megan Boyd, Product Manager

I'll tell you what you really really want... What you want is information at your fingertips. With information you can provide better service to your patients; become more efficient; generate more production; become a rock star; have your own music video on YouTube; buy your own island off the coast of France. And it all began with a little more information at your fingertips. Voila! You'll now find the patient's Preferred Site added to the list of options that can be customized for the Profile Summary (as well as the default fields displayed when adding a patient). When navigating to the Admin section of Curve Hero and then to the Patient Profile Views Setup page, you will now notice the addition of the new Preferred Site option under "All", which you can now drag and drop into the other two columns. Start working on that melody, my friend! Island life is just around the corner.

Send Line Items When Creating Attachments Through NEA's FastAttach

Thursday, 8 May 2014 by Andy Jensen, CMO

We have made a tweak to our integration with NEA's FastAttach system to now send the line items along with the submission. You will now notice that when a submission is sent to FastAttach, the procedure codes of the line items and any chosen teeth or quadrants will now be available for review. The procedure code for each item, as well as the selected teeth or quadrant, is now available for review.

Custom Reports Now Include Preferred Site

Thursday, 8 May 2014 by Megan Boyd, Product Manager

You may remember that just a day or so ago we added a new feature to Curve Hero: You can assign a patient to a preferred site (for those practices with multiple locations). We also suggested that you begin to assign your patients to preferred sites. Why? Because we have grandiose plans for practices with multiple sites. Assigning patients to a preferred site is just the beginning. From here til eternity, we'll be adding new features upon that base. So, here's what's next: With the addition of the ability to add a preferred site to a patient's profile, we have now added the ability to report on this new information. When you create a custom patient report using the Patient Demographics base report, there will now be the addition of three new options when selecting fields for this report, which are: Preferred Site RP Preferred Site HoH Preferred Site For customer reports you may have already created using the Patient Demographics base report, these new columns can be added, if desired. When creating a custom report based on the Patient Demographic base report, you can now organize the report by preferred site for each specific patient contact.

In the Beginning: Assigning Patients to Sites

Wednesday, 7 May 2014 by Megan Boyd, Product Manager

Line upon line. One brick at a time. People, we're on our way to providing our multi-site customers with super awesome multi-site functionality. It begins by assigning patients to sites. It will end with super awesome reporting across multiple sites. But let's start at the beginning: In order to specify a specific site on a per patient basis for various services, we have added a section to the patient profiles of both Canadian and US instances that allow you to set a patient to a specific site. For US customers, you assign a patient to a site in the Patient Profile (see above).   For CA customers, you assign a patient to a site in the Patient Profile (see above).   The site assignment section (as well as the transfer preferred site feature below) will only be visible when there is more than one site created for your account. When you create a new patient or non-patient contact, the default preferred site will be set to the currently logged in site. To make the transfer of preferred sites easier for you to apply to multiple patients, we have added the ability to transfer preferred sites in the General Administration area of Curve Hero. This works similar to the Transfer Fee Guide feature, which you may have already used. You will have the ability to convert all patient and non-patient contacts from one preferred site to another. Location of new Transfer Preferred Site feature   What is the benefit to assigning patients to a specific site? At the moment, none; however, that will change within the space of only a few weeks when we begin to expand functionality in reporting that will allow you to generate reports for a specific site only. That's pretty exciting stuff. We recommend that you start assigning patients to sites now; when the reporting capabilities are released you'll benefit immediately, as a result.

The Polaris and Spectra Intraoral Cameras Now Supported by Curve Imaging

Thursday, 1 May 2014 by Andy Jensen, CMO

Air Techniques is a big contender when it comes to imaging devices in the dental industry and we are proud to announce that we are now supporting two of their intraoral cameras: Sporting exceptional image quality and superior optics, the Polaris intraoral camera has been recommended by consultants everywhere and is very easy to use. The Spectra builds on the Polaris quality by adding a Doppler radar-like effect to the images to aid in caries detection. This camera helps eliminate the guesswork associated with diagnosing tooth decay. We are excited to add these cameras to the lineup of devices we have integrated into our proprietary software and look forward to offices enjoying their precision and usability.

