Curve Dental: Case Study
Abstract
Dr. Aurora and Dr. Chung of Vancouver lost all of their computers at the practice to a burglary. Owing to their use of Curve's dental practice management software, their practice data was stored remotely. Using a laptop brought from home, they were able to quickly access their data and continue operations and immediately reassure patients that the security of their personal information had not been compromised.Details
On a February night in 2010 thieves were able to break into the practice of Dr.'s Aurora and Chung. Counted among the items stolen, was the entire network of computers, monitors and printers. The theft was discovered the next morning by the team. Within the hour a laptop computer was acquired from one of the team member's home. With the laptop, they were successfully able to access all patient information using Curve Dental, posting procedures, billing for treatment and scheduling new appointments. All the patients were seen that day. Using a web-based application, all of the practice's patient information is stored real-time remotely via the secure web application of Curve Dental.Observations
- Curve Dental Provides a Business Continuity Advantage. Regardless of how a disruption to business operations occurs, whether by flood, fire or theft, web-based systems allow the business to renew operations quickly. In Dr. Aurora and Dr. Chung's case, they brought a laptop to the practice and were able to access all patient information and continue operations.
- Longer Delays Possible with Client-Server Software. Were Dr. Aurora and Chung using traditional client-server software to manage their practice, the theft of their computers would have left them solely reliant upon a backup of their data and access to installation disks. Reinstalling the application and restoring the data would have taken more time, may have required the assistance of an IT professional and restoration of the backup may have failed (studies show 47.6% of all data backups fail to restore correctly).
Doctors' Commentary
"We were fortunate to have been using Curve Dental to manage our practice. Being able to plug into our database from anywhere with any computer without worry is one of the advantages of cloud computing. Over all, we're pleased with Curve Dental; it feels good to be associated with a company that's on the ground floor of the new industry standard."Dr. Saljae Aurora
"It takes time and expertise to re-install and set up traditional client-server management software, even if the manufacturer lets the dental office keep installation discs. Curve Hero does not require installation. All one needs is a computer with an Internet browser. This is equally attractive to Mac users and PC users. We essentially have a completely portable office."
Dr. Christopher Chung
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