Logging Failed Appointment Reminders

Wednesday, 30 April 2014 by Megan Boyd, Product Manager

It's great to have the ability to send text message (in beta testing now!) and email reminders out to patients. But if Curve Hero is lacking the proper information to send those reminders, namely an email address or a mobile number, that's something you want to know. You'll want to add an email address or mobile number. To address this issue, we have improved the logging of our Correspondence module to track any failed reminders. A failure message will now appear in the Correspondence Module when an appointment reminder fails to reach a recipient because an e-mail address or mobile number is not available. The following information will be displayed in the Correspondence Module when reminder fails to remind: Date Description Reminder Type (Text or Email) Recipient Name Recipient Identifier (HOH, or RP) Date and time of the appointment Patient User Failure messages will also appear in the sidekick, too, just as the successful ones currently do. Just as successful appointment reminder messages appear in the Sidekick, so will failure messages.

For Your Safety and Protection: Your Account Locks After Five Failed Login Attempts

Wednesday, 30 April 2014 by Megan Boyd, Product Manager

It's nice to know that somebody's got your back. And we got yours. If somebody's messing with your account, trying to get lucky and guess their way into your system, we'll promptly lock your account. After five failed login attempts Curve Hero blows a whistle and yells, "Everyone: Out of the pool!" and prevents any further attempts to log in. After the account is locked, the only person who can unlock the account is the authorized admin for your practice. A sinister message appears after five failed login attempts and Curve Hero then locks the account. Only the practice Admin can unlock an account. Of course, we're only human and sometimes we forget passwords, or we forget the Caps Lock key is on, or we failed our keyboarding class in junior high school and can't type if our life depended on it. So, Curve Hero will sound a warning on the fourth failed login that one more failed attempt will result in the account being locked. To unlock an account, the practice admin simply navigates to the User Management section of Hero's Administration section. Once there, the admin needs to click on the staff member's name. A red bubble notification will be present stating the account is locked. Simply click "Unlock Account" and then click "OK" on the confirmation, and that's it! Voila! Back in business!

Time-Space Continuum Breakthrough: Switch Sites Without Logging Back In

Tuesday, 22 April 2014 by Andy Jensen, CMO

To be in two places at the same time; now, wouldn't that be something. Were humanity able to unravel the mysteries of time and space think how much more efficient we would be. The doctor: Prepping a crown in operatory one while giving little Johnny his annual check up in operatory four. The office manager: Taking a payment from Mrs. Fairbanks at the front desk while checking inventory in the back room. To be clear--and to put you at ease--we have not solved that little puzzle, yet. We, like you, are still muddling through our short stint on Earth making do with the same space at the same time. But, we did make a little breakthrough that will make you just that much more efficient. We understand that when needing to switch back and forth from one site to another it can be a bit trying. Having to keep logging out and logging back in can be a big time guzzler. To rectify this, we have now added the ability to switch from one site to another without having to logout and login. If you have more than one site created for your practice, take a look at the More Menu menu. You will now see a new link that will notify you which site you are on. You will now see a section labeled Site: [Site Name]. Note the "Site:" menu option. Click here to open a list of other available sites. When you click on this new menu item, a new dialog will open allowing you to switch effortlessly from one site to another. Simply click the dropdown, choose which site you need, and click OK (see illustration below). See: Two places while sitting in the same chair--kind of. New dialog to switch sites!

Inventory Items and Unit Estimation: Our Bad!

Tuesday, 22 April 2014 by Megan Boyd, Product Manager

In our ongoing quest to provide a bug-free environment, we have patched an issue that was causing inventory items to miscalculate the units necessary to complete any charted procedure. How did this work? Let me explain... When an inventory item was included in a visit with another procedure in Charting, it caused the Sidekick to calculate the units necessary as NaN*, regardless of what was entered on any other procedures. When this proposed visit was then dragged onto the scheduler and the appointment was created, the appointment would default to four units. Why four units and not three? Because four is divisible by two and three is a prime number and, as all people know, prime numbers are prone to conspiracy theories (example: all UFO sightings occur on prime dates or at prime hours). But I digress: The grand point of my note is that this error has been fixed. Now, when you add an inventory item (which has no unit allocation) to a visit with other procedures, the proper amount of units will display in the Sidekick. When the appointment is dragged into the scheduler, Hero will create an appointment with the proper units as indicated. Problem solved! One less thing. ____________________ * NaN, not to be confused with nan, an Indian flatbread, is short for "Not-a-Number" indicating that the value entered is not a legal number. Who's deciding what's a legal number as opposed to an illegal number? That would be javascript, who is both judge and executor, and in this case, because the output really isn't a legal number, 'NaN' is displayed due to an error on our part.

Appointment Reminder Details Added to the Correspondence Module

Thursday, 17 April 2014 by Megan Boyd, Product Manager

People like to see the details. That doesn't mean people actually read the details, but there is a sense of satisfaction knowing that IF one wants to get into the nitty gritty they can. In that spirit we added more appointment reminder details to the Correspondence Module. The additional information includes the following: Date Description Reminder Type (Email or Text) Cell Phone Number or Email Address at the time of the reminder Recipient Name Recipient Identifier (HOH, or RP) Date and time of the appointment Patient User Why did we make this change? Curve Connex automatically sends appointment reminders to your patients via email and text. You tell Curve Connex when you want reminders to be sent and and how and then never worry about reminding patients again. With all that automation going on behind the scenes, it makes sense for you to be able to monitor this activity at your leisure. This new information will be presented in both the main page of the Correspondence Module, as well as in the Sidekick (see images below). In the main Correspondence page you'll now see what reminders were sent to the active patient and when. You'll now see appointment reminder activity in the Sidekick, too.

Schick 33 Digital X-ray Sensor Now Compatible with Curve Imaging

Friday, 11 April 2014 by Andy Jensen, CMO

Schick by Sirona's 33 digital x-ray sensor is their newest sensor with image resolution quality that surpasses most other sensors, the company claims. It also sports the Schick interchangeable cable system. That's all fine and well; however, we believe the most important feature of the Schick 33 is that it is now compatible with Curve's native imaging capabilities. Now, you can plug and play this baby and start capturing digital x-ray images to the cloud in no time at all. We took advantage of Schick 33's ability to be used with TWAIN and have fully integrated it into our Curve Capture TWAIN solution, adding one more industry leading device to our repertoire. We will continue to have surprises up our sleeve in the future, but for now...Enjoy!

Credit Cards Can Now Be Accepted For Insurance Payments

Tuesday, 8 April 2014 by Megan Boyd, Product Manager

Insurance companies are now providing reimbursement by way of a prepaid credit card. In order to help facilitate this new payment system you can now record an insurance payment as a credit card payment. Using a prepaid credit card as payment works the same as the current credit card payment types for a patient. When you make an insurance payment you will see that you now have the new option of selecting Visa, Mastercard, American Express, Discover, or CareCredit (US Only). Customers can now properly identify how an insurance payment was made, including a credit card option.

Making Better Sense in the Correspondence Module

Monday, 7 April 2014 by Megan Boyd, Product Manager

In the Correspondence Module you'll find a log of interactions between your practice and any given patient. Previous to this upgrade, automated reminders did not display a User associated with the correspondence, because there really isn't a user in these specific cases. However, to be more transparent, we opted to name the User as "Curve Hero" for these specific interactions. As a result, it should be clear to you that Curve Hero initiated the interaction and not a human user, assuming all members of your team are human. Perhaps a more politically correct statement would be: "...and not a biological user." Enjoy. Curve Hero now lists itself as the User responsible for Automated reminders entries.

New Dialog For Security Codes On Credit Cards

Friday, 4 April 2014 by Megan Boyd, Product Manager

When you encourage your patients to use our patient portal for payments, you want to know that your patients have all the information they need to make a successful transaction. For this reason, we have added some helpful information for your patients to locate their card verification number. This can be different based on the exact credit card used and can be located in different spots on the card as well. To eliminate any question about this factor of the transaction, we have added a helpful dialog to make online payments super easy. Just click the "What is this?" link to open up more information about this feature on the credit card. Your patients will appreciate the "What is this?" link found below the Card Verification Number field. When they click on this link they'll be shown where the Card Verification Number can be found (see next graphic).

Imaging Improvements and Letter Editor Upgrade:

Tuesday, 25 March 2014 by Megan Boyd, Product Manager

Released the evening of Tuesday, April 1, 2014! We're always making improvements to our software, which is one of the many benefits of using web-based dental software: Constant improvements without the hassle of installing upgrades. In this case, we centered our sights on our native imaging capabilities, rolled up our sleeves and accomplished the following: Ability to print a mount Ability to save a modified image Printing a Mount With server-side printing now enabled, our customers can now print a mount. Simply right click on any mount and choose "Print Mount". Piece of cake! Click HERE for the Community article on Printing a Mount To print a mount, simply right-click and select "Print Mount". Saving a Modified Image More benefits from server-side functionality: You can now save a modified image. So, after you've tweaked an image (by adjusting contrast, or brightness, or whatever), you simple right-click and then choose "Save Modified". Another piece of cake. Click HERE for the Community article on using Save Modified To save an image that you have tweaked (by adjusting contrast or brightness, as an example), right click on the image and choose "Save Modified". Our Built-in Letter Editor Gets Better One of the things that our customers like about Curve Hero is how easy it is to merge letters. Look, other dental software make letter merging a nightmare-ask anybody that's used DENTRIX and they know exactly what I mean. With Curve Hero, because the letter editor is a part of the software, merging a letter is painless. Now, we've even made it better. We took a second look at the user interface and noticed that we could improve the layout and positioning of key buttons. Now, the layout is more intuitive and the interface is congruent with the Hero's overall design. We're making improvements to Curve Hero nearly every other day-okay, at least once a week, but sometimes more often. Because Curve Hero is a web-based application our customers never worry about having to stop operations or work late to upgrade. All improvements, like this one, just show up and make themselves available for immediate use. Advantage Curve! We made improvements to the Letter Editor: The layout of key buttons is more intuitive and the design is more in line with the rest of Curve Hero.

More Logical Arrangement of Fields in the Non-Patient Contact Profile

Wednesday, 19 March 2014 by Andy Jensen, CMO

You know, sometime when you look back on something you built earlier you occasionally see something that you know you could have done better. The perfectionists never rest and never complete anything. We were looking at the Contact Profile for non-patients and we noticed that the grouping of the fields could be more logically placed. So, we rearranged the fields in a more logical manner. The resulting layout pays more attention to grouping the fields together with greater relevancy. New layout of US non-patient contact profile dialog.

Acteon's SOPRO Camera Completely Orange Now

Wednesday, 19 March 2014 by Andy Jensen, CMO

We can proudly say that we are now supporting Acteon's Sopro line of cameras. This includes the Soprolife, Soprocare, Sopro 717 and Sopro 617. We have successfully integrated this line of devices into our Curve Capture TWAIN solution for use with Curve Hero, providing our customers with an excellent option to capture and store high resolution images with these wonderful cameras. And remember, all images are captured directly to the cloud: No backup worries; No hard disk space worries; All images accessible from anywhere at any time. If this camera line feels like an option for your office, please feel free to contact our support team and they will enable our TWAIN functionality for you.

Resetting Confirmations When Using The Queue

Monday, 10 March 2014 by Megan Boyd, Product Manager

Up until now, when a confirmed appointment was moved to the queue the confirmation followed the appointment to whatever new date and time to which it was moved. If you wanted to change the status of the appointment (from Confirmed to No Confirmation) you had to do that manually. Well, our customers didn't like that. And, quite frankly, it follows that if an appointment is moved from one day to another, one can't automatically assume that the patient has confirmed the new appointment date and time. So we fixed that. Now, if you move a confirmed appointment into the queue, and then out of the queue to a new date and time, the status will be changed to No Confirmation. As a result, you'll be better able to manage the appointment and make sure the patient is aware of the change. You should see better appointment attendance as a result. This simple change is another example of how Curve Hero is constantly improving thanks to the suggestions of our VIP customers (and at Curve all of our customers are VIP customers).

New Collection Summary Report Provides Numbers by Payment Type

Thursday, 6 March 2014 by Megan Boyd, Product Manager

One or two of our VIP customers (all of our customers are VIP customers) told us that we could improve our Custom Payment Report by including an option to sort by payment type. So we did that. We put one or two of our super engineers to work and Bam! we created a new report called the Collection Summary Report. This new report is located under the Financial Reports category in the Reports section and appears in a new window in the same manner that the Period Summary and Bank Deposit reports currently do. The Collection Summary Report looks familiar to these other reports since they use much of the same information. This leads to a more intuitive user experience for our customers that are already familiar with the current Curve Hero reporting capabilities. The new report allows our customers to sort by transaction types and payment types, which will allow greater visual insight into understanding how revenue is entering and leaving the practice, because knowledge is power. And with Curve Hero you're quickly becoming He-Man, Master of the Universe or his twin sister, She-ra, Princess of Power ... whichever you prefer. But the bottom line is more numbers and information at your fingertips. Location of new Collection Summary report.

Clearer Confirmation When Locking Notes

Wednesday, 5 March 2014 by Andy Jensen, CMO

In order to avoid any confusion when locking notes, as it is a permanent change, we have updated the confirmation dialog that pops up when locking said notes. Instead of just saying "OK", the text will now read "Permanently Lock". Updated lock notes dialog window.

What to Do When Your Patients Use Benefits Outside of Your Practice

Monday, 3 March 2014 by Megan Boyd, Product Manager

Patients can use up part of their insurance benefits at another dental practice, or the office can start using Hero in the middle of the patient's benefit year with the patient having already used part of their benefits. In these circumstances, without somehow being able to track what was used outside of your practice, insurance estimates were ... wrong. So we fixed that. We tackled this issue by adding a new feature to the insurance policy information section. Now when you open the policy Information dialog, there will be a link at the bottom: Coverage Used Outside Curve Hero. When this is clicked it will open a new dialog that will allow you to specify already used amounts for maximums, ensuring a more accurate calculation of the patient's actual remaining benefits. When one of your patients have used a portion of their benefits outside of your practice you'll want to click here and record those amounts. For Canadian instances, there will be a Basic, Major, and Ortho amount that can be set for patients in a family (who are covered by the policy), in accordance with the maximums shown in the sidekick as well as the main insurance section. If the coverage is listed as combined, then the Basic and Major amounts will combined as expected when dealing with the maximums. For Canadian practices, you'll see this dialog box when wanting track benefits used outside the practice. For US instances, there will be an individual amount that can be set for patients in a family as well (who are also covered by the policy), in accordance with the maximums shown in the sidekick as well as the main insurance section. For US practices, you'll see this dialog box when wanting track benefits used outside the practice. With both instances, there is a dropdown that will allow you to set the used amounts depending on the available plan year, which will allow offices to change the amounts from previous and current years, This defaults to the current year. These edited amounts will apply to all insurance calculations for the year chosen.

When You Need to Manually Enter an Insurance Estimate of Zero

Monday, 3 March 2014 by Megan Boyd, Product Manager

We recognize that there are cases when you would need to manually set an insurance estimate to $0 in an appointment or a treatment plan, and NOT have it recalculate the insurance at checkout. Say, for instance, that you added a procedure code to a treatment plan or appointment and the insurance policy has added the insurance estimate to the line item, but maybe that insurance company does not cover that specific procedure code. In this case you would need to change the estimate to zero. The problem before was that when offices checked out their treatment plan or appointment, the insurance calculation would be reapplied when added to the billing ledger if $0 was detected. This change will not affect the ability to redo your insurance estimate in the treatment plan. Re-estimation will function as before and will recalculate insurance estimates that have been manually changed to $0. This change will help you cope with insurance situations that are not black and white for all procedures encountered.

The Case for Having Your Patients Opt In to Receive Text and Email Appointment Reminders

Wednesday, 19 February 2014 by Andy Jensen, CMO

The argument for having your patients opt in to receive appointment reminders via text or email hinges on one simple question put to the patient: "Mrs. Jones, do you want to receive appointment reminders via text and email?" If Mrs. Jones responds with "Yes!" you've done two things: 1)Mrs. Jones is now expecting and looking for appointment reminders; and 2)You've just made a dent in your no-show rate. Everybody's happy. If you don't ask Mrs. Jones to opt in to receive appointment reminders you put at risk the relationship you currently have with Mrs. Jones. If Mrs. Jones receives an unexpected text from you she may not be so happy about that; she could be downright angry. Privacy is a big deal to folks these days, bigger to some than others. Mrs. Jones could be outside your practice one fine morning throwing eggs and talking to the local radio station. Then its dogs and cats living together and the whole world is asunder! Let us, therefore, protect order from chaos and discourage the cohabitation of our four-legged furry friends. In staying true to an obligatory "opt-in" by the patient, we have removed the practice-wide settings in the administration area regarding notification settings pertaining to email and text message reminders (text messaging is starting beta testing soon). To activate this feature for an individual patient, you will click on the Notifications tab when looking at the patient's profile. You will notice a Reminder Notifications section at the bottom. There you can check whether the patient should receive appointment reminder notifications via email or text. Of course, checking these boxes willy nilly, without the patient's consent, would be bad. Ask your patients if they would like to receive appointment reminders via text and email. Most will say "Yes!". That's an opt in if there ever was one. Thank you for choosing Curve Dental to help manage your practice. We appreciate your support and your input!

Deleting Letter Templates and Keeping the "Office" Clean and Tidy

Friday, 14 February 2014 by Megan Boyd, Product Manager

You may be aware of a reality program on cable television that depicts the lifestyles of self-professed hoarders. Their homes are stacked from floor to ceiling with stuff. Most episodes end happily as the home is cleaned out and the hoarder is restored to some level of satisfaction. We don't want our customers to feel like hoarders when it comes to letter templates. Our customers can now delete any template, which keeps the list of available templates manageable. When you load or save a letter template, in addition to the New Template and Save Template buttons, you will also see a Delete Template button. To avoid any accidental deletions, a confirmation message will appear before actually deleting a template. Here's to keeping your list of letter templates clutter-free!

Benefits Used for Individuals Now Displayed for Canadian Insurance Policies

Tuesday, 11 February 2014 by Megan Boyd, Product Manager

For our Canadian customers, it came to our attention that Curve Hero was displaying the full amount used and remaining by an entire family on an individual's used and remaining amounts. Obviously, that's incorrect; the amount displayed should only be for used and remaining benefits for only the individual. So we fixed that. Now the used and remaining amounts shown in the Sidekick and the Insurance module pertain only to an individual. This change will also affect insurance estimates as well, which were being calculated incorrectly before due to this family usage vs. individual usage dilemma. Many thanks to our customers who brought this error to our attention.

Digital Doc is Curve Dental's Newest BFF

Monday, 10 February 2014 by Andy Jensen, CMO

I've been told by our development team that they've completed testing on Digital Doc's IRIS Intraoral Camera. Our customers can now use the IRIS to capture stunning digital intraoral photographs directly to the cloud through TWAIN. Capturing directly is boss! It's quick. It's easy. The image is not stored on a local drive, where it can take up limited HD space and create a data backup issue. Nobody wants that! If you have a IRIS camera and want to use it with Curve Image, we just need to enable TWAIN functionality for you. Feel free to chat with our customer service team to learn more. One other exciting aspect of completing the testing on IRIS is that it opens the gates for many other cameras and input devices to be tested. As each device completes testing we'll be sure to let you know.

Practices Don't See Used/Remaining Balances for Non-Assignment Policies

Thursday, 6 February 2014 by Megan Boyd, Product Manager

Not too long ago we added a neat feature that lets you see used and remaining balances for any given patient. We were quite proud of that one and wrote home to our mothers about it. Well, our customers were pretty happy, too, until someone realized that these balances were showing up even for patients who had non-assignment policies. For non-assignment policies, obviously, Curve Hero really can't track what has been used and what is remaining because the benefits are being paid directly to the patient, rather than to the practice. So the balance being displayed in the Sidekick was a highly dubious number (akin to a hopeful politician making a fiscal promise). What to do? Our engineers did their magic: Now, for patients with non-assignment policies, Curve Hero will not display a used and remaining balance in the Sidekick. Eureka! Problem solved. Next!

Minimum Amounts For Online Patient Portal Payments

Thursday, 6 February 2014 by Megan Boyd, Product Manager

In order to give our customers more control over the payments received through their patient portal, we added a new, handy gizmo that sets the minimum amounts that may be charged on any one transaction. Translation: If your patient owes $100 and you will only accept $100 as a payment, you can do that. Or, you can set a minimum amount that you'll accept. You may either leave the online payments with no minimum amount as it has been (which is the default), or you can restrict payments to either a fixed dollar amount or 100% of what the patient owes. When making an online payment your patients will notice whatever payment restriction you employ as they are adding the amount they wish to pay. A statement will appear under the payment amount field notifying them of your practice's policy; a payment amount outside of your payment restrictions will not be accepted. Your practice now has more control over what payment amounts are accepted through online payments. You can restrict payments to 100% of the outstanding balance or set a minimum payment amount.

Improved Card Representation on Your Patient Portal

Tuesday, 4 February 2014 by Megan Boyd, Product Manager

Last Fall we introduced our VIP customers to our new Patient Portal. Because all of our customers are VIP's all of our customers can subscribe to the new Patient Portal where their patients can make an online payment, which is very cool. While accepting online payments is the cat's meow, your practice may not accept every type of card. Now, the practice can determine what cards they wish to accept and the corresponding card logos will now display on the patient portal. These card graphics encourage payment, which is what every practice wants. To have these logos display on your patient portal, go to the Admin section of Hero where Bluefin options are managed; that's where you'll determine which cards you wish to accept. The cards included are: Visa Mastercard American Express Discover So, what happens if one of your patient tries to use a card your practice does not accept? A polite note appears explaining to your patient that while you appreciate their intent to make a payment, unfortunately your practice does not accept the type of card they are using.

Viewing Patient Relationships Has Never Been Easier!

Monday, 27 January 2014 by Megan Boyd, Product Manager

We are super excited to announce a new feature in the Sidekick that makes it super easy to decipher and understand patient relationships. We call it the Sidekick Family Member Picker-or you can call it "easy". So what is the Sidekick Family Member Picker? When you click on a patient's name in the Sidekick, you used to see the current patient and any other family members. This did not include non-patient contacts, relationship identifiers, or ages, making it very difficult to differentiate between family members with the same name. So, we modified the Family drop down and added a couple of other goodies as well. Now, when you click the patient's name in the Sidekick, you will see a list of all family members as well as whether patients are a Head of Household (HOH) or a Responsible Party (RP). We also added the age next to each name to give more heads up information to the user. The Sidekick Family Member Picker in action. Note that the Head of Household and the Responsible Party are clearly indicated. Also, the age of each family member appears, making it a bit easier to determine who is who (or is it whom is whom?).

Another Victory for Curve Customers: Used and Remaining Benefits Now Displayed

Thursday, 23 January 2014 by Andy Jensen, CMO

A big win for our customers! You can now view used and remaining benefits for any patient. Our customers have been asking for this capability and we're now very happy to deliver. In the last several months the insurance capabilities in Hero have been greatly expanded, which has made for some very happy folks. So, why is this feature important? Your patients like to know what insurance benefits they have remaining to use. The front desk team is often asked for this information and being able to access it quickly makes them look like a rock star. The new figures can be readily viewed in the SideKick under the Insurance section (as well as in the main Insurance Policy window). Used and remaining benefits are clearly displayed in three categories for Canadian offices: Basic, Major, and Ortho, and two categories for American offices: Individual and Family.

Online Patient Payments are Super Duper Secure

Thursday, 9 January 2014 by Andy Jensen, CMO

When patients pay their bills online through a Curve Dental patient portal the transaction is protected by 128 bit encryption. That's always been the case. A recommendation from one or two very smart people prompted us to add a fancy icon at the bottom of the payments page to highlight the fact that the transaction is secure. Every transaction is secured using AES 128 bit encryption. AES is a standard adopted by the US Government and is used extensively world wide to secure financial transactions. Some cryptology experts have presented evidence that in order to "crack" 128 bit encryption a very fast computer would required six thousand trillion years of processing time. Your transaction is secure! This new icon was recently placed to assure patients that their transaction is secure.

The Recare Type Name-Comma Syndrome: A Cure is Found!

Monday, 6 January 2014 by Megan Boyd, Product Manager

A handful of our VIP customers (all of our customers are VIP's) reported a very strange phenomenon when printing a report containing recare type names. When the report was printed some recare type names were on different rows within the report. After a great deal of investigative work, ballistics, autopsy, and a complimentary palm reading from a self-proclaimed "psychic" we identified the cause of the error. If a recare type name included a comma (such as "Scaling, RP") the report generator would split the name into two parts at the comma, placing the first part on one line and the second part on the very next line in the report. Ah! Now that we found the commonality it didn't take us long to correct the problem. You are more than welcome to continue to use commas in any recare type name; it will not affect reporting at all. Many thanks to our customers for bringing the issue to our attention and for being patient as we tracked down the cause and then fixed it.

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